Jobs in the United States

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Added 4 mins ago
PRODUCE/CLERK
The Kroger Co.
Lynnwood, WA
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department…
Added 5 mins ago
VC
The North Face: Supervisor - Woodbury
VF Corporation
Central Valley, NY
- $21.12 to $31.68 USD / hour
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 5 mins ago
Store Manager - Zales Outlet - Woodbury Common Premium Outlets
Signet Jewelers
Central Valley, NY
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 5 mins ago
Community Engagement Specialist
Canandaigua National Bank & Trust
Pittsford, NY
The Community Engagement Specialist provides administrative and program support for the bank’s community engagement initiatives, including philanthropic giving, employee volunteer programs,…
Added 5 mins ago
DS
Store Associate *DAYTIME SHIFTS AVAILABLE*
Delta Sonic Car Wash
Greece, Town of, NY
- $18.25 to $18.75 USD / hour
As a front-line representative of Delta Sonic, the Store Associate is responsible for ensuring that every customer receives a personalized, fast, and friendly service experience. Store…
Added 5 mins ago
B
Retail Selling Floor Supervisor - Full-Time
Burlington
Oceanside, NY
- $18.5 to $20.5 USD / hour
- Full-time
…customers are provided with exceptional, friendly, and professional customer service at all…
Added 5 mins ago
Service Manager
Bridgestone Americas
Dewitt, NY
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence…
Added 5 mins ago
Primary Therapist Lead
RochesterRegional Health
NORFOLK, NY
Added 5 mins ago
Head Universal Banker - Eastchester Branch
Citigroup
Eastchester, NY
Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
Added 5 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Henrietta, NY
- $18.5 USD / hour
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 5 mins ago
V
Entry-level Lube Tech/Technician (Part Time)
Valvoline
Irondequoit, NY
- $19 USD / hour
- Part-time
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 5 mins ago
Assistant Dept Manager, Deli
Price Chopper
Amsterdam, NY
Provides fast, friendly, helpful and efficient service to all Price Chopper Customers. Responsible for providing a neat and clean deli operation in accordance with all corporate and state…
Added 6 mins ago
Adjustor I
NBT Bank
Norwich, NY
…that may arise. Researches lost or mis-posted payments for customer accounts. Reviews collateral prior to any actions the Bank may take. Reviews with supervisor and/or department manager…
Added 6 mins ago
Associate Fraud Investigator
NBT Bank
Norwich, NY
…online fraud and cyber fraud as assigned by their Supervisor/Manager. Assists with duties and decisions relating to fraudulent applications, transactions, and customer fraud claims.…
Added 6 mins ago
Lead, Supply Chain Program Manager
Global Foundries
Malta, NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 6 mins ago
Lead Global Supply Management – Commodity Manager Materials
Global Foundries
Malta, NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 6 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
West Seneca, NY
- $16 to $21.5 USD / hour
…receive proper training so they can confidently provide excellent customer service to our customers every time they…
Added 6 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
West Seneca, NY
- $16 to $21.5 USD / hour
…receive proper training so they can confidently provide excellent customer service to our customers every time they…
Added 6 mins ago
Field Service Technician, Commercial
Tesla, Inc.
HICKSVILLE, NY
…world's transition to sustainable energy? As a Commercial Field Service Technician, you will report to the Field Manager and provide diagnostic, troubleshooting, preventive and corrective…
Added 6 mins ago
MI
Part Time Nabisco Merchandiser
Mondelez International
Orchard Park, NY · Hamburg, NY
- $19.63 to $21.63 USD / hour
- Part-time
Follow the daily schedule set by the merchandising manager to ensure the most efficient in-store service.
Added 6 mins ago
EC
Operations Manager
Eaton Corporation
Orchard Park, NY
- $97,000 to $143,000 USD / year
Eaton’s IS AER MSD division is currently seeking a Operations Manager. This role is based in Orchard Park, NY.
Added 6 mins ago
JH
Stocker - Freezer
Jetro Holdings, Inc
Riverhead, NY
- $18.45 to $19.07 USD / hour
Responsible for providing prompt and courteous customer service, stocking product on shelves, and maintaining clean and safe work areas throughout the warehouse.
Added 6 mins ago
EN
Case Manager Aide/Drug Screener Nassau Family Treatment Court Expansion
EAC Network
MINEOLA, NY
- $25 USD / hour
…in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 80,000 people through 100 impactful programs across Long Island and NYC, is looking for…
Added 6 mins ago
V
Entry-level Lube Tech/Technician (Part Time)
Valvoline
Auburn, NY
- $18 USD / hour
- Part-time
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 6 mins ago
AU
Security Officer Private Airport Hanger Access Control
Allied Universal
Newburgh, NY
- $25.9 USD / hour
…concerns with professionalism. You will provide exceptional customer service and clear communication while supporting a welcoming environment. Join Allied Universal, where agile, reliable,…

Dynatrace

Technical Account Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

This role is not support‑centric or project‑limited; it requires strong technical judgment, executive presence, and ownership across long‑running customer engagements. The TAM operates at the highest tier of Dynatrace Success offering adapting to their engagement model, meeting cadence, and deliverable depth to match the contracted tier and customer complexity

Key Responsibilities:

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide [1.1]architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace

What will help you succeed

Qualifications:

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning support case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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