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General Manager - Large High Performing Honda Dealership | Florida Market
Asbury
Jacksonville, FL · DeLand, FL · Fort Pierce, FL · Tampa, FL · Orlando, FL
Learning, Tuition Assistance and Career Development:
Added 1 min ago
RE
Asset Management Operations Manager - Westminster, CO
RSI EnTech, LLC
Westminster, CO
- $115,000 to $145,000 USD / year
RSI is recruiting for a Asset Management Operations Manager who will drive strategy, execution, synergy, and provides overall leadership support to the Personal Property, Fleet/MOVE,…
Added 1 min ago
RE
Asset Management Operations Manager - Grand Junction, CO
RSI EnTech, LLC
Grand Junction, CO
- $115,000 to $145,000 USD / year
RSI is recruiting for a Asset Management Operations Manager who will drive strategy, execution, synergy, and provides overall leadership support to the Personal Property, Fleet/MOVE,…
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Swainsboro, GA
- $16 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Florence, SC
- $16 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Added 1 min ago
AC
Day Habilitation Specialist - West Rd.
Anderson Center for Autism
Pleasant Valley, NY
- $20 to $24.25 USD / hour
…this position to other roles such as Instructor, Supervisor, Manager, Program Specialist, Behavior Specialist, and…
Added 1 min ago
Grant Manager
Catholic Charities of Kansas City - St Joseph
Kansas City, MO
The Grant Manager is a key member of the Development team and is responsible for leading a comprehensive grants program that secures public and private funding to advance the mission of…
Added 1 min ago
M
Residential Advisor, Substitute
MTC
Waimanalo, HI
- $20.5 USD / hour
Reporting to the Social Development Manager or designee, the Residential Advisor is responsible for residential activities providing for maximum program coordination, student discipline and…
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Florence, SC
- $16 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Swainsboro, GA
- $16 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Added 1 min ago
FM
Registered Dietician
Fresenius Medical Care
Williamsburg, VA
- $62,000 to $104,000 USD / year
…supporting the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) activities. Actively participates in process improvement…
Added 1 min ago
JU
Store Team Lead - Davie
JBS USA
Davie, FL
- $23 USD / hour
Ongoing Development: Mentorship Program, Better Futures Program (free community college)
Added 1 min ago
JU
Store Team - Coral Gables
JBS USA
Coral Gables, FL
- $23 USD / hour
Ongoing Development: Mentorship Program, Better Futures Program (free community college)
Added 1 min ago
Client Relationship Specialist - Seal Beach, CA
Charles Schwab Inc.
Seal Beach, CA
Start with Client Relationship Specialist University (CRSU) a four-week, live virtual training program designed to set you up for success. After CRSU, your development continues in-branch…
Added 1 min ago
Director, Consulting Services – Functional Manager - U.S. Citizenship Required
CGI Technologies and Solutions, Inc.
Fairfax, VA · Lebanon, VA
The Director, Consulting Services – Functional Manager will lead one or more functional teams supporting a major federal financial management program. This leader is responsible for…
Added 1 min ago
Project Lead - U.S. Citizenship Required
CGI Technologies and Solutions, Inc.
Fairfax, VA
CGI Federal is seeking an experienced Project Manager to lead a multidisciplinary team delivering mission‑critical capabilities, governance, and innovation for a federal client. The ideal…
Added 2 mins ago
Program Manager
CGI Technologies and Solutions, Inc.
Fairfax, VA
CGI Federal is seeking an experienced Program Manager Technical - Lead to serve as the senior delivery executive for a complex, multi workstream managed services engagement supporting a…
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Junior DS Engineer (Travel)
General Dynamics Information Technology
Fairfax, VA
Support the project manager with basic stakeholder communication tasks such as providing updates or clarifying simple project details.
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Contracts Manager
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Seeking an experienced Contracts Manager to perform the full range of life cycle contract administration duties for contracts. The engagement involves high end IT services, Agile and other…
Added 2 mins ago
AUS AUKUS PROGRAM MANAGER
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…terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.…
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QA & Testing Management - Lead
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Chantilly, VA
Oversee the development and implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of software products…
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IT Support Manager - Lead
CGI Technologies and Solutions, Inc.
Chantilly, VA
…of the function; provide coaching, performance feedback, and development guidance to senior and intermediate support specialists and…
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Manager, Radio Engineering, Amazon Integrated Security
Amazon
Herndon, VA
…Security Technical Operations is seeking an experienced Technical Program Manager to lead our Radio Engineering team. In this role, you will drive the strategy, development, and operational…
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Technical Infrastructure Program Manager, Amazon Event Networking
Amazon
Herndon, VA
We are seeking a Technical Program Manager to own the end-to-end delivery of event network infrastructure, manage external vendor relationships, and drive process improvement across the…
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Water Strategy Manager, AWS Water Team
Amazon
Arlington, VA
…have the industry background, technical depth, and business development skills needed to help further establish AWS as the leader in the water…

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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