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Added 1 min ago
Traveling Project Manager
CAMP ROOFING Ltd Limited Partnership
Marietta, GA
…one place, this role is for you. As a CAMP Traveling Project Manager, you'll travel across the Southeast and Midwest to lead construction projects and support the superintendents and crews…
Added 2 mins ago
VG
Sales Support & Facilitation Manager
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Greensboro, NC
- $83,500 to $103,100 USD / year
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Added 3 mins ago
Senior Manager, Events
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Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Senior Manager, Events to join the Marketing department.
Added 3 mins ago
Manager, Software Engineering (Marketing Technology)
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Added 3 mins ago
Mammography Technologist
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Added 4 mins ago
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Use data to identify bottlenecks, recurring issues, emerging risks, and practical improvement opportunities, and develop fact-based recommendations and business cases for supplier, process,…
Added 4 mins ago
HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
Danbury, CT
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added 5 mins ago
Vehicle Systems Launch Manager
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The Launch Manager is accountable for leading the cross-functional team to meet program timing while continuously improving build quality. This includes ensuring engineering readiness, part…
Added 5 mins ago
Unemployment Specialist
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You'll work closely with the Unemployment Manager, third-party vendors, state agencies, and internal business partners to support claims administration, identify improvement opportunities,…
Added 6 mins ago
S
Client Services Director
SGS
Remote, United States
- $146,800 to $170,000 USD / year
Leads the standardization and continuous improvement of Client Services processes and workflows across the laboratory network to enhance service quality, operational efficiency, and…
Added 6 mins ago
Service Desk Manager
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Own the Freshservice platform and drive governance, process improvement, and reporting:
Added 7 mins ago
Hospice Registered Nurse
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What You'll Do as a Hospice RN / RN Case Manager:
Added 7 mins ago
Registered Nurse
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What You'll Do as a Hospice RN / RN Case Manager:
Added 7 mins ago
GH
Hospice Registered Nurse, RN - Full Time
Gentiva Hospice
New Castle, PA
- Full-time
What You'll Do as a Hospice RN / RN Case Manager:
Added 7 mins ago
Registered Nurse
Gentiva Hospice
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What You'll Do as a Hospice RN / RN Case Manager:
Added 7 mins ago
CF
HR & Talent Acquisition Specialist
Center for Justice Innovation
New York, NY
- $80,000 to $95,000 USD / year
…full lifecycle recruitment needs of the Supervised Release Program. This position coordinates recruitment activities from requisition intake through offer and pre-employment processing,…
Added 7 mins ago
Service Desk Manager
Metro Shore Services, LLC
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Own the Freshservice platform and drive governance, process improvement, and reporting:
Added 8 mins ago
Nurse Disease Management II
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Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 8 mins ago
RN Concierge Care Manager - Medical Case Management
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Remote, United States
We are currently hiring for an RN Concierge Care Manager to join BlueCross BlueShield of South Carolina. In this role as an RN Concierge Care Manager, you will provide care management…
Added 8 mins ago
Practice Manager- Ophthalmology
Atlantic Vision Partners
Virginia Beach, VA
Experience driving process improvement initiatives and implementing operational best practices.
Added 8 mins ago
J
Meeting Manager
Remote, United States
- $75,000 to $87,000 USD / year
The Meeting Manager assumes full responsibility for the planning, management, production, and execution of face to face events (ranging in size of 10-800 people) or online events, including…
Added 8 mins ago
Engineering Manager
Spirit AeroSystems
Wichita, KS
Keen eye for details and a focus on continuous process improvement
Added 10 mins ago
Maintenance Supervisor
UBLIC SILVER STATE DISPOSAL, INC.
Henderson, NV
Report to management on performance; make recommendations for process/programmatic changes for improvement or efficiencies.
Added 10 mins ago
Area Facility Manager
MassCareers
MA
The Area Facility Manager is responsible for the area wide coordination of DMH facility management, the maintenance of our current facilities in the area through the management of staff and…
Added 11 mins ago
D&
Client Learning & Adoption Program Manager (R-20135)
Dun & Bradstreet
Florham Park, NJ
- $109,700 to $184,300 USD / year
The Client Learning & Adoption Program Manager establishes and manages the governance framework, operating model, and cross-functional programs that support customer learning, adoption,…

Dun & Bradstreet

Client Learning & Adoption Program Manager (R-20135)

Center Valley, PA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Client Learning & Adoption Program Manager establishes and manages the governance framework, operating model, and cross-functional programs that support customer learning, adoption, engagement, and enablement across Dun & Bradstreet.

The role serves as the primary liaison between Client Learning & Adoption and key stakeholders, including Customer Success, Product, Product Marketing, Sales, Onboarding, Customer Service, Professional Services, Change Management & Communications, and Operations. It drives alignment across teams, manages intake and prioritization processes, coordinates strategic initiatives, and ensures customer-facing programs are executed consistently and effectively.

This role focuses on governance, operational excellence, stakeholder management, process ownership, and program execution. It ensures the teams responsible for those functions operate within a well-defined governance framework and remain aligned to business priorities and customer outcomes. Essential Key Responsibilities

• Establish and maintain the governance framework for the Client Learning & Adoption function.

• Develop and manage operating procedures, workflows, service definitions, and standards that enable scalable delivery of learning, adoption, communications, and engagement initiatives.

• Serve as the primary liaison between Client Learning & Adoption and cross-functional business partners, ensuring alignment of priorities, timelines, resources, responsibilities, and expected outcomes.

• Lead intake, prioritization, and planning processes for learning requests, content requests, customer communications, engagement initiatives, and custom asset development.

• Facilitate governance forums, stakeholder reviews, and operational planning sessions to drive alignment and informed decision-making.

• Define and maintain RACI frameworks, ownership models, escalation processes, and service-level expectations across customer-facing initiatives.

• Manage strategic projects and programs supporting customer learning, adoption, certifications, engagement, community initiatives, portal launches, and other business priorities.

• Coordinate lifecycle handoffs between Onboarding, Customer Success, Support, and other customer-facing organizations to ensure a consistent customer experience.

• Partner with team members responsible for training delivery, curriculum development, LMS administration, and customer-portal administration to support successful program execution.

• Collaborate with Customer Success leaders to identify adoption opportunities, process improvements, and customer-engagement initiatives that improve customer outcomes.

• Develop and manage change-management plans supporting new customer-facing programs, processes, technologies, and initiatives.

• Establish operational performance metrics and reporting frameworks to measure program health, process effectiveness, stakeholder satisfaction, governance compliance, and execution outcomes.

• Use operational insights, customer feedback, and business-performance data to drive continuous improvement.

• Support the development and execution of customer-engagement programs, customer communications, survey initiatives, knowledge-management processes, and success-review support programs.

• Build strong partnerships across Customer Success, Product, Sales, Marketing, Customer Service,

• Professional Services, Operations, and Digital Experience teams.

• Monitor program delivery, operational effectiveness, stakeholder alignment, and governance compliance against defined objectives.

Essential Skills and/or Certifications

Bachelor's degree in Business Administration, Customer Success, Communications, Organizational Development, Education, Operations, Project Management or related field.
At least 8 years’ experience in program management, Customer Success, customer education,operations, Learning & Development, enablement, consulting, or a related customer-facing function
Experience leading complex cross-functional programs and initiatives in a matrixed organization.
Demonstrated experience designing, implementing, and improving business processes and governance frameworks.
Strong stakeholder-management skills, with the ability to influence cross-functional teams and drive organizational alignment.
Experience developing and managing intake processes, operational workflows, escalation procedures, service definitions, and prioritization frameworks.
Strong project and program management skills, with a proven ability to manage multiple priorities and competing demands.
Experience supporting customer education, Customer Success, customer engagement, or adoption-related initiatives.
Ability to facilitate planning sessions, governance reviews, operational forums, and stakeholder decision-making meetings.
Strong analytical and problem-solving skills, with experience using performance metrics and operational insights to improve outcomes.
Proficiency in Microsoft Office Suites Skills
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time

• Ability to handle pressure, stressful conditions, and conflict resolution

• Ability to work day, evening and/or weekend hours as needed

• Ability to travel by any form of transportation

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members.

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

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Skills

R
Stakeholder management
Prioritization
Decision making
Customer experience
Curriculum development
LMS
Change management
Reporting
Regulatory compliance
Process improvement
Sales
Customer service
Project management
Program management
Business processes
Problem solving
Microsoft Office
Cope with pressure
Conflict resolution

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