Shift Leader

DUNKIN’ / QUALITY BRAND GROUP

GOOD COFFEE. GREAT PEOPLE. EVEN BETTER OPPORTUNITIES.

SHIFT LEADER | JOIN OUR TEAM

Love bringing people together and making someone’s day? Let’s put that energy to work! At Quality Brand Group, our Shift Leaders are among our greatest assets. You’ll rally your team, welcome our guests, and help make every shift a success, with teammates who cheer you on.

Grow with a team that believes in you

Your next chapter could be General Manager! We take your development seriously, with paid training, hands-on coaching, and opportunities to practice your leadership skills. Bring your ambition and willingness to learn, we’ll bring the support to help you take your next step.

Join a team that R.A.I.S.E’s the bar

R.A.I.S.E. stands for Recognizing Amazing Individual Service Experience. These five principles guide how we serve our guests and support one another:

• Remarkable Hospitality: Make every guest feel welcome, valued, and appreciated.
• Awesome Accountability: Take ownership of your work and follow through on your commitments.
• Incredible Integrity: Do the right thing, even when no one is watching.
• Spirited Positivity: Bring enthusiasm, encouragement, and a team-first attitude to every shift.
• Exceptional Results: Work together to deliver quality, service, and experiences we can be proud of.

We embody these principles every day and are looking for teammates who will, too!

How you will make every shift shine

• Set the tone. Bring positive energy, rally your team, and make guests feel welcome.
• Keep things moving. Help with food preparation, inventory, and accurate cash handling.
• Coach and celebrate. Teach Crew Members, cheer on their progress, and recognize a job well done.
• Take pride in your restaurant. Keep it clean, safe, and welcoming while meeting food safety, brand, and network standards.
• Be someone your team can count on. Support your manager and make sound decisions during your shift.

Good things come with the team

• Competitive hourly pay plus tips and flexible scheduling.
• Paid training, leadership coaching, and opportunities to grow into management.
• Discounted SNHU tuition for you and your family.
• Employee discounts on your Dunkin’ favorites.
• Recognition, rewards, and teammates who celebrate your success.

Sound like you

• You have food service or retail experience; QSR and leadership experience is a plus!
• You’re dependable, communicate well, and love helping your teammates succeed.
• You can juggle a busy shift, stay calm, and keep great guest service front and center.
• You’re available for flexible hours, including early mornings, weekends, and holidays.

Ready to lead in a FUN, FAST-PACED, ENERGETIC environment? Apply today!

Why QBG? Because Great People Make Great Teams!

At Quality Brand Group (QBG), we're more than just a restaurant company - we're a team that believes in people, possibilities, and growth! As a growing franchise organization operating Dunkin' and Buffalo Wild Wings GO restaurants, we're passionate about creating a fun, energetic, and supportive workplace where everyone can thrive.

Our culture is built on RAISE - Recognizing Amazing Individual Service Experiences! We celebrate teamwork, accountability, positivity, and exceptional results.

Why join QBG?

• Fun, fast-paced, team-oriented environment
• Career growth and opportunities for advancement
• Supportive leadership that recognizes your contributions
• Competitive pay and benefits for eligible team members
• A culture where your voice, ideas, and success matter

Whether you're starting your first job or building a career, QBG is a place to learn, grow, and make an impact.

NOTE: Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.