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Production Shift Supervisor
PPG
Barberton, OH
…frequent plant exposure. You will report to the Production…
Added 1 min ago
Director, Commercial Real Estate Origination
National Life Insurance Company
Addison, TX · Montpelier, VT · NY
…Uncompromising Transparency, Intellectual Honesty, Performance Driven Learning, Relentless Pursuit of Excellence. These principles serve as the foundation of our team. They govern the way…
Added 1 min ago
WF
Store Team Lead - Davie
Wild Fork Foods
Davie, FL
- $23 USD / hour
As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment…
Added 1 min ago
WF
Store Team - Coral Gables
Wild Fork Foods
Coral Gables, FL
- $23 USD / hour
As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment…
Added 1 min ago
FA
Associate Mechatronic Field Engineer
FANUC America
Huntersville, NC · Spartanburg, SC
- $53,000 to $85,000 USD / year
The ideal candidate will be located in or near Spartanburg, SC and will report to the Manager based in our Huntersville, NC office. This Field Service Engineer position is responsible for…
Added 1 min ago
Staff Engineer - I&C
Black & Veatch Family of Companies
Dallas, TX
…Difference through infrastructure growth and development while learning and focusing on your own individual development. The foundation of BV Operations provides the ability to move where…
Added 1 min ago
Senior Training Lead /Specialist – Hybrid - McLean, VA
Creative Information Technology, Inc.
Falls Church, VA
Working under the direction of the OCM Manager, the Training Specialist is responsible for assessing training needs; developing training plans, curricula, and role-based learning materials;…
Added 1 min ago
Marketing & Communications Manager
Silfab Solar
Fort Mill, SC
…employees, providing a dynamic and supportive environment for learning and professional growth. We offer competitive pay, generous benefits, and opportunities for advancement, but more…
Added 1 min ago
Operational Support Registered Nurse
NPT Newport Hospital
United States
Reports status of unit operations, activities and issues to the Clinical Manager or appropriate discipline.
Added 1 min ago
UO
Program Data & Implementation Specialist High Fidelity Wraparound (PUBL EDUC SPEC 3)
University of California, Davis
CA
- $60,500 to $104,300 USD / year
…workflows, conduct and interpret data analyses, administer learning management and reporting systems, and support implementation activities to ensure program goals and contractual…
Added 1 min ago
Pharmacy Operations Internship (Remote) – Summer 2027 (Undergraduate)
Molina Talent Acquisition
United States
The Molina Healthcare Internship Program shares an objective to create a stepping stone for students who aim to be professionals and future leaders in the healthcare business profession.…
Added 1 min ago
Assistant Store Manager - Famous Footwear
Famous Footwear
MIDDLETOWN, NY
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 1 min ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
ELK RIVER, MN
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 1 min ago
TE
Promotional Specialist - Bacardi - Hilton Head, SC
TEAM Enterprises
Hilton Head, SC
- $30 USD / hour
…special events as needed.• Work with the designated Regional Manager who will assign each event, train and report results• Encourage consumers to engage and participate in activation•…
Added 2 mins ago
BH
Registered Nurse, Progressive Care Unit, Full-Time, Days
Beacon Health System
Elkhart, IN
- Full-time
As a Progressive Care Unit Registered Nurse, you’ll report to the Manager or Director and provide professional nursing services. You will assess the needs of patients and initiate,…
Added 2 mins ago
General Manager - Large High Performing Honda Dealership | Florida Market
Asbury
Jacksonville, FL · DeLand, FL · Fort Pierce, FL · Tampa, FL · Orlando, FL
…being an innovator in the automotive industry? As a General Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and…
Added 2 mins ago
RE
Asset Management Operations Manager - Westminster, CO
RSI EnTech, LLC
Westminster, CO
- $115,000 to $145,000 USD / year
RSI is recruiting for a Asset Management Operations Manager who will drive strategy, execution, synergy, and provides overall leadership support to the Personal Property, Fleet/MOVE,…
Added 2 mins ago
RE
Asset Management Operations Manager - Grand Junction, CO
RSI EnTech, LLC
Grand Junction, CO
- $115,000 to $145,000 USD / year
RSI is recruiting for a Asset Management Operations Manager who will drive strategy, execution, synergy, and provides overall leadership support to the Personal Property, Fleet/MOVE,…
Added 2 mins ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Swainsboro, GA
- $16 USD / hour
Assistant Store Manager TitlemaxSwainsboro, GA
Added 2 mins ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Florence, SC
- $16 USD / hour
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in…
Added 2 mins ago
AC
Day Habilitation Specialist - West Rd.
Anderson Center for Autism
Pleasant Valley, NY
- $20 to $24.25 USD / hour
…this position to other roles such as Instructor, Supervisor, Manager, Program Specialist, Behavior Specialist, and…
Added 2 mins ago
Grant Manager
Catholic Charities of Kansas City - St Joseph
Kansas City, MO
The Grant Manager is a key member of the Development team and is responsible for leading a comprehensive grants program that secures public and private funding to advance the mission of…
Added 2 mins ago
M
Residential Advisor, Substitute
MTC
Waimanalo, HI
- $20.5 USD / hour
Reporting to the Social Development Manager or designee, the Residential Advisor is responsible for residential activities providing for maximum program coordination, student discipline and…
Added 3 mins ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Florence, SC
- $16 USD / hour
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in…
Added 3 mins ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Swainsboro, GA
- $16 USD / hour
Assistant Store Manager TitlemaxSwainsboro, GA

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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