Jobs in the United States

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Added 1 min ago
AVP, Field Sales Manager - Walgreens (Southwest)
Synchrony Bank
Remote, United States
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the…
Added 1 min ago
EE
Auto Yard Associate
Express Employment Professionals
Port Allen, LA
- $15 USD / hour
Express Employment Professionals, a full-service staffing agency, is currently hiring for an Auto Yard Associate for a local client in West Baton Rouge Parish. Strong work ethic with…
Added 2 mins ago
TO
Retail Part Time Store Associate
The ODP Group
Roseville, MN
- Part-time
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and…
Added 2 mins ago
Director, Clinical Documentation Integrity
Ensemble RCM LLC
Remote, United States
…support accurate capture, management, and collection of patient service revenue through Clinical Documentation Integrity (CDI). It requires advanced clinical expertise and strategic…
Added 3 mins ago
SV
Retail Sales Associate Part Time
STC Virginia - LLC
Rocky Mount, VA
- $13 to $15 USD / hour
- Part-time
…leadership. We also provide excellent benefits for all Full Time & Part Time…
Added 5 mins ago
Architect Associate
Barry-Wehmiller
Fort Worth, TX
Co-Op/internship, part-time or full-time employment, or project experience related to engineering, consulting, facility design, construction management, drafting, or architecture
Added 5 mins ago
A
Senior Tax Associate - Private Client Services
Aprio
Portland, OR · Bellevue, WA
- $82,000 to $133,500 USD / year
Aprio is seeking a Senior Tax Associate to deliver strategic tax planning, consulting, and compliance services to clients across a broad range of industries. In this role, you will serve as…
Added 6 mins ago
Customer Service Associate I
Family Dollar
Orlando, FL
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 6 mins ago
Customer Service Associate I
Family Dollar
Conroe, TX
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 6 mins ago
A
Advanced Manufacturing Engineer
Actalent
Newton, NC
- $115,000 to $155,000 USD / year
Provide first-level daily leadership to a team of manufacturing engineers and technicians, ensuring projects are delivered on time, within scope, and in line with divisional standards.
Added 7 mins ago
Financial Consultant Associate
NBT Bancorp Inc.
Plattsburgh, NY
Benefits for Part-Time Employees Working 20+ Hours/Week:
Added 8 mins ago
Credit Products Analyst - Power & Utilities
Regions Bank
Charlotte, NC
At Regions, the Credit Products Analyst works as part of the credit and underwriting analysis team in support of various client coverage groups. The Analyst serves as the primary analytical…
Added 8 mins ago
Forward Deployed Engineer - AI, Dedicated Staffing
NWN Carousel
UNAVAILABLE · Exeter
…proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a…
Added 9 mins ago
S
Retail Store Associate
Sherwin-Williams
Spokane, WA
- $17.5 USD / hour
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 9 mins ago
A
Quality Assurance Technician 1
Actalent
Westborough, MA
- $30 to $32 USD / hour
Cross-train across different robotic products and test stations, rotating among multiple products as part of a small team to maintain broad coverage and flexibility.
Added 10 mins ago
Registered Client Associate
Wells Fargo Clearing Services, LLC
SEATTLE, WA
Wells Fargo is seeking a Registered Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at…
Added 12 mins ago
System Administrator I - III
Bridgehead IT, LLC
San Antonio, TX
…work primarily through the company’s ticketing system to track time, document work, and manage client communications. All levels will be required to work onsite…
Added 13 mins ago
Director of Infrastructure Operations
Virginia Community Colleges
VA
Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both…
Added 14 mins ago
S
Operations Associate - Part Time
sephora.com
Destin, FL · Destin
- $16.6 to $19.3 USD / hour
- Part-time
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store - ensuring smooth, efficient operations that support an exceptional client experience. From inventory…
Added 14 mins ago
S
Seasonal Associate
sephora.com
Alpharetta, GA · Alpharetta
- $18 to $20.5 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 18 mins ago
Early Careers New Grad - Sales/Account Associate (Chicago, Downers Grove)
Health Care Service Corp.
Chicago, IL · Downers Grove, IL
This role participates in a 12-month Sales/Account Associate Development Program within Commercial Markets. The program builds a foundation in health insurance sales, account management,…
Added 19 mins ago
JP
Part Time (30 Hours) Associate Banker Pomona Branch, Pomona, CA Bilingual Spanish Required
JPMC page
Pomona, CA
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 21 mins ago
IS
Administrative Coordinator
IK Systems
Victor, NY
- $23.25 to $27 USD / hour
…managers of Operations, the Project Management Office, and Service. Responsibilities include consolidating and maintaining the field technician schedule from Project Management Office and…
Added 22 mins ago
School of Law, Clinical Assistant/Associate/Professor, Director of the ChildLaw Clinic and of CIVITAS ChildLaw Center, Non-Tenure Track
Loyola University-Chicago
IL
The ChildLaw Clinic is a live-client clinic that provides direct legal services to children in a variety of settings while training and supervising law students in litigation practice. The…
Added 22 mins ago
SENIOR JUVENILE PROBATION OFFICER - 80002480
State of Florida
ORLANDO, FL
We value the service given to our country and support the hiring of service members and military spouses.

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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