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Added 1 min ago
G
Project Manager - Earthwork
GPAC
Reynoldsburg, OH
- $90,000 to $150,000 USD / year
We are seeking an experienced Project Manager in the Columbus area to oversee large-scale earthwork and site development projects. The ideal candidate will bring a strong background in…
Added 2 mins ago
Assistant Manager II
Dollar Tree
Dearborn, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree
Davison, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree
Allen Park, MI
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager I
Family Dollar
Birmingham, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager II
Family Dollar
Las Cruces, NM
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 9 mins ago
Deli Manager
Albertsons Companies
HAMILTON, MT · Hamilton, MT
Strong organization, time management, and problem‑solving abilities
Added 11 mins ago
1D
Office Manager And Dispatcher
1-Tom-Plumber Danbury
Danbury, CT
- $38,000 to $55,000 USD / year
The Office Manager will be responsible for employee files, staffing, A/R, A/P, payroll, compliance, and the financial needs of the company while ensuring that the company is on track to…
Added 13 mins ago
Front Desk Agent
DRIFTWOOD HOSPITALITY MANAGEMENT
Stuart, FL
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and…
Added 15 mins ago
FS
Assistant Manager
Factory Stores H.F.D. No. 55, Inc.
Austin, TX
- $17.75 to $22.3 USD / hour
As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll…
Added 15 mins ago
Director, Client Operations
MTM Transit
Middleton, WI
…Health as Director, Operations) will play a key role in the management, training, and development of staff as well as coordinating with the Wisconsin General Manager on short and long-term…
Added 15 mins ago
HL
Key Carrier Coordinator
Homegoods LLC
Jacksonville, FL
- $17 to $17.5 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 16 mins ago
E
Project Manager (Commercial Construction)
ezHIRE
Deerfield Beach, FL
- $110,000 to $130,000 USD / year
Reporting to the VP of Project Management, the Project Manager will lead multiple national projects, ensuring strong coordination among leadership, internal teams, subcontractors, and…
Added 22 mins ago
General Manager
C5 Chicken LLC - Layne's Chicken Fingers
Lubbock, TX
Join Layne’s Chicken Fingers, a Texas favorite since 1994! We’re expanding quickly and seeking an experienced General Manager to lead one of our locations.
Added 28 mins ago
Shift Leader
Dunkin
Goodyear, AZ
Shift Leaders are responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. They oversee the preparation of…
Added 29 mins ago
Emergency Services Manager, Protective Services Operations, Emergency Services Unit, Protective Services
Amazon
Virtual Location - Virginia, VA
We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon.…
Added 29 mins ago
Supervisory Equal Employment Manager
Defense Health Agency
Falls Church, VA
…(E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund…
Added 29 mins ago
Assistant Club Manager
BJs Wholesale Club
Fredericksburg, VA
Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance,…
Added 30 mins ago
Operations Manager – Real Estate and Facilities
CACI International
Chantilly, VA
Skills: Budgeting, project management, procurement. Team leader, strategic problem solver, comfortable making decisions on both short term and longer term strategic projects.
Added 30 mins ago
STINGRAI Vessel Acquisition & Modernization Program Manager - 31065
Huntington Ingalls Industries
McLean, VA
Strong leadership, communication, stakeholder management, and problem-solving skills.
Added 30 mins ago
Manager, Public Affairs
PLUS Communications
Arlington, VA
PLUS Communications is looking for a Public Affairs, Manager to play a key role developing and executing communications plans – including message and content development. The role functions…
Added 30 mins ago
Patient Care Coordinator
Kaiser Permanente
Arlington, VA
The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital…
Added 30 mins ago
Regional Clinical Sales Specialist, Trauma – (Northern Virginia) - Johnson & Johnson MedTech - Orthopaedics
J&J Family of Companies
Richmond, VA
…operating rooms - such as independent coverage of surgical cases, management of billing/purchase orders, logistics, and asset management. Works under close supervision by management and in…
Added 30 mins ago
Supervisor-Electric Distribution Planning
Dominion Energy
RICHMOND, VA
Proven decision making and complex problem solving skills.
Added 30 mins ago
Business Manager - Small Business Recoveries Strategy
Capital One
McLean, VA · Richmond, VA
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative…

Dunkin

Shift Leader

Goodyear, AZ, United States

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Job details

Posting language: English
Posted: Nov 7, 2026

Original job description

Shift Leader:

QUALITY BRAND GROUP:

If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin’. Quality Brand Group is a multi-store franchisee with a number of Dunkin’ locations in Arizona, Colorado, Florida, Nevada and Texas. At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals that want to be part of a successful, energized team.

SHIFT LEADER Job Profile:

Summary Shift Leaders are responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience. Shift Leaders are responsible for providing leadership, direction and coaching to Crew Members throughout their shift. Shift Leaders assign crew positions, set shift expectations, motivate team members and, provide timely feedback to correct deficiencies or reward success.

Responsibilities include but are not limited to:

Managing A Positive Team Environment

Arrive in a timely manner to prepare for your scheduled shift.
Demonstrate respect and dignity in dealing with others including team members and guests.
Follow the communication guideline established in your store.
Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
Support training of Crew Members as directed by General Manager or Assistant Manager.
Communicate goals and hold team members accountable for performance during shift.
Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
Comply with all restaurant, Brand, and franchisee policies.
Respond positively to coaching and feedback, and show passion for learning.
Hold yourself accountable for your designated responsibilities on your shift.
Dedicate yourself to learning and being capable of executing multiple tasks.

Being Passionate About Operational Excellence

Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant.
Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency.
Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training.
Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws.
Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.
Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

MINIMUM QUALIFICATIONS INCLUDE:

Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience preferred
Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
Passion for Results – set compelling targets and deliver on commitments.
Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

NOTE: Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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More about this job

Skills

Leadership
Coaching
Train crew members
Food safety
Sanitation
Regulatory compliance
Stocking
Cleaning
Understand written English
Problem solving
Decision making

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