Receptionist/ Customer Service

$19+ /hour : Receptionist & Customer Service Representative

The Receptionist & Customer Service Representative is responsible for creating a welcoming and professional first impression for visitors, guests, employees, and vendors. This position provides administrative support, handles incoming communications, assists customers, and helps ensure smooth daily office operations.

Key Responsibilities

1. Front Desk & Reception

• Greet and welcome visitors, customers, vendors, and employees in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls.
• Manage the front desk and ensure the reception area remains clean, organized, and presentable.
• Notify appropriate departments or employees when visitors arrive.
• Maintain visitor sign-in records and issue visitor badges when necessary.
• Handle incoming and outgoing mail, packages, and deliveries.

2. Customer Service

• Respond to customer inquiries by phone, email, and in person.
• Provide accurate information regarding company services, policies, and procedures.
• Address customer concerns and complaints professionally and promptly.
• Direct customers to the appropriate department or personnel when additional assistance is needed.
• Follow up on customer requests to ensure resolution and satisfaction.
• Maintain a positive and helpful attitude when interacting with customers.

3. Administrative Support

• Perform general clerical and administrative duties.
• Schedule appointments, meetings, and conference room reservations.
• Assist with data entry, filing, scanning, copying, and document preparation.
• Maintain and update records, contact lists, and other office documentation.
• Distribute internal communications and assist with departmental requests.
• Support management and other departments with administrative tasks as needed.

4. Communication & Coordination

• Serve as the primary point of contact between visitors, customers, employees, and management.
• Relay messages accurately and in a timely manner.
• Coordinate with different departments to ensure customer and operational requests are addressed.
• Maintain professionalism and confidentiality when handling company and customer information.

5. Office Organization & Professionalism

• Ensure the reception area and common office spaces are neat and organized.
• Monitor office supplies and notify management when replenishment is needed.
• Follow company policies, procedures, and customer service standards.
• Assist with special projects and additional duties assigned by management.

Required Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance and welcoming attitude.
• Good organizational and time-management abilities.
• Ability to multitask and prioritize responsibilities.
• Basic computer skills, including Microsoft Office, Outlook, Word, and Excel.
• Attention to detail and accuracy.
• Ability to handle difficult situations with patience and professionalism.
• Ability to work independently and as part of a team.

Performance Expectations

• Maintain a professional and welcoming front desk at all times.
• Answer incoming calls and respond to inquiries promptly.
• Provide excellent customer service and follow through on requests.
• Maintain accurate records and complete administrative tasks efficiently.
• Demonstrate reliability, punctuality, and professionalism.
• Represent the company positively in all interactions.

•

Benefits:

• Paid time off including Sick day and Vacation
• Health, dental, and vision insurance
• 401k plan
• Employee discounts
• Paid training
• Performance-based bonus pay

Location: Lodi CML Cooperative LLC, 170 Gregg Street Unit 1 Lodi NJ 07644 If you are ready to take on this exciting opportunity, apply now and join our team! Company Introduction We are Central Manufacturer Location of Dunkin' & Baskin Robbins in Lodi NJ. We supply donuts and baked goods to about 400 Dunkin' retail stores currently