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Training & Development Manager
PRIME GROUP
Hollywood, FL
Organized, people-focused, and ready to build the playbook for multifamily operations? Prime Group is looking for a Training & Development Manager to create the training, processes, and…
Added just now
Oncology Research Nurse Coordinator (7041)
REGIONAL ONE HEALTH
Memphis, TN
Work closely with the research team to achieve team goals and promote cohesive operations.
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HR Specialist
VESTA PROPERTY SERVICES INC
Jacksonville, FL
…of onboarding for new hires. Acting as a bridge between HR operations and employee engagement, this role focuses on building strong relationships, facilitating employee programs, and…
Added just now
WM
Deli Sales Associate
Weis Markets, Inc.
Leonardtown, MD
- $16 to $24 USD / hour
The associate is responsible for the functions below, in addition to other duties as assigned:
Added just now
Customer Service Account Representative
SouthWestern Electric Power Co
Longview, TX
Associate degree in a study listed above with a minimum of 4 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and…
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Medical Assistant II
The Christ Hospital Health Network
Mason, OH
…legal regulations. Maintains patient confidence and protect operations by keeping patient care information confidential. Understands and adheres to the legal responsibilities and…
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Birth Registrar/Newborn Hearing Screener
The Christ Hospital Health Network
Cincinnati, OH · OH
EDUCATION: High school diploma or equivalent required (Associate’s degree or certification in healthcare, medical administration, or audiology preferred).
Added 1 min ago
Housekeepers
Opal Hotels Group
Greenville, NC
…of guestrooms, public areas, back of the house and laundry…
Added 1 min ago
Operations Manager
Opal Hotels Group
Greenville, NC
As a key member of the property leadership team, the Operations Manager works closely with the General Manager to oversee and guide the total operations of the property. You will be…
Added 1 min ago
General Manager - Optical
National Vision
Murphy, TX
…profitability of the store. This includes managing all aspects of operations - from financial performance and team leadership to merchandising, training, and patient…
Added 1 min ago
WI
Assistant General Manager
Wawa Inc. (210515330)
Old Bridge Twp, NJ
- $25.8 to $34.8 USD / hour
As an Assistant General Manager (AGM), you’re a hands-on leader who plays a key role in daily operations, team development, and driving results. From overseeing business performance and…
Added 1 min ago
LH
Full Time - Receiver/Stocker - Day
Lowe's Home Centers, LLC
Columbia, SC
- Full-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added 1 min ago
LH
Full Time - Receiver/Stocker - Overnight
Lowe's Home Centers, LLC
Christiansburg, VA
- Full-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added 1 min ago
LH
Full Time - Sales Specialist - ProServices - Day
Lowe's Home Centers, LLC
Chambersburg, PA
- Full-time
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Added 1 min ago
LH
Full Time - Sales Specialist - ProServices - Day
Lowe's Home Centers, LLC
Bradenton, FL
- Full-time
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Added 1 min ago
LH
Part Time - Receiver/Stocker - Flexible
Lowe's Home Centers, LLC
Battle Creek, MI
- Part-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added 1 min ago
LH
Part Time - Receiver/Stocker - Flexible
Lowe's Home Centers, LLC
Battle Creek, MI
- Part-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Bloomfield, CT
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Bentonville, AR
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
BI
Fine Jewelry Sales Associate - Part Time
Belk, Inc.
Hendersonville, NC
- Part-time
The Fine Jewelry Associate drives sales and delivers a positive customer experience by providing excellent service through building client relationships and offering expert guidance in…
Added 1 min ago
BI
Sales Associate - Full Time
Belk, Inc.
Aiken, SC
- Full-time
The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product…
Added 1 min ago
D
Pricing Analyst (Job 1511)
DLH
Remote, United States
- $67,000 to $82,000 USD / year
…experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including…
Added 1 min ago
Material Handler, 1st shift, Site 3
AST SpaceMobile
Midland, TX
AST SpaceMobile is seeking a Warehouse Associate to support all warehouse and logistics operations, including shipping, receiving, inventory control, order fulfillment, material handling,…
Added 1 min ago
Sr Field Engineer
DPR Construction
Abilene, TX · Abilene
Drives process improvements by analyzing general field operations and recommending innovative methods or technologies to enhance efficiency and quality, including prefabrication…
Added 2 mins ago
School Program Coordinator
Northwest Michigan Health Services
Traverse City, MI
…experienced and collaborative School Program Coordinator to lead operations across our school-based health…

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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