Jobs in the United States

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Added 5 mins ago
Senior Manager, Social Media
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…initiatives, analyzing performance, and supporting content development and channel operations when…
Added 6 mins ago
Director, HR Business Partners
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Build strong partnerships across Sales, Marketing, Service, Finance, Legal, and the broader Human Resources organization.
Added 12 mins ago
Production Supervisor
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Added 17 mins ago
Director Business Performance Finance Operations
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The Director, Business Performance is a senior Finance Operations leader reporting to the SVP Finance Operations. The role leads the enterprise Business Performance capability across…
Added 21 mins ago
Sr. Project Manager
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Added 21 mins ago
S
Food Operations Manager 1
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- $56,270 to $72,820 USD / year
As the Ops Manager of the Lounge, you will have responsibility for daily operations and service staff including food and beverage operations managers, supervisors, bartenders and appearance.
Added 21 mins ago
Field Sales Manager
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Added 22 mins ago
Economic Development Department - Airports Lease Administration - Program Manager - 1109 (UNC)
City of San Diego
San Diego, CA
The Economic Development Department’s Airports Division is hiring a Program Manager to lead the Airports Lease Administration Team at the City’s two general aviation airports:…
Added 23 mins ago
Assistant Store Manager/Rancocas (Westampton)
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Added 28 mins ago
Rural Health Transformation Program Operations Manager
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Opportunity Awaits, Apply Today! – Rural Health Transformation Program Operations Manager
Added 28 mins ago
ZT
Development Coordinator
Zach Theater
United States
- $19 to $21 USD / hour
The Development Coordinator supports the day-to-day operations of the Development Department and serves as a key point of coordination for development operations, donor relations, database…
Added 29 mins ago
Assistant Manager II
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Added 29 mins ago
Assistant Manager II
Family Dollar
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 30 mins ago
Assistant Manager II
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 30 mins ago
Assistant Manager I
Family Dollar
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 30 mins ago
Assistant Manager II
Family Dollar
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
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Added 30 mins ago
Assistant Manager II
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Assistant Store Manager
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 33 mins ago
Shared Services Manager
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MBC is seeking a Shared Services Manager to build and lead a centralized Finance Shared Services organization supporting our growing, multi-location manufacturing business. This role will…
Added 36 mins ago
Manager - Cardiopulmonary Exercise Testing
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Added 40 mins ago
Background Investigator
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…pipeline in our history. With that growth, Global Security Operations (GSO) has the critical responsibility of protecting our people, intellectual property, reputation, products, and…
Added 40 mins ago
Background Investigator
Applied Materials, Inc
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…pipeline in our history. With that growth, Global Security Operations (GSO) has the critical responsibility of protecting our people, intellectual property, reputation, products, and…
Added 40 mins ago
Sr Talent Acquisition Manager
American Dream
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The Senior Talent Acquisition Manager leverages data analytics, automation, artificial intelligence (AI), and modern recruitment technologies to improve hiring efficiency, enhance the…
Added 41 mins ago
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Cross Connection Specialist
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Tulare, CA
- $35.46 to $43.1 USD / hour
…and reviewing the work of assigned staff involved in water operations. This class is further distinguished from the Water Utility Manager in that the latter has management responsibility…

Dunn Group

Inside Sales Centre (ISC) Supervisor

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Inside Sales Centre (ISC) Supervisor

Location: Remote (Alaska) Compensation: $60,000 Base Salary | $100,000 OTE | Up to $120,000 Potential Earnings

Who Does Well Here

You enjoy helping people succeed.

You're passionate about developing others, improving performance, and creating a positive team culture. You understand that achieving results starts with strong coaching, accountability, and employee engagement.

You know how to balance business objectives with employee development and are comfortable having performance conversations, recognizing success, and helping team members overcome challenges.

If you're a people-focused leader who enjoys motivating others and driving results, this could be a great fit.

About the Role

As an ISC Supervisor, you will lead and support a team of Inside Sales Consultants responsible for booking qualified appointments for Renewal by Andersen Design Consultants throughout British Columbia and Alaska.

This role combines leadership, coaching, and operational oversight. You will be responsible for supporting employee growth, maintaining a high-performance culture, and helping the team achieve appointment-setting and customer experience goals.

What You'll Do

Lead, coach, and develop a team of Inside Sales Consultants.
Conduct regular one-on-one coaching sessions focused on performance and professional growth.
Monitor call quality and provide constructive feedback to improve results.
Support employee engagement, development, and retention.
Conduct performance reviews and assist with performance management conversations.
Foster a positive, accountable, and high-performing team environment.
Monitor daily call Centre operations and support departmental objectives.
Serve as Manager on Duty (MOD) on a rotating basis.
Ensure schedule adherence, staffing coverage, and operational efficiency.
Assist with inbound and outbound call activity during high-volume periods when required.
Evaluate calls using established quality standards and scorecards.
Track team performance metrics and identify opportunities for improvement.
Participate in recruiting, interviewing, onboarding, and training new team members.
Partner with internal stakeholders to support business initiatives and continuous improvement efforts.
Support organizational changes and communicate updates effectively to the team.

What You Bring

Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment.
Demonstrated experience coaching, mentoring, and developing employees.
Strong communication and interpersonal skills.
Ability to motivate teams and drive accountability.
Experience working in a fast-paced, metric-driven environment.
Strong problem-solving, organizational, and decision-making skills.
Ability to manage multiple priorities effectively.
Comfortable working with CRM systems, reporting tools, and Microsoft Office applications.
Experience leading remote or hybrid teams is considered an asset.

Schedule

This is primarily a remote position supporting operations across Alaska.

Most of your time will be spent in your home office. Working away from the office or outside of normal business hours may occasionally be required to attend ISC training, meetings, events, and related responsibilities.

Operating hours are:

Monday to Friday: 8:00 AM - 8:00 PM PST
Saturday & Sunday: 9:00 AM - 5:30 PM PST

Schedules are assigned based on business requirements and leadership coverage needs.

What We Offer

Monthly performance bonus opportunity
Standard Health Benefits
401(k)
Paid time off
One-on-one onboarding, continued training, and leadership support
A growing organization where individual effort has a visible impact

About ProConnect

ProConnect is the Inside Sales Centre supporting Renewal by Andersen operations throughout British Columbia and Alaska. Our team is dedicated to creating exceptional customer experiences while connecting homeowners with trusted Design Consultants.

If you're passionate about coaching, leadership, and helping others succeed, we'd love to hear from you.

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More about this job

Skills

Sales
Leadership
Coaching
Customer experience
Give constructive feedback
Performance management
Call-centre technologies
Recruitment
Onboarding
Process improvement
Customer service
Communication skills
Interpersonal skills
Problem solving
Decision making
Microsoft Office

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