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Added 16 mins ago
Director of Academic Finance & Strategic Planning
Cornell Univ (NYS Colleges & Exper Sta)
United States
…leadership; monitoring resource use; modeling the impact of program and policy changes; and providing specialized budget services to meet New York State (NYS) and SUNY requirements. The…
Added 17 mins ago
Web Developers (Front-End)
University of Utah
Salt Lake City, UT
This position drives the front-end development, testing, customization, and maintenance of the library’s enterprise and open-source systems - including ModernCampus CMS, Omeka S,…
Added 29 mins ago
Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
…engineers and keep solutions scalable, supportable, and aligned to enterprise governance…
Added 57 mins ago
EE
North Texas Area Manager
E.Q.U.I.P. Enterprises
San Antonio, TX
- $60,000 to $70,000 USD / year
Area Manager - North Texas E.Q.U.I.P. Enterprises
Added 1 hour ago
Partner Inside Account Executive (Midwest)
Cisco Systems, Inc.
Remote, United States
Cisco Security is leading the evolution of enterprise cybersecurity, delivering best-in-class efficacy, seamless user experiences, and multi-architecture protection. As a partner-driven…
Added 1 hour ago
Manager, Commercial Fuel Quality & Advocacy
ONEOK Services Company LLC
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Added 1 hour ago
Manager, Project Management - Community Engagement
Quality Technology Services, LLC
United States
The Manager, Project Management – Community Engagement leads the planning and execution of complex, cross‑functional programs that advance QTS’s community engagement strategy across…
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Learning Program Manager
Generac Power Systems Inc
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The Learning Program Manager is responsible for designing, developing, implementing, delivering, evaluating, and managing innovative learning and development programs for all company levels…
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AI Principal Technical Program Manager
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Added 2 hours ago
Manager, Customer Success B2B
Exol
Remote, United States
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Added 2 hours ago
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Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
…Technology Division (ITD). Reporting to the ITD I&O department manager, this individual contributor provides technical leadership for the infrastructure and services that enable the…
Added 2 hours ago
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Healthcare Community Outreach & Enrollment Sales Director
Seasoned Recruitment
Fresno, CA
- $140,000 to $170,000 USD / year
…Enrollment Sales Director to operate as the frontline "General Manager" of our local healthcare growth, patient navigation, and participant enrollment engine. In this role, you will lead…
Added 2 hours ago
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Healthcare Community Outreach & Enrollment Sales Director
Seasoned Recruitment
Visalia, CA
- $140,000 to $170,000 USD / year
…Enrollment Sales Director to operate as the frontline "General Manager" of our local healthcare growth, patient navigation, and participant enrollment engine. In this role, you will lead…
Added 2 hours ago
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Healthcare Community Outreach & Enrollment Sales Director
Seasoned Recruitment
Tulare, CA
- $140,000 to $170,000 USD / year
…Enrollment Sales Director to operate as the frontline "General Manager" of our local healthcare growth, patient navigation, and participant enrollment engine. In this role, you will lead…
Added 2 hours ago
Healthcare Community Outreach & Enrollment Sales Director
Seasoned Recruitment
Fresno, CA · Visalia, CA · Tulare, CA
…Enrollment Sales Director to operate as the frontline "General Manager" of our local healthcare growth, patient navigation, and participant enrollment engine. In this role, you will lead…
Added 2 hours ago
Health Industry - Patient Access & Experience Manager
Accenture LLP Company
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As a Patient Access & Experience Manager in our Health Provider business, you lead and support patient access and experience transformations for complex provider organizations such as…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Mid Atlantic District which includes: Washington,…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
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Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…
Added 3 hours ago
Underwriter III - Commercial
PNC Bank NA
PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 3 hours ago
Senior Product Manager, Data Platform
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New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 3 hours ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 4 hours ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 4 hours ago
Senior Manager, HR Technology and People Operations
Versant Health
NY
We are seeking a Senior Manager, HR Technology & People Operations to provide strategic and operational leadership across our HR technology ecosystem and key People Operations functions.
Added 5 hours ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…

Closed listing

Dynatrace

Sr Technical Account Manager

Boston, MA, United States

The targeted base pay range for this role is $91K to $114K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The targeted base pay range for this role is $91K to $114K.
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

Key Responsibilities

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops. Setting up a Dynatrace practice within a business center of excellence / governance of the platform.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
After-Hours & Strategic Event Support: Provide planned on-call coverage outside of standard business hours to support high-impact customer moments, including major retail events (e.g., Black Friday, Cyber Monday), product launches (e.g., iPhone releases), and other business-critical milestones. TAMs are expected to flex availability around key customer events with reasonable advance notice, ensuring Dynatrace expertise is accessible when it matters most.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace.

What will help you succeed

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Proven ability to operate independently as a senior technical advisor in high‑visibility customer situations.
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Ability to balance strategic planning and hands‑on execution in high‑ambiguity, high‑visibility customer situations.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Track record of driving accountability across stakeholders to ensure commitments are met and outcomes are delivered as planned.
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.
Prior experience acting as a long‑term technical owner for strategic accounts (Preferred).
History of influencing outcomes across teams without formal authority (Preferred).
Comfort operating in ambiguous or evolving role definitions (pilot or transformation experience) (Preferred).

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

The targeted base pay range for this role is $91K to $114K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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