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Added 3 mins ago
A
Value Stream Engineer
Actalent
Creedmoor, NC
- $75,000 to $99,000 USD / year
The Value Stream Quality Engineer plays a key role in ensuring end-to-end quality performance across an aerospace manufacturing value stream. This position focuses on suppliers,…
Added 3 mins ago
Principal Engineer I - System Design / Architecture Engineering
Toyota
Liberty, NC
…Department is seeking a highly motivated Infrastructure / Platform Engineer to support the implementation, reliability, and operational excellence of infrastructure and platform…
Added 4 mins ago
Senior Data Engineer & Scientist
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Davidson, NC
As a Senior Data Scientist focused on data engineering, you will discover, connect, transform, and operationalize engineering data and knowledge so that it can be reliably used by…
Added 4 mins ago
Technical Consulting Engineer
Cisco
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5 years proven experience in Cisco networking (combination of Enterprise Networking, Security, Data Center or Collaboration)
Added 4 mins ago
Cyber Security Engineer
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High Point, NC
…posture in support of national security. We are looking for an Engineer willing to travel and maintain security at customer…
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Lead Software Development Engineer
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At MetLife, data isn't just a tool - it is a catalyst for growth. As part of our Data & Analytics organization, you'll unlock trusted insights that drive bold decisions, power personalized…
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Equipment Specialist (Surgical Care)
Veterans Affairs, Veterans Health Administration
Fayetteville, NC
Added 4 mins ago
VG
Senior Software Engineer
Volvo Group
Greensboro, NC
- $111,100 to $137,200 USD / year
…pain points and areas for optimization. As the Senior Software Engineer you will design and develop digital products and AI based solutions crossfunctionally to successfully deliver…
Added 4 mins ago
VG
Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions
Volvo Group
Greensboro, NC
- $128,300 to $158,400 USD / year
We’re on a mission to unlock new growth opportunities for Volvo Autonomous Solutions. As the Senior Service Program Engineer and Asset Planning Manager, you will lead the development and…
Added 4 mins ago
VG
Senior Supplier Quality Engineer - Body in White (BIW)
Volvo Group
Greensboro, NC
- $95,965 to $118,545 USD / year
The Senior Supplier Quality Engineer is responsible for supplier industrialization, quality assurance, capacity verification, and launch readiness for Body in White components.
Added 4 mins ago
VG
Senior Service Leader
Volvo Group
Greensboro, NC
- $111,100 to $137,200 USD / year
In the Site Reliability Engineer department, we aim to be best in class in Application Development, Application Operations and Application Security posture. We are a team composed with…
Added 4 mins ago
Sr Software Engineer - Terraform Foundations
IBM
Raleigh, NC
We are looking for a Senior Software Engineer II with an SRE background, experience building distributed systems at scale, and a strong interest in release engineering. You will work on the…
Added 4 mins ago
Modeling and Simulation Engineer/Scientist
Applied Research Associates, Inc.
Raleigh, NC
…challenging opportunity for a Junior Modeling and Simulation Engineer/Scientist who will support our growing business in theory-driven modeling and simulation of complex systems. As a…
Added 4 mins ago
Site Reliability Engineer
Highmark Health
Raleigh, NC
Added 5 mins ago
C
Sr. NPI Advanced Quality Engineer
Carrier
Charlotte, NC
- $96,000 to $192,000 USD / year
…production. Help ensure new commercial chiller products and data center thermal management systems are ready for a successful launch and a smooth transition to sustaining Quality.…
Added 5 mins ago
C
Senior Quality Engineer - Water Cooled Value Stream
Carrier
Charlotte, NC
- $79,000 to $158,000 USD / year
· Robust skills of data manipulation, interpretation and analysis.
Added 5 mins ago
ND
Gen AI Senior Engineer
NTT Data Americas, Inc.
Charlotte, NC
- $65 to $75 USD / hour
NTT DATA's Client is currently seeking an AWS Data & AI Platform Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).
Added 5 mins ago
ND
GenAI Enablement Engineer
NTT Data Americas, Inc.
Charlotte, NC
- $65 to $75 USD / hour
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,…
Added 5 mins ago
Intelligent Service Account Engineer
Trane Technologies
Charlotte, NC
The Intelligent Services Account Engineer has the deep technical expertise of an Optimization / Energy Engineer and the interpersonal skills of an Account Manager. He or she is an expert at…
Added 5 mins ago
ND
AWS Data & AI Platform Engineer - AI Guardrails
NTT Data Americas, Inc.
Charlotte, NC
- $65 to $75 USD / hour
NTT DATA's Client is currently seeking an AWS Data & AI Platform Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).
Added 5 mins ago
AWS Data & AI Platform Engineer - AI Guardrails
NTT Data Americas, Inc.
Charlotte, NC
NTT DATA's Client is currently seeking an AWS Data & AI Platform Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).
Added 5 mins ago
New Process Introduction (NPI) Engineer
US0767 Prysmian Cables and Systems Usa LLC
Claremont, NC
…fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication…
Added 5 mins ago
Claremont Cable Process Engineer
US0767 Prysmian Cables and Systems Usa LLC
Claremont, NC
Reporting to the Engineering Manager, the Process Engineer is responsible for all process improvement initiatives against specific business requirements for product development, capacity…
Added 5 mins ago
EG
Knowledge Graph Architect
Eliassen Group
Raleigh, NC
- $100 to $120 USD / hour
…platform. You will connect historical project and operational data across estimating, scheduling, project controls, field execution, equipment, cost, and lessons learned to create a…
Added 5 mins ago
EG
Video Management System Admin
Eliassen Group
Charlotte, NC
- $30 to $38 USD / hour
Understanding of data retention policies, video export formats, and evidence handling.

Closed listing

Dynatrace

Technical Support Engineer I

Remote, United States

The targeted base pay range for this role is $58K to $73K.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The targeted base pay range for this role is $58K to $73K.
Experience: At least 2 years of experience in a technology-related field
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your role at Dynatrace

We are looking for highly motivated individuals who enjoy working with web technologies in a fast-paced environment and want to deepen their understanding of e-commerce and digital performance. This role is more than a job - it is an opportunity to build a career at Dynatrace.

The Insights OnDemand organization is a team of technical product experts within Customer Success who provide hands-on Dynatrace configuration, technical consultation, and guidance. The team supports internal Insights Analysts and works directly with customers through a scalable, ticket-based engagement model.

The Insights OnDemand model delivers the right expertise at the right time, scaling support from smaller customers getting started with Dynatrace to large, complex customers requiring broader product expertise. Engagements are typically short-term and task- or project-based. The team serves as the technical backbone of the Insights service, with deep expertise in Dynatrace and Digital Experience.

As a remote OnDemand Specialist, you will manage requests from Insights Analysts and customers and deliver timely, high-quality technical solutions. You will resolve requests accurately, escalate issues promptly to the appropriate experts when needed, and partner with leadership and teammates to identify broader enablement opportunities and areas for your own skill development.

What You’ll Do

Technical Support:

•Triage incoming tickets and deliver timely, high-quality solutions to both internal delivery teams and directly to customers

•Perform hands-on configuration and implement best practices aligned with the customer business goals documented in each ticket

•Create and manage Synthetic web and mobile measurement scripts

•Analyze day-to-day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts

•Provide proactive data analysis and health checks for top tier customers

•Develop and maintain deep technical expertise in Dynatrace Digital Experience capabilities, including Real User Monitoring, Session Replay, Synthetic Monitoring, and Dynatrace Query Language

•Keep up to date with new product features

•Join direct customer meetings when necessary

•Deliver live technical training sessions to customers

•Participate in cross-functional enablement for internal teams

Collaboration & Documentation:

•Maintain and update clear internal ticket documentation

•Share knowledge and collaborate with teammates to build collective expertise and strengthen individual skills

•Contribute to and enhance the shareable knowledge base

What will help you succeed

Minimum Requirements;

•Bachelor’s degree in a technology-related field or equivalent practical experience

•At least 2 years of experience in a technology-related field

•Web development experience, including HTML, CSS, and JavaScript

•Experience with querying languages such as SQL, Splunk Search Processing Language, or Dynatrace Query Language

•Working knowledge of web technologies, including content delivery networks and cloud platforms

•Academic or professional mobile app development experience

•Strong data analysis skills, with the ability to interpret complex technical information and translate findings into clear, actionable recommendations tailored to the audience

•All Insights team members are expected to travel at least once per year for an annual team meeting

Preferred Requirements:

•Experience with SaaS platforms, preferably in observability or application performance management

•Experience in a customer-facing technical support or specialist role

•Experience with ticketing systems, preferably Salesforce

•Customer-first mindset with a demonstrated commitment to delivering successful outcomes for customers, partners, and stakeholders

•Proven ability to work under pressure; ability to handle multiple conflicting priorities

•Curiosity and the ability to learn new technologies quickly

•Demonstrated critical-thinking and problem-solving skills, with the ability to consider the broader business and customer context

Success Measures:

Success in this role is demonstrated through positive feedback from customers and internal teams, faster ticket resolution, consistently high-quality technical outcomes, increased adoption of best practices and enablement resources, and documented growth in individual and team capability.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

The targeted base pay range for this role is $58K to $73K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

About employer

More about this job

Skills

Technical support
Dynatrace
Root cause analysis
Data analysis
Collaboration
Documentation
Web development
HTML
CSS
JavaScript
SQL
Splunk
Performance management
Salesforce
Cope with pressure
Critical thinking
Problem solving
Research

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