Jobs in the United States

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Added 1 min ago
Sr. Technical Service Manager
Stefanini Group
St. Louis, MO
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Added 3 mins ago
Associate Director/Director, S2P Contracting COE
Eli Lilly Cork Limited
Remote, United States
Lead pre-implementation discovery efforts with project team to identify gaps, elicit requirements, develop process maps, and identify contract management reporting needs, KPIs and SLAs.
Added 4 mins ago
Business Program Manager
Grant PUD
Ephrata, WA
Success in this role requires leadership through influence, strong program and project management discipline, strategic thinking, sound judgment, and the ability to navigate…
Added 4 mins ago
AA
Senior Employee Communications Manager
Alaska Airlines
SeaTac, WA
- $122,800 to $184,200 USD / year
Defines long-term strategy for communication plans on program and initiative rollouts, change management, and other key priorities to ensure employees have a shared understanding of…
Added 4 mins ago
Paper Machine Superintendent
Smurfit Westrock
Longview, WA
…Coordinator, process engineering support, operator training program, and union hourly employees assigned to the paper…
Added 4 mins ago
Paper Machine Assistant Superintendent
Smurfit Westrock
Longview, WA
…Coordinator, process engineering support, operator training program, and union hourly employees assigned to the paper…
Added 4 mins ago
GENERAL ENGINEER
U.S. Pacific Fleet, Commander in Chief
Bremerton, WA
Added 4 mins ago
CB
Process Engineer
Conagra Brands
Kent, WA
- $81,000 to $95,000 USD / year
…continuous improvement within the Business Unit by leading Daily Management Systems, improving equipment reliability, advancing digital tools, and developing team capability. You will…
Added 4 mins ago
PT
Supply Chain Support
PDS Tech Commercial
Everett, WA
- $41.76 USD / hour
Apply project management principles and fact-based decision-making to achieve results under tight deadlines.
Added 4 mins ago
Sr. Program Manager, Amazon Shipping, Amazon Shipping
Amazon
Bellevue, WA
Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program…
Added 4 mins ago
Sr. Supply Chain Manager, Sub Same Day
Amazon
Bellevue, WA
5+ years of program or project management experience
Added 4 mins ago
Network Development Engineer , Wireless and Access, Network Access Technologies
Amazon
Bellevue, WA
Drive Cross-Team Collaboration: Partner with engineering, field operations, network operations, and program management teams to develop solutions that balance performance, cost, and…
Added 4 mins ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
Bellevue, WA
As a Construction Manager within Global Engineering Services (GES) North America (NA) Startup Engineering Risk Management (ERM), you will be a key contributor within the lifecycle of…
Added 4 mins ago
Finance Manager, Advanced Robotics Finance
Amazon
Bellevue, WA
…investment decisions, ensure financial discipline across long lead equipment, hardware & raw material procurement, inventory & working capital management, and also influence building…
Added 4 mins ago
HA
RF/ Radar R&D Project Manager
Honeywell Aerospace
Redmond, WA
- $137,000 to $196,500 USD / year
As an RF/Radar R&D Project Manager, you will lead and manage projects in our RF/Radar team in Advanced Tech, work on engineering design, and manage project proposal efforts. As a proactive…
Added 4 mins ago
Area Project Controls Lead, Mega Campus
Meta
Olympia, WA
We are seeking a candidate for a key project leadership role leading project controls operations for an AI enabling infrastructure campus, Mega Campus (1 GW+), of unprecedented scale and of…
Added 4 mins ago
Channel Development Lead
Humana
Olympia, WA
…from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting…
Added 4 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Olympia, WA
- $88,900 to $160,100 USD / year
Enhancing system integration processes/data management across enterprise applications. Apply structured problem-solving frameworks to decompose ambiguous business challenges into…
Added 4 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Olympia, WA
Experience in project management and/or program launch, automotive an advantage.
Added 4 mins ago
Sr Manager - Proj/Prog
Maximus
Olympia, WA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 4 mins ago
C
Regional Maintenance Manager
CBRE
Olympia, WA
- $200,000 to $210,000 USD / year
…client operations across CBRE. Looking for a rewarding career in…
Added 4 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Olympia, WA
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 4 mins ago
C
LIMS Validation Test Lead (Benchling)
Cognizant
Olympia, WA
- $70,000 to $123,500 USD / year
As the LIMS Validation Test Lead, you will be the testing and validation authority on our Benchling implementations and enhancements. You will work closely with clients, project teams, and…
Added 4 mins ago
C
Facets Product Consultant - Manager
Cognizant
Olympia, WA
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 4 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Olympia, WA
…multi-year, multisite national programs, managing teams to ensure project schedules, design, execution, testing, closeout, and turnover to service are delivered with consistent quality and…

Dynatrace

Technical Account Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

This role is not support‑centric or project‑limited; it requires strong technical judgment, executive presence, and ownership across long‑running customer engagements. The TAM operates at the highest tier of Dynatrace Success offering adapting to their engagement model, meeting cadence, and deliverable depth to match the contracted tier and customer complexity

Key Responsibilities:

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide [1.1]architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace

What will help you succeed

Qualifications:

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning support case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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