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Director, Global Procurement - Technology, AI & Contact Center
Expedia, Inc.
WA
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added just now
Store Manager in Training
GNC Holdings LLC
Albany, NY
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
MC
Part Time Concierge
MSL Community Management LLC
WA
- $17.5 to $18 USD / hour
- Part-time
A supportive community team that encourages personal and professional growth and celebrates your success
Added 1 min ago
Marketing Project Manager - Cvent & Workfront
TD SYNNEX Corporation
Greenville, SC · Clearwater, FL
As a Marketing Project Manager, you will play a critical role in driving the success of strategic marketing initiatives by managing projects, workflows, event technology platforms, and…
Added 1 min ago
TO
Laborer 2 (Parks & Forestry)
Town of Needham
Needham, MA
- $23.81 to $27.92 USD / hour
Mandatory participation in the Snow & Ice Program; may include road treatment, plowing, snow hauling, etc.; provides backup support and assistance for other DPW projects as needed.
Added 1 min ago
TO
Laborer 2 (Water, Sewer & Drains)
Town of Needham
Needham, MA
- $23.81 to $27.92 USD / hour
Mandatory participation in the DPW’s Snow & Ice Program; may include road treatment, plowing, snow hauling, snow removal, etc.; provides backup support and assistance for other DPW projects…
Added 1 min ago
TO
Custodian, Second Shift
Town of Needham
Needham, MA
- $25.59 to $30.74 USD / hour
As a Town of Needham employee, you are offered a rewarding career-opportunity serving the Needham community, a thriving and growing town of approximately 32,000 residents and a diverse…
Added 1 min ago
NN
Director of Environmental Services & Compliance
NW Natural
Portland, OR
- $170,100 to $251,550 USD / year
The Director develops and executes environmental strategies that support safe, reliable, and cost-effective utility operations while maintaining constructive relationships with regulatory…
Added 1 min ago
CO
Director of Housing and Community Services
City of Mesquite
Mesquite, TX
- $130,000 to $170,000 USD / year
To direct, manage, supervise, and coordinate activities of Mesquite Housing, the Community Development Block Grant (CDBG), Neighborhood Vitality, Volunteer Services, Youth Services, Transit…
Added 1 min ago
FM
Case Manager RN - Travel Nurse
Fusion Medical Staffing
Apple Valley, CA
- $2,187.38 to $2,327 USD / week
Fusion Medical Staffing is seeking a Case Manager RN for a 13-week travel assignment in Apple Valley, CA. As a member of our team, you'll have the opportunity to make a positive impact on…
Added 1 min ago
FM
Case Manager RN - Travel Nurse
Fusion Medical Staffing
Apple Valley, CA
- $2,372 to $2,523.4 USD / week
Fusion Medical Staffing is seeking a Case Manager RN for a 26-week travel assignment in Apple Valley, CA. As a member of our team, you'll have the opportunity to make a positive impact on…
Added 1 min ago
OZ
Manager, Maintenance
Oakland Zoo
Oakland, CA
- $81,999.79 to $87,256.18 USD / year
The Maintenance Manager works in partnership with the Senior Manager, Facilities to oversee all installation, repair and preventive maintenance operations of the Oakland Zoo's facilities…
Added 1 min ago
Housing Territory Manager - Fresno, CA.
Medzed LLC
Fresno, CA
MedZed is a leader in delivering value-based, technology-enabled social support to a diverse population of high-cost Medicaid members who have been unreachable with telephonic outreach,…
Added 1 min ago
Restaurant General Manager
sweetgreen
Phoenix, AZ
As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences…
Added 1 min ago
C
Social Determinants of Health Community Partnerships & Network Success Manager
Contexture
Phoenix, AZ
- $6,943 to $8,083 USD / month
The SDOH Community Partnerships & Network Success Manager is responsible, in conjunction with the Director of SDOH, and other Contexture leaders, for developing and promoting the adoption…
Added 2 mins ago
DSHS Adult Family Home Administrator Instructor
Tacoma Community College
Remote, United States
…largest city in Washington State with a thriving and diverse community of over 200,000 residents. ?Tacoma Community College (TCC) was built on the?ancestral territory of Coast Salish…
Added 2 mins ago
Program Coordinator (Title V)
Boys & Girls Clubs of Greater Redlands - Riverside
Redlands, CA
The Program Coordinator oversees the day-to-day implementation of the Title V Sexual Risk Avoidance Education project for the Boys & Girls Clubs of Greater Redlands–Riverside. Working under…
Added 2 mins ago
Program Coordinator (Title V)
Boys & Girls Clubs of Greater Redlands - Riverside
Riverside, CA
The Program Coordinator oversees the day-to-day implementation of the Title V Sexual Risk Avoidance Education project for the Boys & Girls Clubs of Greater Redlands–Riverside. Working under…
Added 2 mins ago
WU
Registered Dental Assistant/ Dispensary/ Central Sterilization Clerk
Western University Of Health Sciences
Western University Campus-Pomona, CA · CA
- $23.07 to $24.32 USD / hour
…University’s system for approval and processing; follow-up with Manager of Dental Equipment and Instrument Lease Program to ensure order is placed and received in a timely…
Added 2 mins ago
Customer Service Manager
Goodwill of the San Francisco Bay
United States
Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
Added 2 mins ago
CD
Business Office Manager
Casa De Las Campanas
Bartlesville, OK
- $22 USD / hour
The Business Office Manager provides financial support to the community and the Executive Director. This person is a key member of the community’s administrative team adhering to policies…
Added 4 mins ago
Enterprise Application Associate Analyst - (Epic Resolute Professional Billing)
Children's Health
Dallas, TX
As an Epic Professional Billing Intermediate Analyst, you will support a growing network of more than 72 Community Connect clinics and physician practices. This role extends beyond…
Added 4 mins ago
Sr. Growth Product Marketing Manager, Chime Enterprise
Chime Financial, Inc
NY · San Francisco, CA
We're hiring a Sr. Growth Marketing Manager to own and drive measurable growth outcomes across Chime Enterprise's B2B2C funnel - the path that turns eligible employees at our employer…
Added 5 mins ago
GO
Assistant Manager Position
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
Partners with community businesses and organizations to promote Goodwill mission.
Added 5 mins ago
Social Worker, Licensed Master
Memorial Hermann Health System
Houston, TX
…while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared…

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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