Jobs in the United States

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Added 9 mins ago
Account Manager - Boise
Stanley Black and Decker
Boise, ID
As an Account Manager, you’ll be part of our sales team and will be working remotely in Boise, Idaho. You’ll get to:
Added 9 mins ago
Regulatory Readiness Program Manager
Meta
Boise, ID
Regulatory Readiness Program Manager Responsibilities:
Added 9 mins ago
Buyer I or II
Intermountain Health
Boise, ID
The following states are currently paused for sourcing new candidates or for new relocation requests for current caregivers :California, Connecticut, Hawaii, Illinois, Maine, Massachusetts,…
Added 9 mins ago
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Facets Product Consultant - Manager
Cognizant
Boise, ID
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 9 mins ago
Product Marketing Manager
Meta
Boise, ID
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 14 mins ago
C
Facets Product Consultant - Manager
Cognizant
Lincoln, NE
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 14 mins ago
Product Marketing Manager
Meta
Lincoln, NE
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 19 mins ago
Operations Manager, Autonomous Safety
DoorDash USA
San Francisco, CA
As Manager of Operational Safety, you will lead the team responsible for safety systems, incident response, and SOP governance for DoorDash's autonomous robot operations. You will set…
Added 25 mins ago
Technical Program Manager
Motive
San Francisco, CA
As a Senior Technical Program Manager on Motive’s embedded Technical Program Management (TPM) team, you will lead complex, cross-functional programs that span hardware, firmware, software,…
Added 32 mins ago
Senior Manager, Pixel Buds Product Operations
Google
Mountain View, CA
The Head of Pixel Product Operations (Buds) will be responsible for the development and launch of Pixel Buds through the New Product Introduction (NPI) process through Ok2Ship, across the…
Added 33 mins ago
QI
Senior Manager, Business Development – US Army
Qualcomm Incorporate
Boulder, CO
- $174,400 to $261,600 USD / year
…commercial pace in support of national security missions. The Senior Manager, Business Development – US Army will be a senior individual contributor responsible for identifying, shaping,…
Added 37 mins ago
M
Beauty Counter Manager - Trend Beauty, Providence Place - Full Time
Macy's
Providence, RI
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 37 mins ago
M
Beauty Counter Manager - Trend Beauty, Riverside Galleria at Tyler - Full Time
Macy's
Riverside, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 37 mins ago
M
Beauty Counter Manager - Lancome, Barton Creek Square Mall - Full Time
Macy's
Austin, TX
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 37 mins ago
M
Beauty Counter Manager - MAC, North Star Mall - Full Time
Macy's
San Antonio, TX
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 37 mins ago
M
Beauty Counter Manager - Estee Lauder, Downey Stonewood Center - Full Time
Macy's
Downey, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 37 mins ago
M
Beauty Counter Manager - Estee Lauder, Moreno Valley - Full Time
Macy's
Moreno Valley, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 38 mins ago
M
Beauty Counter Manager - MAC, Springfield VA- Full Time
Macy's
Springfield, VA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 38 mins ago
M
Retail Fragrances Sales Support Associate - DKNY, Culver City Center - Full Time
Macy's
Culver City, CA
- Full-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 1 hour ago
Manufacturing Process Engineer - Display
Apple
Cupertino, CA
Coordinate all manufacturing engineering functions for a program, serving as a project manager to lead efforts at supplier locations. Provide direction, guidance, and resources to other…
Added 1 hour ago
Manufacturing Process Engineer - Display
Apple
Cupertino, CA
Coordinate all manufacturing engineering functions for a program, serving as a project manager to lead efforts at supplier locations. Provide direction, guidance, and resources to other…
Added 1 hour ago
SE
Optical Associate, Certified (ABO) – Sam’s Club - PT
Sam's East, Inc.
Katy, TX
- $23 to $31 USD / hour
Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses. Troubleshoots equipment failure issues and coordinates repairs. As applicable…
Added 1 hour ago
H
Services Supply Chain Portfolio Manager
HP
Spring, TX
- $116,150 to $182,400 USD / year
The team partners across HP Solutions, Portfolio/Product Management, Services Delivery, Finance, IT, Solution Design and Supply Chain functions to influence new services early, prioritize…
Added 1 hour ago
V
Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
As our Brands Account Manager , you will find new business opportunities, build strong customer relationships, and close sales to meet yearly targets. You will build trusted relationships…
Added 1 hour ago
Manager, Experiential Marketing – CVS Media Exchange (CMX)
CVS Health
Wellesley, MA
As Manager of Experiential Marketing, you will support the development and execution of CMX experiential programs that bring brands to life through immersive, consumer-centered experiences…

Dynatrace

Technical Account Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

This role is not support‑centric or project‑limited; it requires strong technical judgment, executive presence, and ownership across long‑running customer engagements. The TAM operates at the highest tier of Dynatrace Success offering adapting to their engagement model, meeting cadence, and deliverable depth to match the contracted tier and customer complexity

Key Responsibilities:

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide [1.1]architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace

What will help you succeed

Qualifications:

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning support case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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