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Dunkin

Shift Leader

Boston, MA, United States

$17 to $21 USD / hour

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Job details

Pay: $17 to $21 USD / hour
Posting language: English
Posted: Nov 11, 2026

Original job description

Position: Shift Leader Area: Retail Watermark Donut Co., LLC is currently hiring Shift Leaders to join our Boston network! Whether you’re squeezing in shifts between classes or school drop-offs, Dunkin’ has your back. It’s the perfect place to earn money, gain experience, and have fun doing it. We’re all about good vibes, great coffee, and flexible hours that work around your life. Job Type: Part-Time-Full-Time / Flexible Hours Pay: $17.00-$21.00/HR + perks As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin’. Provide quality customer service in a friendly and efficient manner. Assists the Store Manager in the daily operations of the store. Qualifications & Skills · High School degree or equivalent, plus one to three years of fast food service experience. · Ability to speak, read and write English. · Good oral and written communication, interpersonal and leadership skills. · Ability to perform basic math necessary to function within store. · Availability to work flexible schedules including nights and weekends and various store locations within the market area. · Food Handler (Allergen/Serve Safe Certified)* Company training is provided · Previous experience in food service, hospitality or retail (leadership experience is a plus!) · A positive attitude and strong communication skills · Ability to multitask and stay cool under pressure · Willingness to work flexible hours, including early mornings, weekends, and holidays · A team-first mindset and a passion for great coffee and customer service

Duties & Responsibilities (included but not limited to) As a Shift Leader, you’ll be the go-to person during your shift, helping to: · Positive daily routine contact with customers and other store employees. · Respond to customer requests to purchase beverages and baked goods in an efficient and friendly manner. · Handle cash in accordance with company policy, including daily cash reports, bank deposits and other related functions as instructed by the store manager. · Maintain and enforce housekeeping, safety and sanitation standards in accordance with company and corporate standards. · Oversee and/or perform the restock of supplies and products. · Participate in company and corporate training programs and assist in the training of other store employees. · Lead by example on techniques of suggestive sell and upsell. · Participate in special projects as needed. · Lead by example and support your team in delivering top-notch guest service · Keep operations running smoothly - prepping food, managing inventory, or handling cash · Train and coach crew members to be their best · Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards · Step in for the manager when needed, help make key decisions

Physical Demands and Working Conditions

Work is performed primarily in a fast-paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise, heat, odors, and wet or slippery surfaces. While performing the duties of this position, the employee is regularly required to:

Stand and walk for extended periods, often the majority of the work shift.
Use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies.
Frequently stoop, bend, crouch, climb short ladders or stools, and reach above shoulder level.
Occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
Communicate clearly and effectively with customers and team members in English.
Maintain visual acuity and manual dexterity to operate POS systems, kitchen tools, and equipment safely.
Tolerate moderate noise levels and exposure to hot equipment, ovens, coffee machines, and other heated surfaces that may pose burn or cut risks.
Work in varying temperature environments, including warm kitchens and refrigerated areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Benefits:

Flexible Schedule – Full-Time and Part-Time available, no late nights!
Competitive Pay- Starting at $17, Paid Weekly!
Free Shift Meals*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Education Discounts through Southern New Hampshire University
Medical *
Cash Referral Program

Equal Employment Opportunity (EEO) Statement Watermark Donut Company is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description does not constitute a contract of employment. Employment with Watermark Donut Company is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.

Ready to Join? Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here. If you’re looking for a job that’s fun, flexible, and full of opportunity, Dunkin’ is the place to be. Apply now and let’s make mornings better - together You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. .

Watermark Donut Company, LLC runs a high-volume portfolio of 25 Dunkin’ locations strategically clustered throughout Downtown Boston, the Seaport, Cambridge, Charlestown, and major medical hubs, including MGH, Tufts, Longwood Medical, and Boston Medical Center. Established in 1990, Watermark is a fast-paced, team-driven organization focused on delivering consistent, high-quality products and exceptional service. The company continues to pursue innovative, tech-forward approaches to strengthen operations, expand business opportunities, and support continued growth.

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More about this job

Skills

Coaching
Food service operations
Write English
Communication skills
Leadership
Food Handler Certificate
Multitask
Customer service
Communicate with customers
Housekeeping
Sanitation
Food safety
Clean equipment
Point of sale

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Work requirements

Jobs in the United States