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DIRECTOR OF CLOUD & INFRASTRUCTURE SERVICES
Business Information Group Inc
Remote, United States
…infrastructure services department, including Solutions Architecture, Engineering Quality Assurance, Network Solutions, and IT Systems Solutions. This role defines and advances BIG’s cloud…
Added 1 min ago
Software Forward Deployed Engineer - Cincinnati
CoLab Software
Cincinnati, OH
At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.
Added 1 min ago
Mechanical Forward Deployed Engineer - Cincinnati
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At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.
Added 2 mins ago
Construction Materials Dispatcher/Resource Coordinator
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Ability to use technology (mobile apps, email, scheduling software, etc.)
Added 3 mins ago
Assistant Project Manager
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Columbia, SC
Performs administrative tasks as required, including preparing estimates and invoices and keeping track of the project’s progress, usually with the help of specific software
Added 3 mins ago
Senior Software Engineer, GenAI, Expert Intelligence
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…You will design, develop, test, deploy, maintain, and enhance software solutions.In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do…
Added 3 mins ago
Senior Performance Test Automation Engineer
Sparq Holdings, Inc.
Remote, United States
We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products…
Added 3 mins ago
Senior Azure DevOps Engineer
Sparq Holdings, Inc.
Remote, United States
We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products…
Added 3 mins ago
Support Analyst
Insteel Industries
Corporate, NC
…technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity…
Added 3 mins ago
Full Stack Developer (Python), Vice President
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…cloud-native architecture, CI/CD, automated testing, and enterprise software engineering…
Added 4 mins ago
Google Cloud Platform - SRE Manager
The Huntington National Bank
Columbus, OH · Austin, TX · Chicago, IL · Dallas, TX · Atlanta, GA · Houston, TX · Akron, OH · Birmingham, AL · Charlotte, NC · Indianapolis, IN · Minneapolis, MN · Cincinnati, OH
…Chief Development Office (CDO) and manages the Site Reliability Engineering…
Added 4 mins ago
EC
Electrical Engineer I
ENGINEERED CORROSION SOLUTIONS LLC
ST LOUIS, MO
- From $72,000 USD / year
…collaborative, fast-paced environment, the Electrical Engineer I applies engineering principles to develop electrical system solutions, integrate hardware and controls, and support products…
Added 4 mins ago
Mechanical Engineer I
ENGINEERED CORROSION SOLUTIONS LLC
ST LOUIS, MO
…the entire product life cycle. This role works closely with engineering, manufacturing, sales, and customers to develop new products, enhance existing product lines, and drive quality and…
Added 4 mins ago
Lead Software Engineer - Java, Kafka, AWS
JPMC page
Tampa, FL
Lead communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
Added 4 mins ago
3rd shift, Weld Tech I, LAF 8HR Process Engineering
Wabash
Lafayette, IN
Added 4 mins ago
Construction Project Manager
Main Line Health
PA
· Minimum of 6 years progressively responsible experience in major construction and renovation projects from an engineering, or construction viewpoint.
Added 4 mins ago
Software Test Engineer
LEIDOS, INC.
Omaha, NE
Ready for your next career step? Leidos has an immediate opportunity for a Software Test Engineer to help with automated testing of our state-of-the-art software solutions delivered to our…
Added 4 mins ago
Learning and Development Specialist
MELE Associates, Inc.
Remote, United States
Use learning tools and software to execute key learning and development strategies, including Articulate 360, the Microsoft Office suite, Adobe, Canva, LinkedIn Learning, and Swift Polling…
Added 5 mins ago
S
Platform Engineering Manager
SpotOn
Remote, United States
- $170,000 to $215,000 USD / year
Every SpotOn engineering team ships code through the delivery platform this team owns, and runs it on the Kubernetes platform it operates. You'll lead the two Infrastructure teams…
Added 5 mins ago
Electrical / Automation Engineer
The Hiring Group, LLC
Fort Wayne, IN
The person in this role will be responsible for providing Electrical/Automation Engineering support to the maintenance teams of a large manufacturing company.
Added 5 mins ago
Embedded SW Engineer
Quest Defense Systems & Solutions, Inc.
United States
We’re engineering the future of aerospace and defense. If you thrive on tackling complex challenges and delivering solutions where precision and reliability are non-negotiable, we want you…
Added 5 mins ago
Controls Technician
Red Metals
South Carolina, SC
…start during equipment installation and will work with our engineering team, vendors and subcontractors to install, commission, and start up all of our processes. After commissioning, you…
Added 5 mins ago
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Project Engineer - Commercial Electrical Projects
AlphaX
Detroit, MI
- $65,000 to $92,000 USD / year
2+ years of experience in construction, project engineering, or electrical project coordination.
Added 5 mins ago
Pre-Construction Manager
AlphaX
Lenexa, KS
…a key role in controlling project costs, identifying value-engineering opportunities, and developing competitive, profitable project…
Added 5 mins ago
Licensed Mechanical Engineer - HVAC/MEP
AlphaX
Rome, GA
We are seeking a licensed Professional Engineer (PE) with strong hands-on HVAC and mechanical design experience to lead engineering projects for commercial, healthcare, institutional, and…

DynatraceLLC

Manager, Technical Support Engineering

United States

The targeted base pay range for this role is $109K to $136K.

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Job details

Pay: The targeted base pay range for this role is $109K to $136K.
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Dynatrace

The Insights team is seeking an experienced Manager to lead a team of technical product experts within the Insights OnDemand services organization. The team provides hands-on Dynatrace product configuration, technical consultation, and guidance to internal Insight Analyst teams and directly to customers through a scalable, ticket-based engagement model.

Our OnDemand model delivers the right expert at the right time, allowing us to scale support from customers beginning their Dynatrace journey to large, complex organizations that require a broader range of product expertise. Engagements are typically short-term and task- or project-based. With deep expertise in Dynatrace and Digital Experience, the team serves as the technical heart of the Insight service for both our customers and internal teams.

As the OnDemand Manager, you will lead the team’s day-to-day operations, coaching, and development while driving high-quality delivery and continuous improvement. You will ensure customers receive timely, accurate support and consistently connect each need with the right expertise. In partnership with OnDemand leadership, you will establish, enable, and execute consistent standards and processes, while collaborating closely with Insights Analyst leadership to deliver seamless, impactful customer experiences.

People Leadership & Development •Lead and support a team of technical product experts, fostering a culture of collaboration, learning and customer-centricity •Establish, support and sponsor expert pods within the team to promote specialization and knowledge depth •Identify skill gaps and provide regular coaching, feedback, and career development opportunities aligned with team members’ goals and areas of specialization •Promote a growth mindset and encourage experimentation and continuous improvement

Operational Execution and Process •Manage daily operations of the team, including ticket intake, triage, and delivery •Optimize processes including ticket prioritization, routing, and escalation •Identify recurring issues and recommend improvements and corrective actions •Monitor team performance and capacity, identifying opportunities to improve efficiency and impact •Ensure consistent, high-quality execution of tasks and adherence to delivery standards and best practices •Contribute learnings to documentation and knowledge sharing practices

Customer & Stakeholder Engagement •Serve as a point of escalation for complex tasks or high-impact engagements •Engage with customers as needed and collaborate with internal teams, including Analyst Leadership, to identify and address service improvement opportunities •Provide regular analytics and reporting on ticket volumes and trends, common ticket themes, and customer (internal and external) satisfaction to leadership

What will help you succeed

Minimum Requirements:

•Bachelor’s degree in any professional field •Proven experience leading, managing, and developing teams of technical professionals •Strong coaching and people development skills, with a passion for growing technical talent •Experience working in a Customer Success organization with high-value clients •First-hand experience working with enterprise-level support ticketing tools •Ability to manage multiple priorities in a fast-paced, dynamic environment •Excellent communication and collaboration skills across technical and non-technical audiences •A data-driven mindset with the ability to identify trends and drive improvements •All Insights team members are expected to travel at least once per year for an annual team meeting

Preferred Requirements:

•Experience working within Insights or OnDemand operations or familiarity with a scalable, ticket-based service delivery model •Working knowledge of the Dynatrace platform, particularly Digital Experience Management •Experience using Salesforce to manage intake, workflow, reporting, and operational data quality •Experience leading process standardization, capacity planning, or continuous improvement initiatives in a technical services environment

Success Indicators:

•High team engagement and retention, with clear development paths and growth opportunities •Increased expert coverage and skill specialization within the team •Consistent delivery quality and customer satisfaction across OnDemand engagements, both internally and externally •Efficient and scalable workflows with minimal friction and high throughput •Strong collaboration with cross-functional partners and alignment with broader Insight goals

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

The targeted base pay range for this role is $109K to $136K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

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