Jobs in the United States

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Added 11 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
As a Construction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative throughout the full construction…
Added 18 mins ago
Solutions Architect Manager
The Home Depot
Atlanta, GA
This Position typically reports to Senior Manager or Above.
Added 27 mins ago
NC
PROGRAMMING ASSISTANT (COMMUNITY SERVICES WORKER III)
New Castle County Government
New Castle, DE
- $16.54 to $20.1 USD / hour
…assistance to the Department of Community Services such as a Senior Recreation Leader, Hospitality Assistant, Youth Services Assistant, Computer Assistant, Page Supervisor, Library Greeter…
Added 46 mins ago
Senior Project Manager
MedAcuity, LLC
Westford, MA
JOB SUMMARY MedAcuity\'s Senior Project Managers apply project management principles to deliver projects and / or programs on time, with-in budget, and with quality results, while leading…
Added 46 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
The Senior Manager, Data Engineering & AI is both a people leader and a technical leader who leads from the front. This person manages a team of data and software engineers (employees and…
Added 46 mins ago
Mold Tooling Engineering Manager
Amphenol Alden Products Company
Stoughton, MA
…have an exciting opportunity for a Mold Tooling Engineering Manager at our new Stoughton MA facility. Job Summary: Position is responsible for providing senior-level mold design, tooling,…
Added 47 mins ago
AR
Data Manager
Applied Research Solutions
Bedford, MA
- $120,000 to $130,000 USD / year
…industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior…
Added 47 mins ago
Supply Chain Manager III, Amazon Robotics Supply Chain Logistics
Amazon
North Reading, MA · N Reading, MA
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Added 47 mins ago
Job Title Sr Anlyst, Procurement
RTX Corporation
boston, MA
Skilled at engaging senior management, cross-functional teams, and program leaders on key business matters.
Added 47 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Boston, MA
2-3 years experience as a business analyst/project manager
Added 56 mins ago
SENIOR LOGISTICS SPECIALIST
RXO CORPORATE SOLUTIONS, LLC
Charlotte, NC
As the Senior Specialist, Logistics at RXO, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly as we deliver exceptional service…
Added 1 hour ago
C
Senior Enterprise Solution Architect
Collibra
Remote, United States
- $152,000 to $190,000 USD / year
Clearly understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales…
Added 1 hour ago
Senior Product Line Manager (Application & Security Testing)
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
Bachelor’s or Master’s Degree in Computer Science, Software Engineering, Data Science or a related field.
Added 1 hour ago
Equipment Department Manager
Keysight Technologies, Inc.
Santa Rosa, CA
…California, is seeking an exceptional Equipment Department Manager to lead a 52-person organization of equipment engineers, an equipment engineering manager, equipment technicians, and…
Added 1 hour ago
Technical Account Manager
Dynatrace
Remote, United States
The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term…
Added 1 hour ago
Consultant, Procurement
Nationwide Life and Annuity Insurance Co
OH
As a category manager, you'll be responsible for managing complex, primarily indirect categories of spend, leading the category/supplier segmentation and strategy development efforts,…
Added 1 hour ago
Senior Program Manager – Data & Analytics
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Program Manager – Data & Analytics based in the United…
Added 2 hours ago
System Analyst III
Westchester Medical Center
Valhalla, NY
…Center systems and applications. These responsibilities involve software and technology upgrades, installations, maintenance, patches, quality testing, and technical support. System Analyst…
Added 2 hours ago
Senior Application Analyst -SAP Development
Exact Sciences Corp
WI
…contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s…
Added 2 hours ago
Senior Manager, Physical Production
Shondaland, Inc
Los Angeles, CA
● Lead special projects, such as the Ladder Program
Added 2 hours ago
EP
Budget & Finance Manager – DHS
El Paso County (CO)
Colorado Springs, CO
- $77,420 to $116,160 USD / year
Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check.
Added 2 hours ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
…all applications and next steps. Our partner is looking for a Senior Software Engineer II, Mobile – On App Ads (AI Native) based in United…
Added 3 hours ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
Remote, United States
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 3 hours ago
Program Manager - Special Projects
Plug Power Inc.
Albany, NY
The Program Manager will own and lead a portfolio of complex, high-impact programs that span multiple functions and product lines. They may include development and new product initiatives…
Added 3 hours ago
TC
IT Operations Manager
The Community Group
Lawrence, MA
- $105,000 to $125,000 USD / year
…school-age children, a robust out-of-school time enrichment program, resources that facilitate access to early education and care for families, including a Child Care Resource and Referral…

Dynatrace

Technical Account Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

This role is not support‑centric or project‑limited; it requires strong technical judgment, executive presence, and ownership across long‑running customer engagements. The TAM operates at the highest tier of Dynatrace Success offering adapting to their engagement model, meeting cadence, and deliverable depth to match the contracted tier and customer complexity

Key Responsibilities:

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide [1.1]architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace

What will help you succeed

Qualifications:

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning support case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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