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Manager, Compliance Business Partner
Olympus Corporation of the Americas
Center Valley, PA
Serves as Compliance Program Manager, managing key projects and initiatives prioritized by the Sr. Director at the direction of the CCO, Americas including Compliance awareness campaigns,…
Added 1 min ago
Lee Wrangler - Sales Associate @ Grove City Premium Outlets
Kontoor Retail Inc.
Grove City, PA
Added 2 mins ago
Associate Director, Field Reimbursement Strategy and Execution - Oncology (Horsham, PA/Titusville, NJ) - Johnson & Johnson HCS, Inc
J&J Family of Companies
Horsham, PA
…strategy, launch readiness, access and reimbursement, analytics, technology, and field execution. Working closely with brand, market access, Patient Experience, analytics, technology, and…
Added 2 mins ago
Quality Manager I/II, Global Manufacturing & Quality Management System - 10132
MSA Safety Inc.
Cranberry Township, PA
…purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our…
Added 2 mins ago
Global Continuous Improvement Manager - 10001
MSA Safety Inc.
Cranberry Township, PA
…purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our…
Added 3 mins ago
Wrangler - Retail Supervisor
Kontoor Retail Inc.
Lancaster, PA
…store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store…
Added 3 mins ago
Program manager
Clear Channel Outdoor, LLC
Allentown, PA
…the Job Posting Title. Clear Channel Outdoor Job Summary: The Program Manager is responsible for the independent leadership, development, and execution of complex, multi-project capital…
Added 3 mins ago
Field Access Manager - New Orleans
Merck
North Wales, PA · Harrisburg, PA
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work…
Added 3 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Harrisburg, PA
Define AI telemetry and investigation requirements with Security Operations and Detection Engineering, then support escalated investigations, control improvements, and secure recovery when…
Added 3 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Harrisburg, PA
Integrate cloud security telemetry with Security Operations and the managed security service provider. Support escalated investigations when cloud expertise is needed.
Added 3 mins ago
Integrations Program Manager
Meta
Harrisburg, PA
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 3 mins ago
Business Analytics Consultant Senior
PNC
Pittsburgh, PA
The Senior Business Analyst Consultant serves as a strategic partner between business stakeholders and technology teams, driving enterprise-wide initiatives that improve business…
Added 3 mins ago
Land Owner Relations Manager
EQT Corporation
Pittsburgh, PA
Added 3 mins ago
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National Recruitment Manager
Amergis
Pittsburgh, PA
- $50,000 USD / year
To qualify for the National Recruitment Manager position, you must have a minimum of one year relevant recruitment experience or business to business sales experience. If you do not meet…
Added 4 mins ago
Clinical Program Manager - Evernorth - Remote (Clinical Operations Support & Custom Services)
Cigna-Evernorth Services Inc.
Remote, United States
The Clinical Program Manager, Custom Implementation & Operations Support Services, leads Clinical Program Advisors and analysts supporting clinical program operations, custom client…
Added 9 mins ago
Guest Services Manager
Four Seasons
United States
…responsibilities may be assigned as needed, and the Guest Services Manager is expected to perform any tasks necessary to support exceptional guest service and departmental…
Added 9 mins ago
Mid-Level Identity Product Manager
USAA Federal Savings Bank
Charlotte, NC
As a Mid-Level Identity Product Manager within USAA's Member Protection organization, you will help shape enterprise member identity management: how members are verified, how identity…
Added 15 mins ago
EHS Manager
C.R. Bard, Inc. (Cov Ledger)
United States
Utilizes systems to track and report EHS performance metrics/scorecard to business unit operations leaders; Engages site operations leaders on EHS matters to ensure a strong culture of…
Added 15 mins ago
Sr. Manager, IT Business Partner - Finance
Becton, Dickinson and Company
Remote, United States
…identification, and definition of new opportunities to maximize technology and/or process redesign to advance business…
Added 18 mins ago
Account Manager, Global Sales
Compu Dynamics
Chantilly, VA
…backbone of the digital future. As North America’s premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the…
Added 18 mins ago
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Backstage Captain, North County Fair - Full Time
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- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 18 mins ago
Seasonal Starbucks Barista, Easton
Macy's
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…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 19 mins ago
Seasonal Starbucks Barista, Montebello Town Center
Macy's
Montebello, CA
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 19 mins ago
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Starbucks Barista Trainer, South Coast Plaza - Part Time
Macy's
Costa Mesa, CA
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The Barista Trainer supports the Starbucks Manager in running an efficient, professional, safe and profitable Starbucks operation following all company standards.
Added 22 mins ago
Branch Manager- Power & HVAC
United Rentals (N A), Inc
Bakersfield, CA
As Branch Manager in the Power/HVAC Division of United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in…

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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