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Learning Manager
Feralloy Corporation
Chicago, IL
- $75,000 USD / year
The Learning Manager will ensure employees receive engaging, practical, and effective learning experiences that support operational excellence and organizational growth. Working closely…
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LA
Cash Management Services Supervisor
Loomis Armored US, LLC
Londonderry, NH
- $50,000 to $58,000 USD / year
This position is responsible for supervising daily CMS operations which may include deposit verification, change order preparation, currency/coin inventory management and balance and audit…
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Manager - Radiology
Ozarks Healthcare
West Plains, MO
The Imaging Manager is responsible for day-to-day operational oversight, including staff leadership and development, human resource management, operational budgeting, equipment and…
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Mammography Technologist
Ozarks Healthcare
West Plains, MO
Under the general direction of the Imaging Manager, the Lead Mammography Technologist is responsible for performing mammography examinations utilizing specialized diagnostic imaging…
Added 1 min ago
AC
Plumbing Service Manager
Air Comfort Solutions OKC
Moore, OK
- $140,000 USD / year
Overview:The Plumbing Service Manager is primarily responsible for overseeing and managing field operations to increase business growth and improve service excellence. The Plumbing Service…
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Vendor Manager, Repair Operations
Ciena Corporation
United States
Ciena is seeking a Vendor Manager, Repair Operations to lead the performance and strategic management of key third-party repair and service partners supporting service operations. The role…
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Retail Support Associate
United Pacific
O'Fallon, MO
The Retail Support Associate (RSA) at United Pacific assists in the daily operations of the store, ensuring a safe customer-focused, and clean environment. Duties include cleaning,…
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Temp Assistant Store Manager- The Cosmetics Company Store- Texas City, Tx
ELC Beauty LLC
Texas City, TX
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 1 min ago
Channel Manager | Enterprise Accounts
ADP
United States
The Channel Manager works with the Director, Sr. Director, VP of Alliances and DVP to implement and execute
Added 1 min ago
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Service Account Manager Associate
UnitedHealth Group
Draper, UT
- $20 to $36 USD / hour
As a Service Account Manager Associate the duties include those being responsible for providing process and operational support to the functions within Business Operations Family. This…
Added 1 min ago
AF
Personal Training Club Manager
Anytime Fitness - 506039
Greenwood, IN
- $35,000 to $60,000 USD / year
Brand promoters – When you love your gym, others will too. The club manager establishes relationships with businesses and influencers in the community to promote the brand through B2B…
Added 1 min ago
HK
Compliance & Enrollment Operations Manager
HEALTHY KIDS PROGRAMS
Danbury, CT
- $55,000 to $65,000 USD / year
We're looking for a hands on, solutions oriented professional to help manage and improve our regulatory compliance, child registration, and subsidy operations.
Added 1 min ago
HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
Danbury, CT
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added 1 min ago
Workforce Planning & Budget Manager
Stellantis
Auburn Hills, MI
Workforce Planning and Budget Manager responsibilities include:
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Human Resources Business Partner
Ideal Tridon
Auburn Hills, MI
Support leadership development and reinforce consistent manager accountability for employee growth and engagement.
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Assistant Manager
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Wisconsin Dells, WI
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Assistant Manager
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Assistant Manager I
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Corporate Pilot - G280 Captain
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Assistant Manager I
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Assistant Manager II
Dollar Tree Stores INC
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Assistant Manager II
Dollar Tree Stores INC
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Assistant Ops Manager
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Assistant Manager I
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Added 2 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree Stores INC
Memphis, TN
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

Dun & Bradstreet

Client Learning & Adoption Program Manager (R-20135)

Florham Park, NJ, United States

$109,700 to $184,300 USD / year

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Job details

Pay: $109,700 to $184,300 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Client Learning & Adoption Program Manager establishes and manages the governance framework, operating model, and cross-functional programs that support customer learning, adoption, engagement, and enablement across Dun & Bradstreet.

The role serves as the primary liaison between Client Learning & Adoption and key stakeholders, including Customer Success, Product, Product Marketing, Sales, Onboarding, Customer Service, Professional Services, Change Management & Communications, and Operations. It drives alignment across teams, manages intake and prioritization processes, coordinates strategic initiatives, and ensures customer-facing programs are executed consistently and effectively.

This role focuses on governance, operational excellence, stakeholder management, process ownership, and program execution. It ensures the teams responsible for those functions operate within a well-defined governance framework and remain aligned to business priorities and customer outcomes. Essential Key Responsibilities

• Establish and maintain the governance framework for the Client Learning & Adoption function.

• Develop and manage operating procedures, workflows, service definitions, and standards that enable scalable delivery of learning, adoption, communications, and engagement initiatives.

• Serve as the primary liaison between Client Learning & Adoption and cross-functional business partners, ensuring alignment of priorities, timelines, resources, responsibilities, and expected outcomes.

• Lead intake, prioritization, and planning processes for learning requests, content requests, customer communications, engagement initiatives, and custom asset development.

• Facilitate governance forums, stakeholder reviews, and operational planning sessions to drive alignment and informed decision-making.

• Define and maintain RACI frameworks, ownership models, escalation processes, and service-level expectations across customer-facing initiatives.

• Manage strategic projects and programs supporting customer learning, adoption, certifications, engagement, community initiatives, portal launches, and other business priorities.

• Coordinate lifecycle handoffs between Onboarding, Customer Success, Support, and other customer-facing organizations to ensure a consistent customer experience.

• Partner with team members responsible for training delivery, curriculum development, LMS administration, and customer-portal administration to support successful program execution.

• Collaborate with Customer Success leaders to identify adoption opportunities, process improvements, and customer-engagement initiatives that improve customer outcomes.

• Develop and manage change-management plans supporting new customer-facing programs, processes, technologies, and initiatives.

• Establish operational performance metrics and reporting frameworks to measure program health, process effectiveness, stakeholder satisfaction, governance compliance, and execution outcomes.

• Use operational insights, customer feedback, and business-performance data to drive continuous improvement.

• Support the development and execution of customer-engagement programs, customer communications, survey initiatives, knowledge-management processes, and success-review support programs.

• Build strong partnerships across Customer Success, Product, Sales, Marketing, Customer Service,

• Professional Services, Operations, and Digital Experience teams.

• Monitor program delivery, operational effectiveness, stakeholder alignment, and governance compliance against defined objectives.

Essential Skills and/or Certifications

• Bachelor's degree in Business Administration, Customer Success, Communications, Organizational Development, Education, Operations, Project Management or related field.

• At least 8 years’ experience in program management, Customer Success, customer education,operations, Learning & Development, enablement, consulting, or a related customer-facing function

• Experience leading complex cross-functional programs and initiatives in a matrixed organization.

• Demonstrated experience designing, implementing, and improving business processes and governance frameworks.

• Strong stakeholder-management skills, with the ability to influence cross-functional teams and drive organizational alignment.

• Experience developing and managing intake processes, operational workflows, escalation procedures, service definitions, and prioritization frameworks.

• Strong project and program management skills, with a proven ability to manage multiple priorities and competing demands.

• Experience supporting customer education, Customer Success, customer engagement, or adoption-related initiatives.

• Ability to facilitate planning sessions, governance reviews, operational forums, and stakeholder decision-making meetings.

• Strong analytical and problem-solving skills, with experience using performance metrics and operational insights to improve outcomes.

• Proficiency in Microsoft Office Suites Skills

• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time

• Ability to handle pressure, stressful conditions, and conflict resolution

• Ability to work day, evening and/or weekend hours as needed

• Ability to travel by any form of transportation

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members.

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

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More about this job

Skills

R
Stakeholder management
Prioritization
Decision making
Customer experience
Curriculum development
LMS
Change management
Reporting
Regulatory compliance
Process improvement
Sales
Customer service
Project management
Program management
Business processes
Problem solving
Microsoft Office
Cope with pressure
Conflict resolution

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