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Added 2 mins ago
Assistant Store Manager - Famous Footwear
Famous Footwear
GOODYEAR, AZ
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 4 mins ago
Shift Supervisor
Tim Hortons
Columbus, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 4 mins ago
Shift Supervisor
Tim Hortons
Columbus, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 4 mins ago
Shift Supervisor
Tim Hortons
Columbus, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 4 mins ago
Shift Supervisor
Tim Hortons
Columbus, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 4 mins ago
Shift Supervisor
Tim Hortons
Westerville, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 4 mins ago
Shift Supervisor
Tim Hortons
Columbus, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 4 mins ago
Shift Supervisor
Tim Hortons
Columbus, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 4 mins ago
Shift Supervisor
Tim Hortons
Columbus, OH
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Added 6 mins ago
Procurement Assistant Manager, Labor, Security, and Facilities
Maersk Logistics & Services USA Inc.
NC
The Procurement Assistant Manager, Labor, Security, and Facilities is responsible for driving commercial and execution activities across the Source-to-Contract and Demand-to-Delivery…
Added 7 mins ago
TC
Universal Banker
Tompkins Community Bank
Le Roy, NY
- $20.5 to $26.25 USD / hour
Serve as supervisor on duty in the absence of the Assistant Branch Manager and/or Branch Manager.
Added 10 mins ago
G
Assistant Store Manager (The Westchester)
gorjana
White Plains, NY
- $25 to $27 USD / hour
As the Assistant Store Manager, you are responsible for contributing to the store’s performance including talent initiatives, operational execution, visual standards, and customer…
Added 10 mins ago
Assistant Nurse Manager: Operating Room
North Memorial Health Career Portal
Robbinsdale, MN
The Assistant Nurse Manager (ANM) is responsible for supporting the planning, coordination, and oversight of clinical and operational activities within the Operating Room. This role ensures…
Added 10 mins ago
GI
Softlines Processor (63644)
GOODWILL INDUSTRIES OF NORTH LOUISIANA INC
Bossier City, LA
- $10 USD / hour
DGR Store Manager / DGR Store Assistant Manager
Added 10 mins ago
GI
DGR Store Lead (63645)
GOODWILL INDUSTRIES OF NORTH LOUISIANA INC
Shreveport, LA
- $14.5 USD / hour
Serves as the designated Lead on Duty when the Store Manager or Assistant Manager is temporarily unavailable, coordinating routine store operations and making day-to-day decisions within…
Added 11 mins ago
Assistant General Manager
Panera Bread
La Grange Park, IL
As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General…
Added 12 mins ago
VU
Full-Time Sales Supervisor
Visit us on our LinkedIn Page
El Paso, TX
- $14.25 to $16.6 USD / hour
- Full-time
The Sales Supervisor, (known in our stores as a Shift Lead), works with the Store Manager and Assistant Store Manager to exceed customer expectations, build a high-energy store environment,…
Added 12 mins ago
VU
Part-Time Sales Supervisor
Visit us on our LinkedIn Page
Avondale, AZ
- $15.32 to $17.87 USD / hour
- Part-time
The Sales Supervisor, (known in our stores as a Shift Lead), works with the Store Manager and Assistant Store Manager to exceed customer expectations, build a high-energy store environment,…
Added 12 mins ago
FL
Executive Assistant and Office Manager
Figure Lending
NY
- $95,200 to $142,800 USD / year
Figure is seeking an exceptional, highly organized, and proactive Executive Assistant to support our Chief Executive Officer and Chief Financial Officer while overseeing the day-to-day…
Added 13 mins ago
CI
Board Relations Manager/Sr. Board Relations Manager
Cook Inlet Tribal Council Inc.
Anchorage, AK
- $84,600 to $122,100 USD / year
Job Title:Board Relations Manager/Sr. Board Relations Manager
Added 14 mins ago
Assistant Operations Manager
Bunge
Wichita, KS
The Assistant Operations Manager is responsible for providing various support functions for operational activities. This role will assist in the development and maintenance of the facility…
Added 16 mins ago
Yankee Candle - Seasonal 2nd Assistant - Central Valley, NY
United States
Position Title: Yankee Candle – Retail 2nd Assistant Manager
Added 17 mins ago
Assistant Manager
Petco Animal Supplies Stores, Inc.
Hamden, CT
As an Assistant Manager, you play a critical leadership role in bringing this purpose to life. You support the General Manager in running a high-performing Pet Care Center, leading…
Added 17 mins ago
Assistant Manager
Denny's
Tucson, AZ
Reporting to the General Manager, the Assistant Manager is responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their…
Added 17 mins ago
Assistant Manager
Denny's
Globe, AZ
Reporting to the General Manager, the Assistant Manager is responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their…

Dunkin

Shift Leader

Glendale, AZ, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Shift Leader:

QUALITY BRAND GROUP:

If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin’. Quality Brand Group is a multi-store franchisee with a number of Dunkin’ locations in Arizona, Colorado, Florida, Nevada and Texas. At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals that want to be part of a successful, energized team.

SHIFT LEADER Job Profile:

Summary Shift Leaders are responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience. Shift Leaders are responsible for providing leadership, direction and coaching to Crew Members throughout their shift. Shift Leaders assign crew positions, set shift expectations, motivate team members and, provide timely feedback to correct deficiencies or reward success.

Responsibilities include but are not limited to:

Managing A Positive Team Environment

Arrive in a timely manner to prepare for your scheduled shift.
Demonstrate respect and dignity in dealing with others including team members and guests.
Follow the communication guideline established in your store.
Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
Support training of Crew Members as directed by General Manager or Assistant Manager.
Communicate goals and hold team members accountable for performance during shift.
Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
Comply with all restaurant, Brand, and franchisee policies.
Respond positively to coaching and feedback, and show passion for learning.
Hold yourself accountable for your designated responsibilities on your shift.
Dedicate yourself to learning and being capable of executing multiple tasks.

Being Passionate About Operational Excellence

Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant.
Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency.
Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training.
Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws.
Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.
Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

MINIMUM QUALIFICATIONS INCLUDE:

Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience preferred
Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
Passion for Results – set compelling targets and deliver on commitments.
Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

NOTE: Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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