Description
Position Details:
Job Title: Program Manager Job Type: Full-time Location: Washington, DC - Onsite
Dynanet Corporation Overview:
Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.
About the Role:
The Program Manager serves as the primary liaison to our Customer's Tech team and is responsible for the supervision and management of all contractor personnel supporting the Tech Transformation Team (AT3) initiative. This key leadership role oversees comprehensive program management for AT3's mission-critical technology operations supporting ~2,500 customer personnel with a $90M annual IT budget, managing 50+ applications and 150+ systems while coordinating multiple contractor teams. The Program Manager will lead large-scale transformation initiatives during a period of significant organizational change (40% staffing reduction and potential consolidation) while maintaining operational excellence across complex federal technology ecosystems. This position requires immediate performance capability from day one with no government-provided training, managing high-volume operations including 1,300+ annual tickets, 200+ solution architect activities, and direct coordination with federal oversight bodies.
Requirements
Roles & Responsibilities:
Executive Program Leadership & Crisis Management:
- Serve as primary contractor liaison to the Customer's Tech leadership and senior government stakeholders including direct interactions with OIG, GAO, and OMB
- Lead program management during critical organizational transformation including 40% staffing reduction and potential agency consolidation
- Provide executive-level crisis management and continuity planning for mission-critical technology operations serving vulnerable children and families
- Manage contractor team supervision across all functional areas while maintaining service continuity during organizational restructuring
- Develop and execute comprehensive change management strategies for large-scale federal technology transformation
- Ensure zero disruption to mission-critical systems that directly impact the customer’s vulnerable populations during organizational changes
Large-Scale Technology Ecosystem Integration:
- Serve as "technology ecosystem integrator" coordinating all the Tech programs and services under comprehensive strategy
- Manage integration across multiple contractor teams providing infrastructure, cybersecurity, privacy, and application support services
- Coordinate with OCIO divisions to streamline IT services under unified governance framework affecting department-wide operations
- Oversee transformation from fragmented technology ecosystem to federated enterprise services model
- Manage complex technology portfolio including 50+ applications, 150+ systems with 1-5 interfaces/integrations per system
- Lead enterprise-wide initiatives including NGSC migrations, Okta authentication, and Azure implementations
High-Volume Operations Management:
- Organize and direct all contract operational support functions managing 1,300+ annual support tickets across multiple channels
- Oversee 200+ annual solution architect activities including system registrations, software assessments, and FITARA reviews
- Manage 60+ annual acquisitions with coordination across federal acquisition lifecycle and vendor management
- Coordinate 110+ annual FITARA reviews with peak periods requiring intensive oversight and compliance management
- Ensure operational excellence across daily operations while managing surge capacity requirements within 15-day deployment windows
- Maintain service level agreements: 1 business day for access requests, 10 business days for configuration requests
Multi-Contractor Coordination & Integration:
- Lead coordination with multiple prime contractors providing infrastructure operations, cybersecurity, privacy, and application development services
- Establish and maintain integrated service delivery across fragmented contractor landscape to provide seamless customer experience
- Manage contractor performance integration ensuring all services comply with federal standards and industry best practices
- Coordinate cross-contractor resource allocation, knowledge sharing, and unified service delivery approaches
- Resolve inter-contractor conflicts and ensure collaborative service delivery during high-stress operational periods
- Establish unified governance frameworks across multiple contractor teams while maintaining individual contractor accountability
Federal Oversight & Compliance Management:
- Maintain direct interface with federal oversight bodies including OIG, GAO, and OMB requiring executive-level briefings and rapid response capabilities
- Prepare and deliver comprehensive briefings on program performance, compliance status, and risk mitigation to senior federal officials
- Ensure 100% compliance with federal mandates including FISMA, FedRAMP, FITARA, NIST, and Executive Order 14158 (DOGE)
- Manage audit readiness and coordinate responses to federal oversight inquiries with zero tolerance for compliance failures
- Provide proactive risk identification and mitigation strategies to prevent issues from escalating to oversight body attention
- Maintain comprehensive documentation and performance metrics for federal accountability and transparency requirements
Strategic Performance & Financial Oversight:
- Manage $90M annual IT budget with proactive financial oversight and cost optimization strategies
- Ensure 90%+ of deliverables are delivered on agreed-upon timelines without requiring substantial government rework
- Achieve and maintain 90%+ customer satisfaction ratings across ~2,500 customer personnel and stakeholder community
- Provide weekly status reports (WSRs), monthly contract status reports (CSRs), and comprehensive performance tracking
- Deliver strategic cost-saving recommendations and investment optimization strategies for federal budget efficiency
- Maintain performance excellence during organizational turbulence while identifying opportunities for operational improvements
Transition & Knowledge Management:
- Prepare comprehensive transition-out plans including configurations, system requirements, and institutional knowledge transfer
- Manage knowledge preservation during 40% staffing reduction ensuring critical operational knowledge is retained and transferred
- Ensure contractor teams become self-sufficient experts with comprehensive knowledge sharing across organizational changes
- Transfer all documentation, solution components, and related artifacts to government with complete institutional memory preservation
- Maintain 100% documentation retention and audit readiness throughout organizational transformation period
Required Professional Skills:
- Large-Scale Program Management: Minimum 15+ years of complex program management experience in federal IT environments with budgets exceeding $75M and 1,000+ end users
- Crisis & Change Management: Minimum 5+ years leading organizations through major transformations, downsizing, consolidations, or crisis situations with proven track record of maintaining operational excellence
- Multi-Contractor Integration: Minimum 7+ years coordinating multiple prime contractors in complex federal environments with experience resolving inter-contractor conflicts and ensuring unified service delivery
- Federal Oversight Experience: Direct experience briefing and coordinating with federal oversight bodies (OIG, GAO, OMB) including audit support and compliance management
- Technology Ecosystem Leadership: Experience leading technology transformation initiatives involving 50+ applications, multiple cloud platforms, and enterprise-wide system integrations
- High-Volume Operations: Experience managing operations with 1,000+ annual service requests, multiple concurrent projects, and 24/7 mission-critical system availability requirements
- Stakeholder Management: Executive-level communication skills with experience managing relationships across federal agencies, contractor teams, and oversight organizations during high-stress situations
- Performance Management: Proven ability to maintain 90%+ performance standards across multiple metrics during organizational turbulence and resource constraints
- Federal Acquisition Expertise: Advanced knowledge of FAR, contract administration, and complex federal procurement processes with experience coordinating multiple concurrent acquisitions
- Risk Management: Advanced skills in enterprise risk management with experience preventing operational risks from escalating to federal oversight body attention
- Security Clearance: Ability to obtain and maintain appropriate federal security clearance with potential for higher-level clearances as required
- Certifications: PMP, PgMP, ITIL Expert, Change Management certifications, or equivalent senior-level program management credentials
Preferred Professional Skills:
- HHSS Experience: Previous experience with the customer, HHS, or similar federal health and human services agencies during major organizational transformations
- Federal Oversight Interaction: Direct experience managing programs under active federal oversight with successful audit outcomes and stakeholder satisfaction
- Crisis Leadership: Formal training and experience in crisis management, business continuity, and organizational resilience during federal restructuring
- Technology Integration: Hands-on experience with large-scale cloud migrations, enterprise software implementations, and complex system integrations in federal environments
- Multi-Agency Coordination: Experience coordinating across multiple federal agencies, departments, and contractor ecosystems
- Advanced Degree: Master's degree in Business Administration, Public Administration, Information Technology, or related field with emphasis on organizational leadership
- Executive Leadership: Experience serving in executive roles with P&L responsibility, board-level reporting, or senior federal executive interaction
Dynanet Team Requirements and Expectations:
- Possess Strong written and verbal communication skills.
- Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
- Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
- Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
- Excellent judgment and creative problem-solving skills.
- Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
- Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Education/Experience Requirements:
- Education: Bachelor's degree in Business Administration, Information Technology, Computer Science, Public Administration, or related field required
- Experience: Minimum 15+ years of progressive program management experience in federal IT environments with increasing leadership responsibility
- Federal Experience: Minimum 10+ years of direct federal government contracting experience with agencies managing budgets exceeding $50M
- Team Leadership: Minimum 8+ years managing cross-functional teams of 20+ professionals across multiple contractor organizations and federal agencies
- Program Scale: Experience managing programs with annual budgets of $75M+, 50+ concurrent projects, and 1,000+ end users
- Crisis Management: Minimum 3+ years leading organizations through major transformations, crises, or restructuring with documented success maintaining operational performance
- Federal Oversight: Direct experience coordinating with federal oversight bodies during audits, investigations, or compliance reviews with successful outcomes
- Multi-Contractor Leadership: Minimum 5+ years coordinating multiple contractor teams in complex federal environments with proven integration success
Employee Benefits Overview:
- Industry Competitive Compensation
- Medical and Dental Insurance
- Paid Time Off/Holidays
- 401(k) Retirement Plans with Matching
- Paid Training
- Employee Referral Program
- Employee Development Program