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Sr Technical Program Manager, Data
Hyperscience
Remote, United States
- $122,000 to $206,500 USD / year
As a Senior Technical Program Manager for Data, you will serve as the operational and strategic anchor for our Data Foundations initiatives. In this role, you will combine technical program…
Added 1 min ago
Manager, Operations Analytics, Burger King
Burger King Company, LLC
United States
The Manager prioritizes a portfolio of operational initiatives, sets the analytical standards for priority projects, and serves as a trusted analytical partner to senior leaders across…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Cheyenne, WY
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Seattle, WA
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Sioux Falls, SD
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Columbus, OH
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Las Vegas, NV
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Florida City, FL
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Orlando, FL
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
PM
2 Construction Managers (Bay Pines, FL)
Planate Management Group
Bay Pines, FL
- $90,000 to $105,000 USD / year
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering,…
Added 2 mins ago
EH&S Delivery Manager
UNION CARBIDE CORPORATION
Seadrift, TX
Dow has an exciting opportunity for an EH&S Delivery Manager located in Seadrift, TX.
Added 2 mins ago
Sr. Technical Program Manager, Amazon Foundational Security Services
Amazon.com Services LLC
Seattle, WA
…that protect Amazon’s corporate and customer data across its global cloud environment. We are looking for a Senior Technical Program Manager to drive complex, cross-organizational security…
Added 4 mins ago
Data Center Site Program Manager
Google
Council Bluffs, IA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 6 mins ago
Reliability Program Manager
Milacron
Batavia, OH
Milacron is looking for a Reliability Program Manager to join our team in Batavia, OH. In this position, you will be responsible for the day-to-day management and growth of Milacron’s…
Added 8 mins ago
Leisure Sales Manager
E11EVEN Club Hotel & Residences
Miami, FL
…company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year…
Added 10 mins ago
Housekeeping Fairfield Inn
Fairfield Inn & Suites Roswell
Roswell, NM
…company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year…
Added 10 mins ago
Room Attendant
Residence Inn Atlanta Downtown
Atlanta, GA
…company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year…
Added 11 mins ago
Master Scheduler
Exact Sciences Corp
CA · AZ
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading…
Added 13 mins ago
RD
Senior Hospitality Site Manager
RR Donnelley
Los Angeles, CA
- $99,100 to $158,500 USD / year
…sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the…
Added 14 mins ago
Sourcing Manager, Electronics (Starlink)
SpaceX
Redmond, WA · Bastrop, TX
Monitor global industry trends, track technology roadmaps, and actively partner with the design teams to identify and mitigate supply and demand challenges
Added 15 mins ago
Environmental Health & Safety Manager
Wabtec
Maxton, NC
The EHS Manager will engage with the team to drive a proactive culture across the manufacturing facility. This leader will partner with the operations team to evolve Wabtec’s EHS.…
Added 16 mins ago
Warehouse Associate (Fair Park)
Legends Hospitality, LLC
Dallas, TX
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and…
Added 18 mins ago
General Manager, FSP Operations
Parexel
Hartford, CT
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
Added 18 mins ago
Senior IAM RBAC & ABAC Manager
Otis Elevator Company
Farmington, CT
Otis is seeking a highly experienced Sr. IAM RBAC & ABAC Manager to join our global Identity and Access Management (IAM) organization and lead the design, implementation, and governance of…
Added 20 mins ago
Logistics Lead Systems & Analytics
Aerospace
Charlotte, NC
…visibility across Honeywell Aerospace. Reporting to the Sr. Manager of Logistics Data Analytics & Systems, this role combines deep knowledge of logistics operations with an understanding of…

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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