Jobs in the United States

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Full-Time Store Manager
ALDI
Cantonment, FL
- Full-time
Oversees the appropriate resolution of employee and customer concerns, aligning with the district manager, as needed.
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Assistant Club Manager in Training
BJs Wholesale Club
St. Johns, FL
Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance,…
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CE
Project Controls Manager - Transit
Colliers Engineering & Design
Los Angeles, CA
- $170,000 to $210,000 USD / year
We are seeking a Project Controls Manager to lead the project controls function for the Construction Management team serving as Owner's Representative on an LA Metro light rail transit…
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RN Charge Medical Surgical
HCA Healthcare
Inverness, FL
…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
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Sales and Service Technician
Bridgestone Americas
Port Orange, FL
Customer service, sales, customer issue resolution- 75%.
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Staff Assistant
Veterans Health Administration
Vancouver, WA
- $89,508 to $116,362 USD / year
Serve as project manager or alternate manager for assigned VISN-wide initiatives; perform analysis, coordination, tracking, and reporting.
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Medical Support Assistant
Veterans Health Administration
Vancouver, WA
- $40,512 to $66,144 USD / year
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Medical Support Assistant
Veterans Health Administration
Vancouver, WA
- $40,512 to $66,144 USD / year
Added just now
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Copy of General Manager
Camarillo Fitness Management Holdings LLC
Mt. Juliet, TN
- $55,000 to $63,000 USD / year
As General Manager you carry the full scope of both the fitness and sales functions. You lead the coaching team, own sales performance, manage studio operations, drive membership growth,…
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Branch Operations Coordinator Delray Beach
Wells Fargo
DELRAY BEACH, FL
Support the Branch manager in operational tasks and scheduling
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Slag Plant Manager
Heidelberg Materials US, Inc.
Cape Canaveral, FL
- $139,100 to $185,460 USD / year
The Plant Manager role is based at our slag grinding facility in Cape Canaveral, FL and reports directly to the Vice President of Cement Operations.
Added 1 min ago
Intermediate Epic Healthy Planet Certified Clinical Analyst
AdventHealth
Altamonte Springs, FL
Actively participates in project, team, departmental, and other meetings, reporting status updates, accomplishments, tasks, and barriers to the manager.
Added 1 min ago
Distribution & Logistics Network Program Manager
Columbia Brands USA, LLC.
Portland, OR
The Program Manager - Supply Chain Distribution & Logistics reports to the Sr. Director of Operational Excellence, Capability, and Engineering for Supply Chain, this role serves as the…
Added 1 min ago
Manager, Annuity Product Specialist Team
Raymond James Financial, Inc.
Saint Petersburg, FL
The manager will participate in various initiatives across Global Wealth Solutions, including marketing, product development, advisor education, and service enhancements. The role also…
Added 1 min ago
Software Engineer II
Honeywell Aerospace
Clearwater, FL
You will report directly to our Software Engineering Manager and work from our Clearwater, FL location, with a hybrid work option available after an initial 90-day period. External hires…
Added 1 min ago
Staff Systems Engineer - Radar Systems
Northrop Grumman
Melbourne, FL
Manage Control Accounts as the Control Account Manager (CAM) for scope assigned, delivering all team deliverables on time and within cost, while meeting contractual programmatic and…
Added 1 min ago
Staff Software Configuration Analyst
Northrop Grumman
Melbourne, FL
Directly supports the Systems Engineering Manager daily
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ADMINISTRATIVE ASSISTANT I - 60020967
MyFlorida
OCALA, FL
Administrative - Schedules and coordinates meetings for the Operations and Program Manager and the Program Management Director. Prepares correspondence, reports, memorandums,…
Added 1 min ago
AS
Indirect Tax Manager
Apex Service Partners
Irving, TX
- $160,000 USD / year
The Indirect Tax Manager will lead the development of a centralized indirect tax function; the selection and implementation of sales and use tax software and the selection of the associated…
Added 1 min ago
PR
Guest Service Manager
Pizza Ranch - Sterling
Sterling, IL
- $16 to $20 USD / hour
As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You’ll lead by example, helping to build a strong…
Added 2 mins ago
Site Care Partner - Lead CRA - US - FSP
Parexel
Tallahassee, FL
Provides support to the Study Operations Manager (SOM)/Global Study Manager (GSM) to define local requirements for the importation/exportation processes of the investigational medical…
Added 2 mins ago
Behavioral Health Case Manager
The Hartford
Tallahassee, FL
Collaborates with Ability Benefits Manager and other key players (Vocational Rehabilitation, Consultants, Medical Nurse Reviewers, etc.) for proactive movement of the claim to resolution.
Added 2 mins ago
Medicaid Implementation Senior Project Manager
Humana
Tallahassee, FL
Humana Healthy Horizons is seeking a Medicaid Implementation Senior Project Manager to manage all aspects of a project, from start to finish, so that it is completed on time and within…
Added 2 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Tallahassee, FL
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 2 mins ago
Product Marketing Manager
Meta
Tallahassee, FL
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…

Dynatrace

Technical Account Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

This role is not support‑centric or project‑limited; it requires strong technical judgment, executive presence, and ownership across long‑running customer engagements. The TAM operates at the highest tier of Dynatrace Success offering adapting to their engagement model, meeting cadence, and deliverable depth to match the contracted tier and customer complexity

Key Responsibilities:

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide [1.1]architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace

What will help you succeed

Qualifications:

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning support case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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