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Loyalty Account Manager (Inside Sales)
Quadient
Plano, TX
- $21 USD / hour
Experience in customer service, sales, renewals, account management, or business development
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Analyst/Sr Analyst, Customer Products - Lounges (Project Manager)
American Airlines
Fort Worth, TX
…journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and…
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Forward Deployed Product Manager
Spruce Systems, Inc.
United States
- $150,000 to $250,000 USD / year
We are seeking a Forward Deployed Product Manager to sit alongside our government customers during discovery, architecture, and design, sometimes while engineering is building, and help…
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Manager, Creative and Design
American Airlines
Fort Worth, TX
…journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and…
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Manager, Contact Center - Planning and Forecasting
American Airlines
Fort Worth, TX
…journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and…
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Sr. Manager, AI Engineer (Gen AI Platform Services: Agentic AI, Guardrails, Evaluation)
Capital One
NY · San Francisco, CA · McLean, VA · Cambridge, MA · San Jose, CA
Attract and retain top talent in the AI industry and nurture personal and professional development for your team. Foster a culture of learning and staying abreast of the state-of-the-art in…
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Insurance Professional – Sales and Service
USAA
San Antonio, TX
It is all about learning and growing. Our Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in…
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(USA) Pharmacy Manager, Store # 05226
Walmart
SAN ANTONIO, TX
- $112,000 to $197,000 USD / year
…programs and strategic initiatives Provides supervision and development opportunities for Associates in assigned areas by selecting training mentoring assigning duties providing performance…
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Sales Rep, Peripheral Nervous System (PNS) – San Antonio, TX
Medtronic
San Antonio, TX
…orientation, adept management of product approval processes, territory development, and superior clinical…
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SENIOR CHILD PROTECTIVE INVESTIGATOR - 60070114
State of Florida
IMMOKALEE, FL
Provides recommendations for development of case plan to Case Manager.
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Benefits Realization Manager
CGI Technologies and Solutions, Inc.
Dallas, TX
…and supported by appropriate data. The Benefits Realization Manager will work with business, finance, technology, and program teams to identify the key performance indicators (KPIs)…
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Wealth Support Team Manager
TIAA
Dallas, TX
- $71,700 to $114,000 USD / year
…lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows…
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Senior Operations Manager- Change, Quality, and Learning, Sr Operations Manager Change/Quality/Learning
Amazon
Dallas, TX
To be successful in this role, the Sr. Operations Manager will partner consistently with Operations, Program Managers, Finance, Network Planning, Safety, Tech, and other adjacent teams.…
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Director, Cybersecurity Program Delivery Lead
TIAA
Dallas, TX
- $139,000 to $188,000 USD / year
Global Cybersecurity and Fraud Management, Program Office is seeking an accomplished Program Manager to drive agile delivery of our strategic cyber and fraud program - a role that bridges…
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Clinical Pharmacy Specialist, PRN
Houston Methodist
Houston, TX
Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section
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Sr. Sales Representative, CAS
Medtronic
Houston, TX
Coordinate customer engagement activities, meetings, training programs, and account development initiatives.
Added 1 min ago
Senior Manager, Product Marketing
Applied Materials, Inc
Santa Clara, CA
…our team to push the boundaries of what is possible - while learning every day in a supportive leading global company. Visit our Careers website to learn…
Added 1 min ago
Data & AI Strategy and Delivery Consultant
CGI Technologies and Solutions, Inc.
Houston, TX
…directly to client engagements as a business analyst, project manager, program manager, product owner, functional consultant, or workstream…
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Pharmacy Clinical Specialist - Solid Organ Transplant
Houston Methodist
Houston, TX
Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section
Added 1 min ago
Project Controls Lead Analyst - Renewables Job Details | Black & Veatch Family of Companies
Black & Veatch
Houston, TX · Dallas, TX
Provides staff with learning and development opportunities.
Added 1 min ago
Mechanical Engineer - HVAC/Plumbing - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Dallas, TX · Houston, TX
…Building a World of Difference through infrastructure growth and development while learning and focusing on your own individual development. The foundation of BV Operations provides the…
Added 1 min ago
Pharmacy Clinical Specialist ACLS, Dayshift
Houston Methodist
Houston, TX
Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section
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Electrical Engineer - Diode Ventures Job Details | Black & Veatch Family of Companies
Black & Veatch
Houston, TX
Typically oversees performance management, career planning, recognition, learning and development, and corrective actions. May participate in compensation management, succession planning,…
Added 1 min ago
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Clinical Nurse, Outpatient - Head & Neck Ophthalmology
MD Anderson Cancer Center
Houston, TX
- $32.69 to $68.51 USD / hour
…practice environment that encourages career growth and lifelong…
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GP
CX Journey Research & Service Designer
Global Payment Holding Company
DENVER, CO · TEMPE, AZ · CHARLOTTE, NC · LINDON, UT
- $70,000 to $80,000 USD / year
Access to learning, development and on-the-job experiences that expand your expertise

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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