Jobs in the United States

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Added 1 min ago
Assistant Branch Manager
Haverty Furniture Companies, Inc
Jacksonville, FL
Enjoyment of details and operational excellence
Added 4 mins ago
Shift Leader
Dukin
Mesa, AZ
Being Passionate About Operational Excellence
Added 6 mins ago
Branch Director - Home Health
Adoration Health
SAVANNAH, GA
Play a key role in shaping branch performance, driving quality outcomes, and ensuring operational excellence
Added 8 mins ago
Operations Manager
Sharps Medical Waste Services
Nesquehoning, PA
As an Operations Manager, you will be responsible for overseeing all transportation and facility operations to ensure safe, compliant, and efficient processing of regulated medical waste.…
Added 11 mins ago
Branch Manager I
Smithfield, NC
You will be the face of Woodforest, responsible for delivering exceptional service, relationship growth, and ensuring operational excellence, all while embodying our core values: Ownership,…
Added 11 mins ago
Branch Manager I
Zebulon, NC
You will be the face of Woodforest, responsible for delivering exceptional service, relationship growth, and ensuring operational excellence, all while embodying our core values: Ownership,…
Added 13 mins ago
Shift Leader
Baskin Robbins
Mesa, AZ
Being Passionate About Operational Excellence
Added 14 mins ago
General Manager
Courtyard - Wichita Falls
Wichita Falls, TX
The Courtyard Marriott Wichita Falls is looking for a General Manager that drives operational excellence, maximizes profitability, and delivers exceptional guest experiences. Responsible…
Added 17 mins ago
Center Store Manager - Higginsville, MO
Casey's
Higginsville, MO
As a Center Store Manager, you’ll be a hands-on leader responsible for driving operational excellence and team engagement within the center store. Working closely with the Store Manager,…
Added 22 mins ago
AA
Engineering Manager, Mobile
Alaska Airlines
WA-SeaTac
- $149,600 to $224,400 USD / year
The Manager Software engineering role is responsible for executing the digital services strategy for Alaska Airlines and Hawaiian Airlines. As a people leader, this role leads and…
Added 22 mins ago
ST
Assistant Retail Manager Full Time
Sun Tan City - Chaffin/Bruner Group
Dickson, TN
- $13 to $18 USD / hour
- Full-time
…performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning…
Added 29 mins ago
Recruitment Operations Manager (Tech & Philanthropy)
EQL Tech
Remote, United States
Bonus: exposure to frontier tech, science or philanthropy; fluency with AI & tech platforms; genuine data fluency; a track record at an organisation known for operational excellence.
Added 29 mins ago
Recruitment Operations Manager (Tech & Philanthropy)
EQL Tech
Remote, United States
Bonus: exposure to frontier tech, science or philanthropy; fluency with AI & tech platforms; genuine data fluency; a track record at an organisation known for operational excellence.
Added 29 mins ago
AT
T-Mobile Retail Store Manager HARRISONBURG | Virginia Ave Spanish Preferred
Arch Telecom
Harrisonburg, VA
- $60,000 to $100,000 USD / year
Arch Telecom’s Retail Store Manager (RSM) work as the leader of a Retail Team to bring the T-Mobile brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s…
Added 29 mins ago
AT
T-Mobile Retail Store Manager ALEXANDRIA | Rose Hill Dr Spanish Preferred
Arch Telecom
ALEXANDRIA, VA
- $60,000 to $100,000 USD / year
Arch Telecom’s Retail Store Manager (RSM) work as the leader of a Retail Team to bring the T-Mobile brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s…
Added 38 mins ago
Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc.
Arlington, VA · Herndon, VA
…to senior leadership. Your program management expertise and operational excellence will influence teams’ decisions and drive secure and scalable solutions. You should be passionate about…
Added 41 mins ago
OO
Cloud Solutions Engineer
Office of the Director of National Intelligence
McLean, VA
- $143,913 to $187,093 USD / year
…independent oversight that demands accountability and drives excellence. IC OIG has four offices: Legal Counsel, Audits & Inspections, Investigations & Intake, and Strategy &…
Added 42 mins ago
ST
Assistant Retail Manager Full Time
Sun Tan City - Chaffin/Bruner Group
Dickson, TN
- $13 to $18 USD / hour
- Full-time
…performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning…
Added 46 mins ago
Maintenance Manager
Saft America, Inc.
Valdese, NC
We are seeking a skilled Maintenance Manager to join our team in the battery manufacturing industry. As the maintenance manager, you will be responsible for leading, organizing, and…
Added 48 mins ago
Shift Leader
Dunkin
Mesa, AZ
Being Passionate About Operational Excellence
Added 48 mins ago
Shift Leader
Dunkin
Mesa, AZ
Being Passionate About Operational Excellence
Added 56 mins ago
Geospatial Area Business Class Leader
HDR
Pittsburgh, PA · Philadelphia, PA · Mechanicsburg, PA · Plymouth Meeting, PA
- Serve as a senior technical advisor, promoting technical excellence, quality standards, innovation, and effective application of geospatial technologies.
Added 58 mins ago
A
Part Sales Manager – Full Time
AutoZone
Decatur, GA
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 58 mins ago
A
Part Sales Manager – Part Time
AutoZone
Decatur, GA
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 58 mins ago
CN
Recreation Facility Supervisor
Commander, Navy Installations Command
Annapolis, MD · Naval Academy, MD
- $22 to $26 USD / hour
Monitor the environment at the facility for unsafe conditions, and report such conditions to the Assistant Operations & Front Desk Manager as needed.

Dunkin

Shift Leader

Mesa, AZ, United States

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Job details

Posting language: English

Original job description

Shift Leader:

QUALITY BRAND GROUP:

If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin’. Quality Brand Group is a multi-store franchisee with a number of Dunkin’ locations in Arizona, Colorado, Florida, Nevada and Texas. At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals that want to be part of a successful, energized team.

SHIFT LEADER Job Profile:

Summary Shift Leaders are responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience. Shift Leaders are responsible for providing leadership, direction and coaching to Crew Members throughout their shift. Shift Leaders assign crew positions, set shift expectations, motivate team members and, provide timely feedback to correct deficiencies or reward success.

Responsibilities include but are not limited to:

Managing A Positive Team Environment

Arrive in a timely manner to prepare for your scheduled shift.
Demonstrate respect and dignity in dealing with others including team members and guests.
Follow the communication guideline established in your store.
Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
Support training of Crew Members as directed by General Manager or Assistant Manager.
Communicate goals and hold team members accountable for performance during shift.
Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
Comply with all restaurant, Brand, and franchisee policies.
Respond positively to coaching and feedback, and show passion for learning.
Hold yourself accountable for your designated responsibilities on your shift.
Dedicate yourself to learning and being capable of executing multiple tasks.

Being Passionate About Operational Excellence

Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant.
Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency.
Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training.
Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws.
Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.
Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

MINIMUM QUALIFICATIONS INCLUDE:

Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience preferred
Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
Passion for Results – set compelling targets and deliver on commitments.
Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

NOTE: Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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