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Severe Needs Para Educator - Canyon Creek Elementary School
Cherry Creek
Aurora, CO · CO
…Support individuals and small groups with curriculum, skill development, behavior strategies, and assignment completion. Prepare instructional materials, monitor student progress, and…
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Severe Needs Para Educator - Smoky Hill High School
Cherry Creek
Aurora, CO · CO
…Support individuals and small groups with curriculum, skill development, behavior strategies, and assignment completion. Prepare instructional materials, monitor student progress, and…
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Supervisor Work Management - Work Management - North NJ Region
FirstEnergy
Summit, NJ · Boonton, NJ · NJ · Flemington, NJ · Dover, NJ · Newton, NJ
Leading the development and implementation of scheduling strategies for assigned operations centers within the Operational Excellence Organization.
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Supervisor Work Management - NJ Work Management - Central NJ Region
FirstEnergy
Old Bridge, NJ · Bayville, NJ · Point Pleasant, NJ · Lakewood, NJ · Wrightstown, NJ · Union Beach, NJ · West Long Branch, NJ · Freehold, NJ
Leading the development and implementation of scheduling strategies for assigned operations centers within the Operational Excellence Organization.
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Director of Dining Services - Bay Area, CA
Compass Group
San Francisco, CA
The Director of Dining Services is responsible for leading all aspects of dining operations, ensuring outstanding service, food quality, and client satisfaction. This role oversees daily…
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DIRECTOR OF CONFERENCE SERVICES
Compass Group
New York, NY
Lead succession planning, associate development, and ongoing coaching; provide progressive counseling and development plans in partnership with the AGM/RDM.
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Assistant Director of Dining Services
Compass Group
Lombard, IL
…responsible for assisting with the day-to-day food service operations of a medium to large volume location. You will manage and lead a team of associates, and will be responsible for talent…
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Customer Service Associate - Part Time
Bubble Down Car Wash
Clearwater, FL
- $15 USD / hour
- Part-time
Work collaboratively with the team to keep operations running smoothly
Added 1 min ago
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Associate Mechatronic Field Engineer
FANUC America
Huntersville, NC · Spartanburg, SC
- $53,000 to $85,000 USD / year
The Associate Mechatronic Field Engineer will be responsible for providing FANUC America Corporation with onsite repair, troubleshooting and / or maintenance services for CNC’s and related…
Added 1 min ago
Assistant Store Manager - Famous Footwear
Famous Footwear
MIDDLETOWN, NY
Ace Retail Operations & Support Staffing Levels: You’ll know retail operational fundamentals like the back of your hand and put in the work so the store runs like a tightly laced sneaker.…
Added 1 min ago
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Part-Time Sales Associate - Famous Footwear
Famous Footwear
ELK RIVER, MN
- Part-time
…our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the…
Added 2 mins ago
Strategy Product Development Manager II
DHL
Westerville, OH
Responsible for business strategy, industry research, and product development. This requires a thorough understanding of the industry, market demands, competitive intelligence, service…
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Senior Operations Manager (Operations Manager I)
DHL
Ontario, CA
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Added 2 mins ago
Senior Operations Manager (Operations Manager I)
DHL
Olive Branch, MS
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Added 2 mins ago
Manufacturing Engineer & Technician
Alten USA
Dublin, VA
As part of the global ALTEN Group - 57,000+ engineers in 30 countries - we deliver across the entire product development cycle, from consulting to full project outsourcing.
Added 2 mins ago
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Operations Supervisor
Paxon
Martinsville, VA
- $62,605 to $106,305 USD / year
…you belong here. We currently have an exciting opening for an Operations…
Added 2 mins ago
Program Security Representative (PSR) III - Lorton, VA
General Dynamics Information Technology
Lorton, VA
…Information Assurance Certification (GIAC), Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco, GSEC: GIAC Security Essentials Certification - Global Information Assurance…
Added 2 mins ago
Program Security Representative (PSR) III
General Dynamics Information Technology
Lorton, VA
…Information Assurance Certification (GIAC), Cisco Certified Network Associate (CCNA) Security - Cisco -…
Added 2 mins ago
Program Security Representative (PSR) III - Lorton, VA
General Dynamics Information Technology
Lorton, VA
…Information Assurance Certification (GIAC), Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco, GSEC: GIAC Security Essentials Certification - Global Information Assurance…
Added 2 mins ago
EY-Parthenon - Strategy and Execution - Tech PE Value Creation - Senior Associate / Consultant
EY
Los Angeles, CA · Chicago, IL · San Francisco, CA · New York, NY
As a Senior Associate-Consultant in EY-Parthenon’s Strategy and Execution Tech Private Equity Value Creation practice, you will be a vital member of the team executing operational focused…
Added 2 mins ago
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Associate I, QC Analytics (Contract)
ElevateBio
Waltham, MA
- $33 to $43 USD / hour
The QC Associate will support GMP testing in QC laboratories at our BaseCamp facility in Waltham. In this role, you will be responsible for performing cell and molecular biology assays, as…
Added 3 mins ago
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Retail Shortage Control - Part Time
Burlington
Vienna, VA
- $15 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 3 mins ago
Uranium Recovery Mechanic Specialist 1
BWX Technologies, Inc.
Lynchburg, VA
Must have a HS Diploma/GED plus three (3) years of industrial maintenance experience or two (2) year associate's degree in industrial maintenance with one (1) year of relevant…
Added 3 mins ago
Uranium Recovery Mechanic Specialist 1
Nuclear Fuel Services
Lynchburg, VA
Must have a HS Diploma/GED plus three (3) years of industrial maintenance experience or two (2) year associate's degree in industrial maintenance with one (1) year of relevant…
Added 3 mins ago
Campus Dining Associate Manager - Starbucks
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Providence, RI
Oversees retail dining operations to facilitate successful operations and meet revenue objectives

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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