Jobs in the United States

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Added 2 mins ago
MS
Registered Client Service Associate
MS Smith Barney, LLC
Beverly Hills, CA
- $34,320 to $90,000 USD / year
Registered Client Service Associates provide exceptional service to our clients and supports Financial Advisor(s) (FAs) teams on a daily basis. Through regular interactions with clients,…
Added 2 mins ago
Registered Client Service Associate
MS Smith Barney, LLC
West Conshohocken, PA
Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through…
Added 2 mins ago
MS
Parametric - Operations Analyst Cohort, Winter, 2027 (Recent Grads)
MS Services Group, Inc.
United States
- $60,000 to $90,000 USD / year
…Following onboarding, analysts join teams supporting Market, Client, or Control functions, where they develop domain expertise, learn business-critical workflows, and build an end-to-end…
Added 5 mins ago
FSP Sr Clinical Research Associate
PPD Development, LP
Remote, United States
Identifies potential investigators in collaboration with the client company to ensure the acceptability of qualified investigative sites.
Added 8 mins ago
Senior Risk Control Consultant
Gallagher
Woodland Hills, CA
…innovative risk improvement programs that deliver measurable impact. Client-Centric Approach: Apply a deep understanding of client businesses, risk profiles, and risk control service…
Added 11 mins ago
A
Test Technician- Intrusion
Actalent
Milford, MI
- $24 to $33 USD / hour
…exceptional communication and people skills to manage multiple projects with minimal…
Added 12 mins ago
NE
Associate Account Director
NVE Experience Agency
NY
- $100,000 to $120,000 USD / year
We are seeking an Associate Account Director to lead integrated experiential programs and priority workstreams while serving as a client partner across key accounts. This role focuses on…
Added 12 mins ago
Associate Medical Writer, Market Access
Precision AQ
Remote, United States
The Associate Medical Writer will aid and support to the Clinical Services team on aspects of writing, revising, and annotating promotional medical content. This role will also assist with…
Added 15 mins ago
Associate Project Planner and Data Analyst, Energy and Infrastructure Projects (Raleigh)
Linxon
United States
JOB TITLE: Associate Project Planner and Data Analyst, Energy and Infrastructure Projects (Raleigh)
Added 15 mins ago
Consulting Analyst
NFP Corp
Chicago, IL
…personal relationships and accountability that are central to its client service approach. Inspiring Trust. Enriching Lives. For more information, visit www.wealthspire.com. The Consulting…
Added 16 mins ago
General Liability Associate Attorney
Wilson Elser - Attorneys
Albany, NY
…thrive in an environment built on teamwork, collaboration, client service, and innovation. If you are a motivated attorney seeking a long-term career where your contributions are valued and…
Added 16 mins ago
HH
Part-Time Student Associate
HC Hub International Group Northeast Inc.
West Chester, PA
- $18 USD / hour
- Part-time
Legacy Planning (A division of Hub International Northeast) is seeking a Part-Time Student Associate to join our team! This position will provide an opportunity to work amongst leading…
Added 17 mins ago
Remote Breakfast Cook/Baker Rig Camp - Chugach - Prudhoe Bay
NANA Management Services
North Slope/Prudhoe Bay, AK
Handles special food preparation or cleaning projects as required.
Added 17 mins ago
Rotational Housekeeping Supervisor - Nullagvik
NANA Management Services
Kotzebue, AK
Promote teamwork and associate morale. Initiate or suggest plans to motivate associates to achieve work related goals.
Added 18 mins ago
Billing Analyst - Remote
Dragonfly Health
Mesa, AZ
Create monthly client metric reporting for the Client Services team.
Added 18 mins ago
Coordinator, Workforce and Continuing Education--WIOA (Grant Funded)
Dallas College
United States
Ability to organize and manage multiple projects/priorities.
Added 18 mins ago
FY27 Winter Tax Internship - Nashville
Baker Tilly Advisory Group, LP
United States
…invested in your development. You'll contribute to meaningful client work by assisting with tax returns, workpapers, research, and analysis while building an understanding of clients'…
Added 21 mins ago
Associate Medical Writer, Market Access
Precision Medicine Group
Remote, United States
The Associate Medical Writer will aid and support to the Clinical Services team on aspects of writing, revising, and annotating promotional medical content. This role will also assist with…
Added 22 mins ago
Field Coordinator – Facilities ( Assistant Project Manager )
NewYork-Presbyterian Hospital
United States
…assistant project manager for construction and interior design projects throughout NYP. Examples of responsibilities include; assist with the development of RFPs, attend project meetings…
Added 24 mins ago
Associate Producer, Influencer Marketing
Collectively
Remote, United States
Collectively’s Production team is the strategic production arm of our client services practice, responsible for leading influencer marketing projects from kick off to completion with…
Added 25 mins ago
Service Delivery Technician I
CyrusOne Management Services LLC
Ashburn, VA
…e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that…
Added 26 mins ago
S
Associate Solution Consultant, SLED
Socure
Remote, United States
- $110,000 to $130,000 USD / year
The Associate Solutions Consultant is the technical point-of-contact throughout the sales cycle and product implementation process for our State & Local Public Sector team. The Associate…
Added 29 mins ago
LI
Enterprise National Account Advocate
Lennox International
Wilmington, MA · Avon, MA · Everett, MA · Fall River, MA · Swansea, MA
- $63,360 to $83,160 USD / year
Education & Experience• Associate's Degree required; Bachelor's Degree preferred.• 2+ years of customer service, account management, branch operations, implementation, sales support, or…
Added 33 mins ago
K
Operations Technician
Kforce
Mesa, AZ
- $23 to $28 USD / hour
Kforce has a client that is seeking an Operations Technician in Mesa, AZ.
Added 33 mins ago
K
Senior System Engineer
Kforce
Draper, UT
- $110,000 to $150,000 USD / year
Kforce has a client that is seeking a Senior Systems Engineer in Draper, UT.

DXC Technology

Instructional Designer - Associate Manager

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering - Insurance Software & BPS

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

The Instructional Designer plays a critical role in designing, developing, implementing, and continuously improving high-impact learning solutions that support contact center operations, client requirements, and employee performance objectives. You will partner closely with Operations, Quality Assurance, Workforce Management, Compliance, Subject Matter Experts (SMEs), and Training Leaders to create engaging learning experiences that improve new hire readiness, knowledge retention, productivity, customer experience, and business outcomes.

In this role, you will apply a strong understanding of adult learning principles, instructional design methodologies, performance consulting, and contact center operations to transform complex business processes, client requirements, compliance standards, and operational procedures into engaging and measurable learning solutions. You will build blended learning solutions spanning instructor-led, virtual, and digital formats, while continuously measuring and refining curriculum effectiveness against key operational metrics.

Essential Job Functions

Design end-to-end learning solutions for new hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
Build blended learning solutions including ILT, VILT, eLearning, microlearning, simulations, scenarios, assessments, and OJT.
Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned to brand, quality, and compliance standards.
Conduct training needs analyses and use performance data to recommend and measure learning interventions.
Build and maintain content in the LMS using industry-standard authoring tools, leveraging AI-enabled learning technology.
Measure training effectiveness and ROI against operational metrics such as CSAT, QA, AHT, FCR, and time-to-proficiency, and refresh curriculum accordingly.
Partner with Operations, Quality Assurance, Workforce Management, Compliance, SMEs, and Training Leaders to align learning solutions with business needs.
Develop measurable learning solutions that translate complex business processes and compliance standards into effective training content.

Basic Qualifications

Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
3-5+ years of instructional design experience.
2+ years of experience in contact center, customer service, BPO, or operations environments.
Experience with curriculum design using ADDIE or similar methodologies.
Strong digital and instructor-led development skills.
Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Other Qualifications

Experience in regulated industries such as Financial Services, Insurance, or Healthcare, with FINRA/HIPAA/AML exposure.
ATD / CPTD / CPTM or other instructional design certification.
Experience with LMS and authoring platforms.
Experience with global delivery models, QA, and Workforce Management.
Experience with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
Proficiency with productivity tools such as Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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More about this job

Skills

Create solutions to problems
Insurance market
Underwriting
Quality assurance
Regulatory compliance
Customer experience
Adult education
Business processes
LMS
Customer service
Anti-money laundering
Articulate Storyline
Adobe Captivate
Salesforce
Zendesk
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power BI
Microsoft Power Automate

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