Jobs in the United States

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Added 1 min ago
RF
Customer Service Associate
Royal Farms
New Castle, DE
- $15 to $19 USD / hour
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused…
Added 1 min ago
Cashier
Rural King
Norwalk, OH
Cashier • Retail Cashier • Customer Service Associate • Front End Associate • Retail Associate
Added 2 mins ago
Warehouse Associate
RMF Renewal by Andersen LLC
Northborough, MA
Renewal by Andersen is looking for a Warehouse Associate to support operations at our Northborough, MA location. The Associate will deliver, receive, unload, unpack, inspect, stage, and…
Added 2 mins ago
Manager of Communications Services
McCall-Thomas Engineering
Orangeburg, SC
McCall-Thomas Engineering Company is seeking a full-time Manager of Communications Services.
Added 2 mins ago
LS
Memory Care Director The Residence at South Windsor Farms
LCB Senior Living
South Windsor, CT
- $80,000 to $85,000 USD / year
Full-Time Associates: Great benefits starting from Day One!
Added 2 mins ago
Catering Specialist - Plum Market Palm Beach
Plum Market
Palm Beach Gardens, FL
Flexible Scheduling – Full-time and part-time positions available with a variety of retail shifts to support work-life balance.
Added 2 mins ago
FF
Guest Service Representative (Part Time)
Festival Foods
Janesville, WI
- Part-time
Join our Festival Foods team as a Part-Time Guest Service Representative!
Added 2 mins ago
Account Manager Associate
JTP Staffing Assoc
United States
…difference? Jackson Health Pros is looking for an Account Manager Associate to join our growing K-12 Staffing…
Added 3 mins ago
CB
Production Associate II - Material Handler 3rd shift
Cornerstone Building Brands
Welcome, NC
- $17 USD / hour
The Production Associate is responsible for the fabrication and production of the component parts for the final assembly of windows. Successful candidates enjoy working in a fast-paced,…
Added 3 mins ago
CB
Glass Production Lead 1st shift
Cornerstone Building Brands
Rocky Mount, VA
- $21 USD / hour
The Lead Production Associate II is responsible for supervising the line and for reading production schedules, customer orders, work orders, shipping orders or requisitions to determine…
Added 3 mins ago
Shop Hand/Bottle Fill, Texas Star Propane
MATADOR GAS & POWER INC
Bryan, TX
Collaborate with the operations team to ensure minimal downtime and maximum system efficiency.
Added 4 mins ago
P
ClinSpark Programmer I
Pharmaron
Baltimore, MD
- $60,000 to $70,000 USD / year
…supporting the effective use of ClinSpark across clinical study…
Added 4 mins ago
Associate Director, Commercial Services Finance
EPCOR
Round Rock, TX
We are recruiting for an exceptional Associate Director, Commercial Services Finance Texas, who will be accountable for financial support to North American Commercial Services (NACS)…
Added 4 mins ago
Bakery Clerk
Albertsons Companies
PHOENIX, AZ · Phoenix, AZ
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 4 mins ago
Assistant Meat Manager
Albertsons Companies
SANGER, TX · Sanger, TX
The Assistant Meat Manager supports the Meat Manager in leading all aspects of meat department operations, including merchandising, production, inventory management, food safety compliance,…
Added 4 mins ago
Assistant Bakery Manager
Albertsons Companies
FORT WORTH, TX · Fort Worth, TX
The Assistant Bakery Manager supports the Bakery Manager in overseeing all aspects of bakery operations, including production, merchandising, food safety, inventory management, sales…
Added 4 mins ago
Assistant Bakery Manager
Albertsons Companies
Argyle, TX
The Assistant Bakery Manager supports the Bakery Manager in overseeing all aspects of bakery operations, including production, merchandising, food safety, inventory management, sales…
Added 4 mins ago
Deli Clerk
Albertsons Companies
OAK HARBOR, WA · Oak Harbor, WA
Organization & Time Management: Managing multiple tasks while maintaining workflow and service speed
Added 4 mins ago
Assistant Deli Manager
Albertsons Companies
VERGENNES, VT · Vergennes, VT
…performance. As a Deli Department Manager, you will oversee daily deli operations, drive sales, and ensure high standards for food safety, merchandising, and service. This role offers a…
Added 4 mins ago
Deli Clerk
Albertsons Companies
STURBRIDGE, MA · Sturbridge, MA
Organization & Time Management: Managing multiple tasks while maintaining workflow and service speed
Added 4 mins ago
Meat Manager-Central ME
Albertsons Companies
WINDHAM, ME · MCKINNEY, TX · BRUNSWICK, ME · PORTLAND, ME · SOUTH PORTLAND, ME · LEWISTON, ME · Windham, ME · Lewiston, ME · Brunswick, ME · Portland, ME · Falmouth, ME
…improvement. In this role, you will manage daily Meat Department operations, contribute to sales and profitability, and ensure consistent adherence to freshness, food safety, and…
Added 4 mins ago
Baker
Albertsons Companies
STURBRIDGE, MA · Sturbridge, MA
…bakery team members to plan daily production needs and keep operations running…
Added 4 mins ago
Personnel Coordinator Bookkeeper
Albertsons Companies
SPOKANE, WA · Spokane, WA
As a Personnel Coordinator Bookkeeper (PCB), you’ll play a vital role in supporting store operations through accurate cash handling, payroll processing, and coordination of recruiting and…
Added 4 mins ago
Frozen Food Supervisor-Bensalem, PA
Albertsons Companies
BENSALEM, PA · Bensalem, PA
…department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate…
Added 4 mins ago
Regional Field Service Engineer - Radiology
Bayer
Pittsburgh
Escalate complex technical or customer issues to Service Operations and follow through until resolved.

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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