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Behavioral Health Technician (35392)
ODYSSEY BEHAVIORAL GROUP
Orlando, FL
Recognizes resident’s level of psychosocial and psychosexual development and modifies approaches accordingly to include recognizing mood changes and developing coping skills.
Added 1 min ago
PB
Sales Representative
Pure Barre Columbia/Silver Spring
Columbia, MD
- $16 to $18 USD / hour
The purpose of the Sales Representative is to assist the Owner/General Manager with new membership sales by bringing new members to the studio, building a relationship, providing a positive…
Added 1 min ago
A
Customer Service Rep II - Part Time (20 hours a week)
AECOM
Remote, United States
- $22 to $30 USD / hour
- Part-time
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 1 min ago
UO
Urban Outfitters Visual Merchandising Manager
Urban Outfitters
Troy, MI
- From $21.9 USD / hour
In collaboration with the store team, the Visual Merchandising Manager supports the operations of the store with an emphasis on merchandising and display to create an inspiring and dynamic…
Added 1 min ago
HA
Manufacturing Manager
Howmet Aerospace
Dover, NJ
- $120,000 to $150,000 USD / year
The Manufacturing Manager is critical to driving manufacturing excellence, continuous improvement, and delivering operational results. This role is responsible for ensuring the achievement…
Added 1 min ago
Manufacturing Manager
Howmet Aerospace
Laporte, IN · LaPorte, IN
…and experienced leader to join our team! The Manufacturing Manager, will provide day to day leadership and direction to manufacturing shop floor teams while promoting manufacturing…
Added 2 mins ago
Comms Planner, Attendee Marketing
Informa Group Plc.
Irving, TX
…This role also manages the campaign calendar and supports the development of the master brief, ensuring timely execution of communication sub-briefing activities based on the Campaign…
Added 2 mins ago
SR
Field Service Technician – Surface Drills, Kershaw, SC
SMC Region USC
TN
- $35 to $45 USD / hour
…commissioning of Sandvik underground and surface mining equipment at customer sites across East Tennessee. Reporting to the Field Service Manager, the role maximizes equipment availability…
Added 2 mins ago
BRANCH MANAGER (49785)
City Electric Supply
Azle, TX
The Branch Manager is responsible for the development and implementation of a business plan in accordance with City Electric Supply policy and procedures. This includes ensuring…
Added 2 mins ago
BRANCH MANAGER (49786)
City Electric Supply
Keller, TX
The Branch Manager is responsible for the development and implementation of a business plan in accordance with City Electric Supply policy and procedures. This includes ensuring…
Added 3 mins ago
Warehouse Manager
AJM Packaging Corp
Joplin, MO
…plates, cups, bowls and bags, is seeking an experienced Warehouse Manager to its Joplin Warehouse team. The Warehouse Manager will direct and manage the overall inventory, warehousing, WMS,…
Added 3 mins ago
Patient Accounts Specialist Senior
TGH
Tampa, FL
Under the direction of the Director or Manager, Patient Accounts, performs functions involved in the billing and collection of hospital receivables, customer service duties, the processing…
Added 3 mins ago
Deployment Engineer
ALVEST
Des Plaines, IL
…throughout North America. To support deployment, maintenance, customer support, and training initiatives, we are seeking a skilled Field Service Engineer based in Des Plaines,…
Added 3 mins ago
JU
MACHINE OPERATOR GL3 (GRINDS) VEMAG 1ST SHIFT-$20
JBS USA
Mason, OH
- From $20 USD / hour
…modify and or create programs based on equipment, product and customer needs. Additionally, these roles are the last quality checkpoint before the product reaches both the internal and…
Added 3 mins ago
EP
MACHINE OPERATOR GL3 (GRINDS) VEMAG 1ST SHIFT-$20
Empire Packing
Mason, OH
- From $20 USD / hour
…modify and or create programs based on equipment, product and customer needs. Additionally, these roles are the last quality checkpoint before the product reaches both the internal and…
Added 4 mins ago
Admissions Coordinator - Inpatient Rehab
Baylor Scott & White Institute for Rehabilitation - Outpatient
Frisco, TX
Oversees the pull-through process for the hospital under the direction of the Director of Business Development - providing support, customer service and timely resolution of all aspects for…
Added 4 mins ago
Assistant Store Manager
Community Choice Financial Family of Brands
Pulaski, TN
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 4 mins ago
Assistant Store Manager
Community Choice Financial Family of Brands
Lavergne, TN
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 4 mins ago
Sr Area Sales Manager
Owens Corning
St. Cloud, MN
The Area Sales Manager (ASM) is responsible for driving profitable growth through assigned accounts by building durable, value-creating commercial partnerships. The ASM owns the commercial…
Added 4 mins ago
Retail Co-Store Manager
Ollie's Bargain Outlet
Manassas, VA
…about selling merchandise and ensuring a good associate and customer experience. Responsibilities include all aspects of merchandising, Associate development, customer service, and…
Added 4 mins ago
Retail Store Manager
Ollie's Bargain Outlet
Clovis, NM
An Ollie’s Retail Store Manager provides the leadership for the successful operation of the entire store. Our Retail Store Managers build and lead Associate teams who are passionate about…
Added 4 mins ago
Outside Sales Associate
State Industrial Products
Atlantic City, NJ
Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow…
Added 4 mins ago
Retail Store Manager
Ollie's Bargain Outlet
Little Rock, AR
An Ollie’s Retail Store Manager provides the leadership for the successful operation of the entire store. Our Retail Store Managers build and lead Associate teams who are passionate about…
Added 4 mins ago
HW
5544 - Assistant Store Manager FT
Hat World Inc.
Baltimore, MD
- $16.5 to $21 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 4 mins ago
0121 - Seasonal Sales Help
Hat World Inc.
College Station, TX
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…

Dynatrace

Technical Account Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

This role is not support‑centric or project‑limited; it requires strong technical judgment, executive presence, and ownership across long‑running customer engagements. The TAM operates at the highest tier of Dynatrace Success offering adapting to their engagement model, meeting cadence, and deliverable depth to match the contracted tier and customer complexity

Key Responsibilities:

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide [1.1]architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace

What will help you succeed

Qualifications:

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning support case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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