Jobs in the United States

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Added 23 mins ago
Director, IT Audit Program Manager
Fidelity Technology Group, LLC
Westlake, TX
…equivalent) and six (6) years of experience as a Director, IT Audit Program Manager (or closely related occupation) performing IT audit, information security assessments, and critical…
Added 34 mins ago
H
Services Supply Chain Portfolio Manager
HP
Spring, TX
- $116,150 to $182,400 USD / year
Lead strategic programs or NXIs when required, establishing governance, milestones, Risk, Assumptions, Issues, Dependencies (RAID)
Added 52 mins ago
Project Manager- Interoperability
CGI Technologies and Solutions, Inc.
Canton, MA
We are seeking a seasoned Project Manager with knowledge of healthcare domain, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible…
Added 52 mins ago
Project Manager - Healthcare
CGI Technologies and Solutions, Inc.
Burlington, MA
We are seeking a seasoned Project Manager with knowledge of healthcare domain, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible…
Added 53 mins ago
Head of Fund Accounting - Public Funds
U.S. Bank
Boston, MA
The Head of Fund Accounting - Public Funds is a senior leader responsible for the strategic direction, service quality, control environment and modernization of fund accounting supporting…
Added 53 mins ago
Sr. Specialist, Sales & Service Support
Santander US
Boston, MA
…the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real…
Added 53 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
HII
Pocasset, MA
HII Unmanned Systems is seeking an experienced Quality Assurance Manager (Mgr Quality 3) to lead our newly expanded Quality Assurance organization. In this strategic role, you will help…
Added 1 hour ago
Security Senior Manager
Chemours
Wilmington, DE
The Senior Manager, Security & Resilience is a key leader in protecting the company’s people, operations, assets, and reputation. This role provides enterprise-level leadership and deep…
Added 1 hour ago
Technical Account Manager
Dynatrace
Remote, United States
The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term…
Added 1 hour ago
Q
Strategic Growth Program Manager - Advanced Packaging
Qnity
Wilmington, DE
- $151,340 to $237,820 USD / year
Qnity is seeking a highly driven Strategic Growth Program Manager to organize and lead a portfolio of enterprise-priority growth and incubation programs supporting the Advanced Packaging…
Added 2 hours ago
FAMILY NAVIGATOR - 60075219
State of Florida
BONIFAY, FL · MARIANNA, FL · PANAMA CITY, FL · PANAMA CITY BEACH, FL · CHIPLEY, FL
…safe, long-term independence. You will ensure that our highest risk families have a voice in the process and feel empowered to make needed changes. You will establish relationships with…
Added 3 hours ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
…care on a designated unit. In collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and…
Added 3 hours ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
…care on a designated unit. In collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and…
Added 3 hours ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital - Weekend Only
Roper St. Francis Healthcare
Summerville, SC
…care on a designated unit. In collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and…
Added 3 hours ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital - Weekend Only
Roper St. Francis Healthcare
Summerville, SC
…care on a designated unit. In collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and…
Added 3 hours ago
T
Engagement Manager - IT/Data (Pharma/Life Sciences Industry REQUIRED)
TEKsystems
Parsippany, NJ
- $37 to $40.86 USD / hour
Engagement Manager (Client Transition Manager) | 100 % Remote (EST)*MUST HAVE experience in Pharmaceuticals or Life sciences* Position SummaryThe Engagement Manager serves as the primary…
Added 3 hours ago
Program Manager - Special Projects
Plug Power Inc.
Albany, NY
The Program Manager will own and lead a portfolio of complex, high-impact programs that span multiple functions and product lines. They may include development and new product initiatives…
Added 3 hours ago
Program Manager Senior
United Services Automobile Asn
Charlotte, NC
We are seeking a strategic Marketing Program Manager Senior to lead complex, cross-functional initiatives that advance marketing priorities and deliver measurable business outcomes. This…
Added 3 hours ago
Regional Global Practice Manager - Environmental Services (Northeast Region)
Burns & McDonnell
Wallingford, CT · Morristown, NJ · Manhattan, NY · Newton, MA · Conshohocken, PA
…sales & marketing activities, ensuring that the Quality Control program is adhered to, maintaining and enhancing the Live Safer program, developing long-term strategic planning, providing…
Added 3 hours ago
General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
A&R Hospitality LLC
BATON ROUGE, LA
Job Title: General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
Added 4 hours ago
CC
Emergency Preparedness Coordinator
Crook, County of (OR)
Prineville, OR
- $28.04 USD / hour
…Department’s Public Health Emergency Preparedness and Response Program, ensuring the department and community are prepared to respond to, manage, and recover from public health emergencies…
Added 4 hours ago
Manager, Regulatory Advisory & Practices
American Express
New York, NY · NY
The Corporate Functions Governance & Control team is looking for a Manager, Regulatory Advisory & Practices, that will provide strategic compliance and regulatory advice and counsel to…
Added 4 hours ago
I
CMP Commodity Manager
Intel
Phoenix, AZ
- $107,990 to $214,440 USD / year
As a Commodity Manager, you will play a crucial role in Intel's supply chain ecosystem by developing and executing strategic commodity strategies to ensure sustainable cost, quality,…
Added 4 hours ago
Project Manager, AI Seller Experience
Cisco Systems, Inc.
RTP, NC
…tools and predictive insights to develop financial forecasts, risk-impact matrices, and scalable project management frameworks that improve decision-making. Partner with organizational…
Added 4 hours ago
J
Compliance Program Manager, Senior
Jobgether
Remote, United States
- $136,677 to $215,987 USD / year
The Senior Compliance Program Manager will lead the development, implementation, and continuous improvement of enterprise-wide compliance initiatives within a leading healthcare and…

Dynatrace

Technical Account Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

This role is not support‑centric or project‑limited; it requires strong technical judgment, executive presence, and ownership across long‑running customer engagements. The TAM operates at the highest tier of Dynatrace Success offering adapting to their engagement model, meeting cadence, and deliverable depth to match the contracted tier and customer complexity

Key Responsibilities:

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide [1.1]architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace

What will help you succeed

Qualifications:

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning support case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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