Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
Staff SW Engineer - Performance Engineering
Visa U.S.A. Inc.
Austin, TX
As a Software Engineer on the Risk and Security team, will design and develop our services for customers in an agile environment. Collaborating with supportive and challenging colleagues,…
Added 2 mins ago
Senior Manager, Enterprise Network and Telecommunications
Vail Resorts
NV
The Senior Manager, Enterprise Network and Telecommunications is responsible for leading the teams that operate and secure the organization's enterprise network, network-security,…
Added 2 mins ago
Engineering Operation Technician, RNO101
Amazon
Sparks, NV
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 2 mins ago
O
GPU Handover Senior Technical Program Manager
Oracle
Carson City, NV
- $91,400 to $187,000 USD / year
We are seeking an IC3-level Technical Program Manager to join our 24/7 war room operations team. This role serves as a coordination hub between multiple teams and regions. Prospective team…
Added 2 mins ago
Senior Product Manager (Remote)
GovCIO
Carson City, NV
GovCIO is currently hiring for a Senior Product Manager to lead strategy, delivery, and oversight of a custom-developed product within the OCC portfolio, supporting the Veterans Health…
Added 2 mins ago
Software Engineering, Team Manager
Pearson
Carson City, NV
Description - Lead engineering teams that support critical assessment services, with three opportunities across Vue Testing Services, OnVue Exam Developer and Test Delivery in United…
Added 2 mins ago
Senior Product Manager, Value realization
Humana
Carson City, NV
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 2 mins ago
Sales Operations Manager
Celestica
Las Vegas, NV
The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit. The…
Added 2 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Carson City, NV
Administer assigned cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage…
Added 4 mins ago
T
Project Manager (Non-techinical) (Banking) (100% Remote)
TEKsystems
Seattle, WA
- $65 to $75 USD / hour
OverviewWe are seeking a highly organized Project Manager to support a large-scale enterprise Data Program. This individual will provideproject coordination and governance support, helping…
Added 6 mins ago
Freight Conductor - Waycross, GA
CSX
Waycross, GA
Miscellaneous activities and responsibilities as assigned by manager
Added 7 mins ago
Technical Program Manager II
Mastercard
O Fallon, MO
As a Technical Program Manager, you will lead complex, cross-functional initiatives that drive platform modernization, improve service integration, streamline onboarding experiences, and…
Added 8 mins ago
Territory Manager
US Foods, Inc.
Bensenville, IL
US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success.
Added 9 mins ago
BB
Electrical Instrumentation and Controls (EIC) Technician (3rd Shift)
Burt's Bees Manufacturing Company
United States
- $35.23 to $43.05 USD / hour
The EIC Technician is a critical part of the of the Maintenance and Production teams, responsible for keeping equipment running in a safe and efficient manner. The EIC Technician reports to…
Added 10 mins ago
D
General Manager (2954) - Litchfield
Domino's
Litchfield, IL
- $9 to $15 USD / hour
…today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of…
Added 10 mins ago
A
Project Manager
Actalent
Noblesville, IN
- $57.69 to $67.31 USD / hour
Job Title: Project ManagerJob DescriptionThe Project Manager is responsible for leading and executing automation, equipment, and smart manufacturing projects within a regulated medical…
Added 10 mins ago
Assistant Manager (02995) - 139 Illini Blvd
Domino's
Sherman, IL
We're looking for a dynamic and motivated Assistant Manager to join our team at our Sherman location. As an Assistant Manager, you'll play a crucial role in driving operational excellence…
Added 11 mins ago
1W
Construction Project Manager
1-800 WATER DAMAGE of Southeast Michigan
Brighton, MI
- $60,000 USD / year
The project manager must be a natural leader, an excellent communicator, be extremely well organized, a critical thinker with attention to the minutia. Solid construction management…
Added 13 mins ago
BS
Vibrant Living Director
Brightview Senior Living, LLC
White Plains, NY
- $73,000 to $83,000 USD / year
…and share strategies and best practices, serve as a project manager for company-wide initiatives and wellness initiatives, and will be charged with developing and implementing efficient…
Added 14 mins ago
JW
Planned Maintenance Coordinator
Joe Warren & Sons Co., Inc.
Norwood, MA
- $65,000 to $75,000 USD / year
…communication associated with our PM programs. This role is critical to ensuring maintenance visits are planned, completed, documented and billed accurately while providing an exceptional…
Added 14 mins ago
GTM Change Enablement Senior Principal
Workday, Inc.
CA · GA
…wide latitude in determining the objectives and approach for critical, ambiguous assignments, and you'll build formal networks with key decision makers across GTM leadership, Business…
Added 14 mins ago
Clinical Applications Professional 4
UC Davis Health
CA
Under the supervision of the Billing System Support Manager, this experienced Applications Liaison professional and technical leader performs a variety of duties relating to the Revenue…
Added 16 mins ago
Operations Manager - FSD
Working at Signature Aviation
Sioux Falls, SD
As an Operations Manager, you are a critical part of the base leadership team, overseeing day-to-day operations that ensure the safe, efficient, and high-touch delivery of services for…
Added 16 mins ago
Procurement Senior Manager
TriNet
Atlanta
The Procurement Senior Manager, will lead strategic sourcing and supplier management for critical indirect spend categories, with primary focus on Finance, Insurance, Marketing, Sales,…
Added 19 mins ago
MH
Hospice RN Case Manager / RNCM
Mission Healthcare
San Diego, CA
- $55 to $60 USD / hour
…and hospice company in the western United States. We have a critical mission - to take care of our people. We provide a comprehensive array of services that meet the needs of patients and…

DynatraceLLC

Sr Technical Account Manager

Boston, United States

The targeted base pay range for this role is $91K to $114K.

Apply About employer

Applications open in a new tab.

Job details

Pay: The targeted base pay range for this role is $91K to $114K.
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

Key Responsibilities

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops. Setting up a Dynatrace practice within a business center of excellence / governance of the platform.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
After-Hours & Strategic Event Support: Provide planned on-call coverage outside of standard business hours to support high-impact customer moments, including major retail events (e.g., Black Friday, Cyber Monday), product launches (e.g., iPhone releases), and other business-critical milestones. TAMs are expected to flex availability around key customer events with reasonable advance notice, ensuring Dynatrace expertise is accessible when it matters most.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace.

What will help you succeed

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Proven ability to operate independently as a senior technical advisor in high‑visibility customer situations.
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Ability to balance strategic planning and hands‑on execution in high‑ambiguity, high‑visibility customer situations.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Track record of driving accountability across stakeholders to ensure commitments are met and outcomes are delivered as planned.
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.
Prior experience acting as a long‑term technical owner for strategic accounts (Preferred).
History of influencing outcomes across teams without formal authority (Preferred).
Comfort operating in ambiguous or evolving role definitions (pilot or transformation experience) (Preferred).

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

The targeted base pay range for this role is $91K to $114K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

Apply About employer

More about this job

Skills

Dynatrace
Collaboration
Sales
Prioritization
AWS
Microsoft Azure
Google Cloud
Kubernetes
Red Hat OpenShift
Communication skills
Strategic planning
Reporting
Case management
IT service management
ServiceNow
Jira
Change management

Report this job