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Assistant Community Manager- The Graham
Greystar Management Services, LLC
Rochester Hills, MI
- $24 to $26 USD / hour
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance…
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Community Manager - The Monroe
Greystar Management Services, LLC
Nashville, TN
…of world-class service in the rental residential real estate business. To learn more, visit…
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Assistant Community Manager - Aventura Dunwoody
Greystar Management Services, LLC
Sandy Springs, GA
- $25 to $27 USD / hour
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance…
Added 1 min ago
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Pharmacy Technician
CVS Health
Olney, IL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
Quality Control Inspector Supervisor
Arterex
Mansfield, MA
Provide quality assurance support to the assigned program and/or area to ensure that all
Added 2 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Kennesaw, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 2 mins ago
CC
General Manager (Bilingual)
Community Choice Financial Family of Brands
Calhoun, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 2 mins ago
Manager, Application Servicing
Miami, FL
The Manager, Application Servicing, leads the day-to-day operations of the loan application pipeline, from initial receipt through submission to underwriting and final approval or decline.…
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Oncology Nurse Case Manager - Remote
Evernorth Sales Operations, Inc.
Remote, United States
The Case Manager demonstrates Cigna’s Care Solutions cultural beliefs, acting with accountability, collaboration, compassion, and innovation in support of both customer needs and business…
Added 3 mins ago
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Partner Field Marketing Manager, Alliance & Suite Accountants
Oracle
United States
- $73,100 to $117,000 USD / year
Partner Field Marketing Manager, Alliance & SuiteAccountants About the Opportunity
Added 4 mins ago
Senior Project Manager
Westinghouse Electric Company, LLC
Cranberry Township, NC
You will report to the Operations Manager of Nuclear Fuel Engineering Operations and be located at Cranberry Township, PA. The position offers a hybrid work arrangement, blending remote…
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Leasing Consultant-Davis Creek
Millennia Housing Management
Portage, MI
The Millennia Companies seeks a Leasing Agent. The Leasing Agent reports to the Community Manager and shares responsibility for the overall operation and the day-to-day activities…
Added 4 mins ago
Leasing Consultant-Davis Creek
Millennia Housing Management
Indianapolis, IN
The Millennia Companies seeks a Leasing Agent. The Leasing Agent reports to the Community Manager and shares responsibility for the overall operation and the day-to-day activities…
Added 5 mins ago
Product Operations Coordinator - Customer Programs
Experian
United States
Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role
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Senior Manager, Health Plan Operations
Devoted Health Services, Inc
Remote, United States
- $110,500 to $150,000 USD / year
…wasteful or abusive practices. As part of this function, the Business Operations Senior Manager is responsible for ensuring the success of Payment Integrity (PI)’s programs and…
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Accounting Associate II
eSimplicity
Columbia, MD
- $66,100 to $90,000 USD / year
We're seeking a Accounting Associate II to support our growing Finance team with a blend of day-to-day accounting operations and financial analysis. The ideal candidate is a detail-oriented…
Added 5 mins ago
Senior Acquisition Security Manager
Odyssey Systems Consulting Group, Ltd.
Dayton, OH
Odyssey has an exciting opportunity for a Senior Acquisition Security Manager supporting the Fixed Wing Branch HC/MC-130 Recapitalization Program at Wright Patterson AFB, OH. This is an…
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Part Sales Manager – Part Time
AutoZone
Akron, OH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Part Time
AutoZone
Bridgeport, OH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Part Time
AutoZone
Moundsville, WV
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
AutoZone
Moundsville, WV
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Part Time
AutoZone
Murphy, NC
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
Assistant Store Manager
AutoZone
Clifton Heights, PA
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 6 mins ago
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Part Sales Manager – Full Time
AutoZone
Groton, CT
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
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Part Sales Manager – Full Time
AutoZone
New London, CT
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…

Closed listing

Dynatrace

Sr Technical Account Manager

Boston, MA, United States

The targeted base pay range for this role is $91K to $114K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The targeted base pay range for this role is $91K to $114K.
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

Key Responsibilities

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops. Setting up a Dynatrace practice within a business center of excellence / governance of the platform.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
After-Hours & Strategic Event Support: Provide planned on-call coverage outside of standard business hours to support high-impact customer moments, including major retail events (e.g., Black Friday, Cyber Monday), product launches (e.g., iPhone releases), and other business-critical milestones. TAMs are expected to flex availability around key customer events with reasonable advance notice, ensuring Dynatrace expertise is accessible when it matters most.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace.

What will help you succeed

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Proven ability to operate independently as a senior technical advisor in high‑visibility customer situations.
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Ability to balance strategic planning and hands‑on execution in high‑ambiguity, high‑visibility customer situations.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Track record of driving accountability across stakeholders to ensure commitments are met and outcomes are delivered as planned.
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.
Prior experience acting as a long‑term technical owner for strategic accounts (Preferred).
History of influencing outcomes across teams without formal authority (Preferred).
Comfort operating in ambiguous or evolving role definitions (pilot or transformation experience) (Preferred).

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

The targeted base pay range for this role is $91K to $114K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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