Job Summary
Supports technical computer and network systems support work at the intermediate level. Installs, configures, and maintains computer workstations, software, hardware and related equipment in a local and/or wide area network environment. Performs intermediate level local and remote troubleshooting and problem resolution. Performs intermediate level network administration duties.
Essential Functions
- Responds to trouble calls on the Help Desk; initiates trouble tickets; and troubleshoots and resolves basic and intermediate level problems related to technology hardware, software, and connectivity both remotely and onsite. Refers more complicated problems to higher-level technical staff.
- Installs, configures, and relocates technology equipment, peripherals, software, and networking components in a local and/or wide area network environment.
- Provides intermediate level assistance and consultation on system usage including word processing, spreadsheets, e-mail, data and file transfers, databases, and other district approved software and systems in accordance with existing hardware and software standards.
- Operates Computer Help Desk and remote control software.
- Installs, configures, operates, maintains, and troubleshoots computer systems, workstations, networks, and associated equipment.
- Configures and implements approved subsystems, products, and databases
- Implements routine preventive maintenance procedures per DCPS policies and procedures
- Coordinates warranty work for assigned areas.
- Performs other duties as assigned.
Probation: Six (6) months
Qualifications
Open Requirements:
two (2) year combination of education, training and experience installing, configuring, and maintaining Windows and/or Unix/Linux microcomputer systems, which includes the operation of microcomputers using word processing, spreadsheet applications, database, and network software.
Education may be substituted for experience for coursework, major, or degree; in Computer Science, Data Processing, Management Information Systems, or a related field; as follows: twelve (12) semester hours of course work for one (1) year of experience; an Associate’s degree for two (2) years. Certification in A+ and/or Network + may substitute for one (1) year of experience.
Promotional Requirements: All permanent employees of the unit who have worked for one (1) year in the class of Technology Services Technician 1 may be automatically promoted into this classification based upon the recommendation of the department head. All permanent employees who have worked as a TST Trainee or Technology Services Technician 1 who have reached the required 2 years of experience or equivalent through experience, education, and/or certifications may also be automatically promoted into this classification based upon the recommendation of the department head.
Licensing: A valid Florida driver’s license is required prior to appointment and must be maintained during employment in this class.
Knowledge, Skills, and Abilities
- Intermediate knowledge of computer systems, servers, and workstation installations, including operation and preventive maintenance
- Intermediate knowledge of basic network administration and troubleshooting
- Intermediate knowledge of microcomputer software including word processing, spreadsheet applications, data base, network software and data communications
- Intermediate knowledge of computer hardware, software and data communications functionality and capability
- Intermediate knowledge of computer analysis and design principles
- Intermediate knowledge of effective precautionary procedures for protecting and maintaining electronic data security
- Intermediate knowledge of computer associated equipment such as printers, scanners, and digital cameras
- Strong oral, written, and interpersonal communication skills
- Strong customer service skills
- Ability to read, understand and apply knowledge acquired from computer manuals, software instructions, and by accessing technical support
- Ability to determine and meet user computer system and workstation needs
- Ability to operate Computer Help Desk and remote control software
- Ability to prepare and maintain documentation
- Ability to prepare instructions and reference materials
- Ability to establish and maintain effective working relationships with others
- Ability to assist and provide basic instruction to users in both one-on-one and small group settings
- Ability to perform duties in accordance with district standards and policies