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Added 2 mins ago
Administrative Assistant-MSW-FT Days
Mount Sinai Health Systems
New York, NY
DescriptionBasic level support to the manager or supervisor as related to day to day operations of the office or department. Duties include reception, word processing, entry level…
Added 2 mins ago
MS
Clinical Nurse (FLEX)- Emergency Room - Mount Sinai Hospital - Full-Time Nights; EOW
Mount Sinai Health Systems
New York, NY
- Full-time
Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 2 mins ago
MS
Office Assistant- Multispecialty - Hewlett, NY - Full time Day - Offsite
Mount Sinai Health Systems
Hewlett, NY
- Full-time
DescriptionProvides entry level support to a manager or supervisor as related to the day to day operations of the office or department. Duties include reception, filing, mail service,…
Added 7 mins ago
FS
Assistant Manager
Factory Stores H.F.D. No. 55, Inc.
Leeds, AL
- $17.75 to $22.3 USD / hour
As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll…
Added 12 mins ago
Assistant Nurse Manager - Emergency Department
WellSpan Health
Gettysburg, PA
In the absence of the Nurse Manager (NM), the Assistant Nurse Manager (ANM) assumes roles and responsibilities of the NM or applicable “one up” position.
Added 13 mins ago
Assistant Medical Center Manager
Concentra Network Services
King of Prussia, PA
Assistant Medical Center Manager Location US-PA-King of Prussia Job ID 353674 Pos. Category Medical Center - Leadership Pos. Type Full Time Recruiter : Full Name: First Last Jeffrey Juhas…
Added 13 mins ago
Wrangler - Retail Supervisor
Kontoor Retail Inc.
Lancaster, PA
…store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store…
Added 13 mins ago
Medical Assistant Certified (CMA) - Primary Care - Nexton
Roper St. Francis Healthcare
Summerville, SC
The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards…
Added 13 mins ago
Medical Assistant Certified (CMA) - Point Hope Primary Care
Roper St. Francis Healthcare
Charleston, SC
The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards…
Added 14 mins ago
UO
Assistant Director - Service Hub
University of Pennsylvania
Philadelphia, PA
- $67,155 to $77,000 USD / year
The Assistant Director is responsible for a functional team of Registrar Coordinators embedded within the Service Hub of the SRFS organization. The team provides concierge-level partner…
Added 14 mins ago
MF
Assistant Operations Manager
Mattress Firm, Inc
Carrollton, TX
- $55,000 to $60,000 USD / year
The Assistant Operations Manager contributes to Mattress Firm's success by assisting in the efficient day-to-day operations of multiple functions within their assigned distribution center,…
Added 14 mins ago
Assistant Store Manager
Paper Source
Philadelphia, PA
As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. You…
Added 14 mins ago
UO
Director of Facilities Operations, Planning & Projects
University of Pennsylvania
Philadelphia, PA
- $110,907 to $135,000 USD / year
…to ensure the effective use of facility resources that meet operational, research, and educational needs at the…
Added 14 mins ago
RA
Project Manager Assistant
Ramboll Americas Engineering Solutions, Inc.
Blue Bell, PA
- $86,528 USD / year
The Project Management Assistant supports delivery of EPC projects by establishing and maintaining robust project controls for cost, schedule, forecasting, and reporting. This role partners…
Added 29 mins ago
Assistant Director of Case Management
Central Valley Regional Center
Fresno, CA
Reviews and monitors Program Manager's assessment and delivery of case management services to ensure compliance with agency standards, policies and procedures.
Added 33 mins ago
GM
Assistant Community Manager - The Alden
Greystar Management Services, LLC
Tualatin, OR
- $23 to $25 USD / hour
This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks,…
Added 36 mins ago
Charge Nurse (RN), PCU, FT Nights - Windy Hill Hospital
Kennestone Hospital, Inc.
United States
Communicates with nurse manager and/or assistant nurse manager any needs or concerns pertaining to care delivery or employee performance.
Added 36 mins ago
Assistant Manager I
Family Dollar
Paterson, NJ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 36 mins ago
Assistant Manager I
Family Dollar
Rochester, NY
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 36 mins ago
Assistant Manager II
Family Dollar
Fayetteville, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 36 mins ago
Assistant Manager I
Family Dollar
Mesa, AZ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 36 mins ago
Assistant Manager II
Family Dollar
Blountsville, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 36 mins ago
Assistant Manager II
Family Dollar
Hamilton, MS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 36 mins ago
Assistant Manager I
Family Dollar
San Antonio, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 36 mins ago
Third Key Holder
Family Dollar
Lepanto, AR
…to support store operations, including assisting the Store Manager with daily activities, maintaining accurate inventory levels, supporting deliveries and replenishment, and ensuring…

Dunkin

Shift Leader

Chandler, AZ, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Shift Leader:

QUALITY BRAND GROUP:

If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin’. Quality Brand Group is a multi-store franchisee with a number of Dunkin’ locations in Arizona, Colorado, Florida, Nevada and Texas. At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals that want to be part of a successful, energized team.

SHIFT LEADER Job Profile:

Summary Shift Leaders are responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience. Shift Leaders are responsible for providing leadership, direction and coaching to Crew Members throughout their shift. Shift Leaders assign crew positions, set shift expectations, motivate team members and, provide timely feedback to correct deficiencies or reward success.

Responsibilities include but are not limited to:

Managing A Positive Team Environment

Arrive in a timely manner to prepare for your scheduled shift.
Demonstrate respect and dignity in dealing with others including team members and guests.
Follow the communication guideline established in your store.
Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
Support training of Crew Members as directed by General Manager or Assistant Manager.
Communicate goals and hold team members accountable for performance during shift.
Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
Comply with all restaurant, Brand, and franchisee policies.
Respond positively to coaching and feedback, and show passion for learning.
Hold yourself accountable for your designated responsibilities on your shift.
Dedicate yourself to learning and being capable of executing multiple tasks.

Being Passionate About Operational Excellence

Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant.
Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency.
Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training.
Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws.
Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.
Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

MINIMUM QUALIFICATIONS INCLUDE:

Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience preferred
Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
Passion for Results – set compelling targets and deliver on commitments.
Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

NOTE: Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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