Jobs in the United States

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RH
Human Resources (HR) Business Partner
Robert Half
Napa, CA
- $44 to $46 USD / hour
…someone who is comfortable balancing employee relations work with data-driven workforce planning, leadership support, and change…
Added just now
CR
UX Designer, Charles River Developer, Officer
Charles River Systems Inc MA
United States
- $70,000 to $118,750 USD / year
The ideal candidate is comfortable working on data-rich B2B products and can think beyond individual screens to the broader end-to-end user experience. They should bring strength in product…
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S
Alpha - Complex Instruments Solutions Solutions Architect - Managing Director
SSB&T
Boston, MA · Clifton, NJ · Berwyn, PA · Princeton, NJ · Quincy, MA
- $170,000 to $252,500 USD / year
Appreciation for global operating models, regional market practices, and cross-border client requirements
Added 1 min ago
Senior SAP PP Consultant, TKE
Infosys
United States
⦁ Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
Added 1 min ago
End User Support Specialist
Infosys
United States
…in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial…
Added 1 min ago
Senior Data Engineer
Intercontinental Exchange Holdings, Inc.
New York, NY
The New York Stock Exchange is seeking a senior developer to join the team responsible for data analytics workflows for trading data. The successful candidate will be responsible for…
Added 1 min ago
Executive Director, Global CRO Services
QPS, LLC
Newark, DE
Data Management & Statistics oversight: Guide the teams responsible for database design, data management, statistical analysis planning, statistical programming, and timely delivery of…
Added 1 min ago
MS
Maintenance Supervisor, 2nd shift - Lubbock, TX
Military Spouse Jobs & VetJobs
United States
- $60,500 to $90,700 USD / year
Must have strong organizational and project management skills
Added 1 min ago
RH
Senior Software Engineer
Robert Half
Burbank, CA
- $80 to $90 USD / hour
Design and develop backend microservices using Java, Kotlin, Python, or TypeScript.
Added 2 mins ago
S
QA Specialist - Dynamic Email
SH/FT
Remote, United States
- $60,000 to $72,000 USD / year
…Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks…
Added 2 mins ago
Product Manager, AI
Meevo
Remote, United States
Prioritize ruthlessly on customer impact. Use AI to synthesize customer feedback, usage data, and market evidence, then make the call without waiting for consensus and own the result.
Added 2 mins ago
VC
Integrated Marketing Transformation & Strategy Senior Manager
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ
- $115,500 to $201,000 USD / year
…executive storytelling, you will leverage AI, automation, and data to modernize workflows, improve decision-making, and build scalable capabilities across the…
Added 2 mins ago
Research Scientist
The Howard University
United States
Assist with managing research projects (e.g., research design, IRB approval, data collection, data analysis), and research products (e.g., writing, presentations)
Added 2 mins ago
HM
Principal Software Developer
HomeXpress Mortgage Corp
Santa Ana, CA
- $170,000 to $180,000 USD / year
Incorporate security, data protection, regulatory, and compliance requirements into application architecture, design, development, and support activities.
Added 3 mins ago
Industrial Engineer - Open to Prospective Graduates
Bertelsmann-Jobs
Crawfordsville, IN
…innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly…
Added 3 mins ago
Citywide Teacher - Deaf or Hard of Hearing
Chicago Public Schools
IL
Collect data toward mastery of IEP goals as outlined in student IEPs.
Added 3 mins ago
Sr Scientist, Biologics Assay Development Services
Promega
Madison, WI
5. Leverage artificial intelligence and advanced digital tools to accelerate experimental design, optimize assay development strategies, enhance data analysis, and improve scientific…
Added 3 mins ago
Cell Manufacturing Scientist, Assay Development Services
Promega
Madison, WI
5. Leverage artificial intelligence and advanced digital tools to accelerate experimental design, optimize assay development strategies, enhance data analysis, and improve scientific…
Added 3 mins ago
Senior Controls & Automation Engineer, Kansas City Plant
P&G Manufacturing Co.
United States
Ability to work on site five days per week at the Kansas City Plant and travel domestically up to 10%
Added 3 mins ago
Transportation Analyst
PROTRANS INTERNATIONAL LLC
Indianapolis, IN
…development of commercial proposals by analyzing costs, operational data, and transportation networks across Mexico, the United States, and Canada. This role plays a key part in identifying…
Added 3 mins ago
Bilingual Transportation Analyst
PROTRANS INTERNATIONAL LLC
Indianapolis, IN
…development of commercial proposals by analyzing costs, operational data, and transportation networks across Mexico, the United States, and Canada. This role plays a key part in identifying…
Added 4 mins ago
TT
Senior Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $230,000 to $280,000 USD / year
Join a small engineering team at an AI data infrastructure company as an early builder. You will build a platform that automates data production pipelines and help shape its architecture,…
Added 4 mins ago
TT
Staff Infrastructure Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
- Design, build, and operate cloud infrastructure and platform services for user-facing products and AI workloads.
Added 4 mins ago
TT
Senior/Staff Software Engineer, Platform
True Talent Solutions Partners
New York, NY
- $180,000 to $270,000 USD / year
- Design data infrastructure that ingests, normalizes, and reconciles information from financial and business systems.
Added 4 mins ago
Senior Solutions Consultant
Granicus
Remote, United States
…cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger…

Duke Health

Device Support Analyst

Durham, NC, United States

Apply on careers.dukehealth.org About employer

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

General Description of the Job Class The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices. The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution. Duties and Responsibilities of this Level Level 1

Under direct supervision, provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity.
Provide timely response to customers, in accordance with service level agreements.
Research, resolve and respond to incidents and requests reported by customers regarding end user devices, (e.g. workstations, printers, peripheral devices, etc.) along with some ancillary support for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
Communicate issues effectively to customers, team members, technical experts and management. Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.
Respond to routine customer questions about usability and functionality of hardware and applications. Provide basic education and training to customers, as necessary.
Maintain accurate information and data regarding end-user issues within the tracking system.
Update asset management system to correctly record the life cycle and status of desktop hardware, peripherals, and software.
Test and ensure applications are correctly installed and configured on workstations.
Participate in team projects to enhance the technical infrastructure or improve the problem resolution process.
Maintain accurate documentation of all procedures regarding end user device support and operations.
Engage with customers and DHTS internal resources to identify trends, training opportunities, and service improvement opportunities.
May participate in 24X7 on call rotation.
Assist and support the Security Office and Device Support leadership in monitoring and scanning for security and risk. Ensure that the appropriate security measures are to taken in day-to-day work.
Remain well-informed of all HIPAA, security, and privacy requirements. Responsible for reporting any compliance breaches or concerns to the appropriate resource (management, IT Security Office, Compliance Office, Human Resources, etc.).
Perform other related duties incidental to the work described herein. Level 2- In addition to the duties described for the Level 1, the Level 2 will:
Assist in the identification and evaluation of customer business problems that require an IT solution. Collaborate with IT partners to develop recommendations for addressing the problem. •Assist in the evaluation of new application requirements, providing technical feedback and onsite assistance. •Consult with client area management regarding PC equipment problems or malfunctions and recommend solutions. •Perform selective activities of desktop computing management including software and hardware configuration, testing, scheduling, installations, moves, updates, upgrades, preventive maintenance, vendor returns and asset management. •Respond to complex customer questions about usability and functionality of hardware and applications. Provide advanced education and training to customers, as necessary. Level 3- In addition to the duties described for the Level 2, the Level 3 will: •May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession. •May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities. •Use advanced technical knowledge to troubleshoot problems, identify root cause, and bring problem to resolution. •Responsible for administration of computer images, deployment, and standardization of centrally managed software applications and processes. •Manage departmental projects and initiatives, ensuring timely response/feedback to customers. •Provide second/third level end user PC support. •Coordinate configuration/installation and general troubleshooting of PC hardware and software. •Implements hardware and software testing. •Directs end user training and documentation. •Provides status reports, problem summaries, and project status as required. •Oversee selective activities of desktop computing management including software and hardware configuration, testing, scheduling, installations, moves, updates, upgrades, preventive maintenance, vendor returns, and asset management. •Monitor and scan for security vulnerabilities and risk in order to minimize threat to the network enterprise infrastructure for both operating systems and standard applications. •Assist in evaluating new requirements and recommend new processes and standards as appropriate. Assist in defining standards, guidelines, best practices, and metrics. •Design and execute project plans, define job scope, and work with the business owners and project managers in the implementation and deployment of assigned projects. •Facilitate team projects to enhance the technical infrastructure or improve the quality or efficiency of the problem resolution process. •Build and deploy software distribution packages for designated applications. •Upgrade and/or update software to latest version. •Train technical support personnel in the use and support of new products and systems. Required Qualifications at this Level

Education:

Associate’s degree in a related field, or two years of equivalent technical experience required.

Experience:

Level 1- One year of IT experience required. Level 2- Three years of IT experience required, to include one year in an IT-related device support environment. Level 3- Five years of IT experience required, to include one year in an IT-related device support environment.

Degrees, Licensure, and/or Certification:

Must have a current N.C. driver’s license

Knowledge, Skills, and Abilities:

Level 1- •Basic technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications and mobile computing devices. •Knowledge of networking fundamentals •Strong customer service and interpersonal skills, including telephone etiquette •Strong oral and written communication skills as well as technical documentation skills •Strong problem solving skills •Strong time management skills •Ability to use device standards and follow guidelines, as well as help others interpret policy •Must be able to lift 50 pounds or more •May be required to drive personal vehicle to conduct Duke business/deliver and install computer equipment Level 2- In addition to the KSAs described for the Level 1, the Level 2 will demonstrate: •Advanced technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications and mobile computing devices. •Advanced customer service and interpersonal skills, including telephone etiquette •Advanced oral and written communication skills as well as technical documentation skills •Advanced problem solving skills •Advanced time management skills Level 3- In addition to the KSAs described for the Level 2, the Level 3 will demonstrate: •Advanced understanding networking fundamentals. •Advanced understanding and knowledge of workstation remote management and software distribution •Advance knowledge of imaging, patch management, scripting/automation, and software packaging technologies and processes •In-depth knowledge and understanding of desktop operating systems methodologies (file system, registry, services, etc.) as well as system tools and remote desktop support •Basic knowledge of project management •Ability to work effectively with customers at all levels as well as with outside vendors and contractors •Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Apply on careers.dukehealth.org About employer

More about this job

Skills

Research
Troubleshoot
Communication skills
Documentation
Communicate with customers
Leadership
Reporting
Regulatory compliance
Scheduling
Preventive maintenance
Personnel management
Workflow
Troubleshooting
Technical support
Computer skills
Microsoft Windows
Customer service
Interpersonal skills
Problem solving
Time management
Computer equipment
Packaging
Project management
Organizational skills
Meet deadlines
Collaboration

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Work requirements

Jobs in the United States