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Senior People & Culture Operations Partner
Milhouse Engineering and Construction, Inc.
Atlanta, GA
- $86,000 to $105,000 USD / year
The Senior People & Culture Operations Partner serves as a trusted People & Culture partner to both field-based and corporate teams, providing a balance of strategic HR partnership and…
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Auction Administrative Support Professionals
Auto Auction Holdings
Concord, NC
Partner with title, accounting, operations, and sales teams to resolve account issues
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Studio Engineer – Project Manager Track
Vonmod
Denver, CO
Our 10-Year Target: Become the trusted partner for every leading designer and builder in Denver and select Colorado communities by 2034.
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Manager, Field Implementation Team
JFF
Remote, United States
- $68,000 to $85,000 USD / year
Partner with project leaders to accomplish project goals by monitoring and evaluating project plans, tasks, resources, deadlines, and any post-project needs
Added just now
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Food and Beverage Director
Armstrong Hotel
Fort Collins, CO
- $70,000 to $78,000 USD / year
Recruit, develop and mentor F&B talent and leaders while creating opportunities for growth, learning, and career advancement.
Added 1 min ago
Kitchen Manager, DashMart
DoorDash USA
St. Louis, MO
Enjoy learning how different parts of a complex operation connect and are excited to collaborate cross-functionally
Added 1 min ago
Territory Account Executive, Retail - Sacramento, CA
Toast
Sacramento, CA · Huntsville, AL
Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
Added 1 min ago
Territory Account Executive, Retail
Toast
Durham, NC · Huntsville, AL
Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
Added 1 min ago
Territory Account Executive, Retail
Toast
Chapel Hill, NC · Huntsville, AL
Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
Added 1 min ago
Territory Account Executive, Retail
Toast
Cary, NC · Huntsville, AL
Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
Added 1 min ago
Territory Account Executive, Retail
Toast
Fayetteville, NC · Huntsville, AL
Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
Added 1 min ago
Senior Software Engineer, Onboarding
Toast
Boston, MA
Partner with product, design, onboarding operations, and data science to turn onboarding problems into agents and product changes we can test and measure.
Added 1 min ago
Staff Product Security Engineer
ServiceTitan, Inc.
Remote, United States
Drive Priorities with Engineering Leaders: Partner directly with the portfolio VP and their leaders to set remediation priorities, negotiate tradeoffs, and drive adherence to vulnerability…
Added 1 min ago
AD
Human Resources Manager
ALLEN DISTRIBUTION
Stockton, CA
- $80,000 to $110,000 USD / year
Maintain Open Positions Report for region and partner with Distribution Directors on talent acquisition initiatives.
Added 2 mins ago
Sealing Systems Applications Engineer III (Hybrid Schedule)
Greene, Tweed & Co. LLC
Lansdale, PA
If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.
Added 2 mins ago
Data Scientist, Finance Forecasting
Anthropic
San Francisco, CA
Partner with the team's Analytics Engineer on feature pipelines, model deployment, and the forecast store
Added 3 mins ago
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Customer Enablement Manager
Nooks
San Francisco, CA
- $140,000 to $175,000 USD / year
- Partner across the business. Work closely with Customer Success, Product, Product Marketing, and Support to identify learning needs, validate content, and connect education to customer…
Added 3 mins ago
Senior HR Generalist
Presbyterian Church USA
Louisville, KY
Partner with HR team members on development and implementation of programs and processes, such as learning programs, salary administration, open enrollment, employee morale and recognition,…
Added 3 mins ago
Manager, Application Support
Easy Ice LLC
United States
…opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical,…
Added 3 mins ago
Manager Nursing Inpatient (RN) - Progressive Care Unit
Aurora Medical Center Grafton LLC
United States
Champions continuous professional development for self and team, fostering a culture of lifelong learning and evidence-based practice.
Added 4 mins ago
Associate Director, International Admissions
Rhode Island School of Design
United States
Produce regular market briefs and an annual assessment of recruitment activities, partnerships and outcomes. Partner with enrollment leadership to develop forecasts, enrollment targets and…
Added 4 mins ago
Childcare Assistant Teacher
Child Development Schools
Elon, NC
…help create a classroom filled with discovery, creativity, learning, and joy. Working alongside your Lead Teacher, you will support young learners through meaningful experiences that…
Added 4 mins ago
Associate HRIS Analyst
Ascential Technologies
Grand Rapids, MI
Partner with HR, Payroll, IT, and other stakeholders to support HR technology projects and continuous improvement initiatives.
Added 5 mins ago
Senior Compensation Analyst - Compensation
Dartmouth-Hitchcock Health
Lebanon, NH
…a highly collaborative team that values partnership, shared learning, and supporting one another. We are seeking an experienced healthcare compensation professional with strong analytical…
Added 6 mins ago
NP
Senior Director of Information Technology
Norfolk Public School District
Norfolk, VA
- $100,380 to $169,710 USD / year
Partner with departments on data governance, data quality, analytics, state and federal data reporting, online assessments, attendance and grade collection, and technology readiness.

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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