Jobs in the United States

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Tour Guide (Top of the Rock - Rockefeller Center)
SPS North America
NY
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business…
Added just now
Retail Associate (Top of the Rock - Rockefeller Center)
SPS North America
NY
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business…
Added just now
Host (Top of the Rock - Rockefeller Center)
SPS North America
NY
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business…
Added just now
Yard Manager - Indiantown, FL
Construction Solutions Group ("CSG")
Indiantown, FL
The Yard Manager is responsible for overseeing the daily operations of the equipment yard, ensuring the accurate coordination of incoming and outgoing equipment and materials. This role…
Added just now
DI
Chef Operator, New York City
DIG INN Restaurant Teams
10025, NY
- $80,000 to $85,000 USD / year
…your best self. You’re an achiever who has a strong sense for operations and is driven by results. In our operation centered around innovation, you are always looking at business from a…
Added 1 min ago
Operations Manager
Fresno, CA
The Operations Manager provides leadership, management, and effective communication to both customers and co-owners, while meeting operational and financial goals. Manages daily FDC -…
Added 2 mins ago
Vice President – Senior Program Director / DC Operations Manager
Parsons Transportation Group
WA
Parsons is looking for a talented executive to be our DC Office Operations Manager supporting Transportation Engineering. In this role you will get to lead the Transportation Engineering…
Added 2 mins ago
Contracts Administrator
Fastly
New York City, NY
…commercial Legal and Contracts Management team. As trusted business partners empowering company growth, the ideal candidate possesses a strong foundation in contract administration, a…
Added 2 mins ago
Collegiate Recovery Manager
The University Of Texas At Dallas
TX
The Collegiate Recovery Manager provides leadership, coordination, and oversight for UT Dallas’ Center for Students in Recovery (CSR) fostering a supportive community for students in or…
Added 2 mins ago
Branch Manager
Dexter
Odessa, TX
The Branch Manager is responsible for the overall leadership, performance, and profitability of the branch. This role drives operational excellence, sales growth, customer satisfaction, and…
Added 3 mins ago
DO
Supervisor II
Department of Corrections & Rehabilitation
CA
- $7,872 to $9,781 USD / month
Under general direction of the Manager II, the Supervisor II is a highly skilled subject matter expert (SME) in the regulatory and Departmental compliance of Evidence Code Section 1045,…
Added 3 mins ago
General Manager
Hopdoddy Burger Bar, Inc.
Nashville, TN
General Managers own every aspect of their restaurant’s operations. They uphold promises to their Team, their Guests, and the Business. General Managers direct, lead, and coordinate the…
Added 3 mins ago
Area Manager - Janitorial Services-39822
Harvard Maintenance, Inc
Plainfield, IN
The primary focus of an Area Manager will be to service the existing business, both operationally and financially, while maintaining relationships with existing customers and developing new…
Added 3 mins ago
Manager at WOB Bar & Kitchen Richmond
WOB Bar & Kitchen
Richmond, VA
We are seeking a highly motivated and experienced Manager to oversee the operations of our busy WOB Bar & Kitchen (WOB) restaurant. As the Manager, you will be responsible for managing all…
Added 3 mins ago
RU
Project Manager IV
Randstad USA
Remote, United States
- $61.2 to $71.2 USD / hour
Enterprise Healthcare client has an immediate opening for a highly motivated Project Manager IV to join their dynamic and growing team. All qualified candidates are encouraged to apply!
Added 4 mins ago
Preconstruction Manager
STO Building Group
Tallahassee, FL
Ajax Building Company, part of the STO Building group, is currently seeking an experienced Preconstruction Manager. At Ajax, the Preconstruction Manager leads project planning and cost…
Added 4 mins ago
Preconstruction Manager
STO Building Group
Gainesville, FL
Ajax Building Company, part of the STO Building group, is currently seeking an experienced Preconstruction Manager. At Ajax, the Preconstruction Manager leads project planning and cost…
Added 4 mins ago
Pharmacy Technician
West Virginia CVS Pharmacy, L.L.C.
Bluefield, WV
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
Pharmacy Technician
West Virginia CVS Pharmacy, L.L.C.
Kenova, WV
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
Pharmacy Technician
West Virginia CVS Pharmacy, L.L.C.
Bluefield, WV
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
Pharmacy Technician
Washington CVS Pharmacy, L.L.C
Bothell, WA
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
San Antonio, TX
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
350020 - Pharmacy Technician
CVS Pharmacy, Inc.
Sherman, TX
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
Stephenville, TX
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
San Antonio, TX
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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