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Added just now
Associate Director of Facilities – HVAC Operations
SUNY - Cortland
NY
…asset lifecycle planning, contract administration, and the development of operational strategies that support the University’s facilities, sustainability, and reliability…
Added 1 min ago
WD
AI and Legal Operations Manager
WS Development
Chestnut Hill, MA
- $100,000 to $125,000 USD / year
WS Development is looking for an AI and Legal Operations Manager to strengthen and modernize the legal team’s operations by leading legal and cross-functional projects, managing the intake,…
Added 1 min ago
OB
Branch Engagement Banker (Platform Sales)
OceanFirst Bank
New York, NY
- $54,260 to $69,470 USD / year
Assists the Branch Manager in contributing to the continuous growth of the branch by actively identifying new business development opportunities. Solicits new business and consumer loan…
Added 2 mins ago
TI
Senior Product Manager, Trimble Connect
Trimble Inc.
Westminster, CO
- $144,600 to $198,800 USD / year
Shape the Future of Construction Technology as Senior Product Manager, Trimble Connect
Added 2 mins ago
TI
Product Management Intern
Trimble Inc.
Westminster, CO
- $31,533 USD / year
Product Management Intern, Product Manager Internship, Technical Product Manager, Software Product Management, Market Research, Product Roadmap, Customer Requirements, Agile Development,…
Added 2 mins ago
TI
AI Software Engineering Manager
Trimble Inc.
Westminster, CO
- $170,600 to $234,600 USD / year
AI Engineering Manager, Agentic AI, PDLC, Software Engineering Manager, C#, .NET, Multi-Agent Orchestration, Software Architecture, Full Stack Engineering, Agile Leadership
Added 2 mins ago
TI
Senior Sales Enablement, Program Manager
Trimble Inc.
Westminster, CO
- $105,600 to $145,200 USD / year
Extensive experience designing corporate training programs or enterprise curricula, ideally within technology or software sales enablement.
Added 3 mins ago
Assistant Service Manager, Seattle
Lucid Motors
Seattle, WA
…innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach…
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Executive Chef
DIG INN Restaurant Teams
Philadelphia, PA
- $80,000 to $85,000 USD / year
Manage all problems with technology, systems and/or offsite ordering platforms. You are proactive in troubleshooting and can handle all the moving pieces with ease.
Added 5 mins ago
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Chef Operator
DIG INN Restaurant Teams
Philadelphia, PA
- $80,000 to $85,000 USD / year
Manage all problems with technology, systems and/or offsite ordering platforms. You are proactive in troubleshooting and can handle all the moving pieces with ease.
Added 5 mins ago
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Chef Operator
DIG INN Restaurant Teams
Boston, MA
- $80,000 to $85,000 USD / year
Manage all problems with technology, systems and/or offsite ordering platforms. You are proactive in troubleshooting and can handle all the moving pieces with ease.
Added 5 mins ago
Director, Software Engineering, Healthcare Interoperability
Teladoc Health
Remote, United States
10+ years of experience in software engineering, platform engineering, healthcare technology, or related technical leadership roles, with progressive responsibility leading teams and…
Added 6 mins ago
NM
Integrated Financial Planning Manager
Northwestern Mutual - Denver
Denver, CO
- $75,000 to $85,000 USD / year
The IFP Operations Manager leads the day-to-day people, administrative, workflow, and communication functions that support the IFP team. This role helps create a consistent team member and…
Added 6 mins ago
Senior Employee Relations Manager
KARL STORZ
El Segundo, CA
…between - KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated…
Added 6 mins ago
Staff Engineer, NPI
Kohler Co.
KOHLER, WI
This position will coordinate the development of systematic tool design and engineering functions required for production of products at Kohler Co. utilizing CAD technology.
Added 9 mins ago
EA-37B Mission Technical Program Manager
SRC, Inc
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Demonstrated experience with systems architecture, hardware/software integration, requirements development, interface management, or test and evaluation
Added 10 mins ago
Industrial National Account Manager
Signode
Romulus, MI
…of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this…
Added 10 mins ago
Industrial National Account Manager
Signode
Dallas, TX
…of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this…
Added 10 mins ago
Industrial National Account Manager
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Added 10 mins ago
Construction Estimator - Mechanical
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Technology & Process Improvement: Utilize estimating software to enhance efficiency and accuracy.
Added 11 mins ago
Entry Level Planning Engineer
Carollo Engineers Inc.
Walnut Creek, CA
The Staff Professional will contribute to the development of the firm’s Infrastructure Master Planning group. Previous experience with either water or wastewater system planning/hydraulic…
Added 12 mins ago
Client Delivery Manager
Abacus Insights
Boston, MA
We are seeking a Client Delivery Manager (CDM) to join our dynamic team at Abacus Insights. In this role, you will act as the primary delivery owner for 1 to 2 assigned clients, guiding…
Added 13 mins ago
FACILITY/VEHICLE MANAGER
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Join the VSolvit team! Founded in 2006, VSolvit (pronounced "We.Solve.it") is a technology enabled solutions provider that specializes in AI/ML, cybersecurity, cloud computing, geographic…
Added 13 mins ago
Implementation Project Manager
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The Implementation Project Manager plays a critical role in ensuring the successful deployment and integration of payroll software solutions for clients across various industries. This…
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Configuration Data Manager (CDM) / Provisioner
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At APV, we’re more than a technology company - we’re a mission-driven powerhouse transforming organizations through advanced technology and human ingenuity. Our expertise spans AI/ML, data…

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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