Jobs in the United States

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Data Analyst (DMLSS)
Saliense LLC
Frederick, MD
Professional Development Reimbursement Program
Added just now
Leadership Development Designer & Facilitator (Manufacturing)
Anduril Industries
Ashville, OH
We're building the future of defense manufacturing - and that starts with how we develop our leaders. The Leadership Development Designer & Facilitator (Manufacturing) will own the design,…
Added just now
Sr Director Business Development
Albers Aerospace
McKinney, TX
Partnering cross-functionally with Operations, Engineering, Program Management, and Executive Leadership, the Senior Director ensures alignment between market demand, internal capabilities,…
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Branch Manager
Supply Technologies
Dublin, VA
…intellectual and technological infrastructure to give you a program of process, resource and production efficiencies that improve your competitive position in the…
Added 1 min ago
Safety Security Officer
Molson Coors
Elkton
…for initiating and maintaining an overall safety and security program. This role will monitor building and grounds to determine security issues and potentially hazardous conditions or…
Added 1 min ago
Corporate Finance Analyst
Dufry Careers
BETHESDA, MD
Major Interdependencies: FP&A, Corporate Accounting, Treasury, HR, Operations, Business Development, Legal, Business Analytics, and Executive Leadership.
Added 1 min ago
MF
Resident/Associate Attorney Spring '27
Modern Family Law
Remote, United States
- $83,200 to $161,700 USD / year
…February 2027 Bar exam to participate in MFL Academy’s Residency Program in one of our California offices (Oakland, Petaluma, or San Jose). This role is hybrid, but you must sit for the Bar…
Added 1 min ago
MF
Resident/Associate Attorney Spring '27
Modern Family Law
Remote, United States
- $66,560 to $110,700 USD / year
…February 2027 Bar exam to participate in MFL Academy’s Residency Program in one of our Georgia offices (Alpharetta, Atlanta, or Savannah). This role is hybrid, but you must sit for the Bar…
Added 1 min ago
MF
Resident/Associate Attorney Fall '27
Modern Family Law
Remote, United States
- $83,200 to $161,700 USD / year
…July 2027 Bar exam to participate in MFL Academy’s Residency Program in one of our California offices (Oakland, Petaluma, or San Jose). This role is hybrid, but you must sit for the Bar and…
Added 1 min ago
MF
Resident/Associate Attorney Fall '27
Modern Family Law
Remote, United States
- $66,560 to $110,700 USD / year
…July 2027 Bar exam to participate in MFL Academy’s Residency Program in one of our Georgia offices (Alpharetta, Atlanta, or Savannah). This role is hybrid, but you must sit for the Bar and…
Added 1 min ago
Senior Administrative Assistant to the Chair
University of Michigan
Ann Arbor, MI
…support the Department Chair and help coordinate departmental operations. Key responsibilities include complex scheduling, coordinating established events and visiting speaker programs,…
Added 1 min ago
Events & Orientation Assistant
University of Michigan
Dearborn, MI
…Enrollment Management. Reporting to the Events & Orientation Program Coordinator, the assistant contributes to projects throughout the academic year, gaining hands-on experience in higher…
Added 1 min ago
Admissions Recruiting & Event Coordinator
University of Michigan
Ann Arbor, MI
…successful candidate will work collaboratively with Admissions leadership to organize virtual and in-person recruitment activities, develop short- and long-term recruitment strategies, and…
Added 1 min ago
MP
Board Certified Behavior Analyst (BCBA)
Mosaic Pediatric Therapy
Charlotte, NC
- $98,000 to $115,000 USD / year
Our COO and every Mosaic operations leader holds a BCBA credential (in fact, >90% of all Mosaic employees report to someone who holds a BCBA credential)!
Added 1 min ago
Child Nutrition Specialist
Esc Region 8
Pittsburg, TX
Coordinate, sponsor, and deliver regional training in all areas of program operations for CNP staff. Conduct instructor-led training, both in-person and virtually, using adult-learning…
Added 1 min ago
TF
2026 - 2027 Assistant Principal
Third Future Schools
Everman, TX
- $95,000 USD / year
Assume leadership and responsibility for school functions, instruction and outcomes
Added 1 min ago
Relationship Banker Business Specialist
PNC
Indianapolis, IN
…under 2MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation…
Added 1 min ago
System Director Strategic Advisor - Western Montana
MISSOULA, MT
Provides leadership in implementing clinical business plans and operations, including strategic planning, service line integration, quality improvement, patient access, revenue analysis,…
Added 2 mins ago
Store Manager
Dollar Tree
Jesup, GA
Your natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. Join our team today…
Added 2 mins ago
Unemployment Specialist
Dollar Tree
Chesapeake, VA
…support hearings and appeals, and prepare reports that provide leadership with insights into unemployment claims…
Added 2 mins ago
MI
Director Complaint Process Operation and Investigations
Medline Industries, LP
Mundelein, IL
- $177,000 to $266,000 USD / year
Medline Industries has an immediate opening for a Director Complaint Process Operations & Investigations. This role will be based out of our Mundelein, IL office and will work a hybrid…
Added 2 mins ago
MI
Sr Dir Field Corrective Actions
Medline Industries, LP
Remote, United States
- $203,000 to $305,000 USD / year
The Senior Director, Field Corrective Actions provides enterprise leadership and strategic direction for the global processes used to evaluate, decide, plan, execute, monitor, and close…
Added 2 mins ago
Senior Sales Executive (NE)
at Marriott
New Orleans, LA
Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Added 2 mins ago
Director, Soft Goods Product Development
Frida
Remote, United States
Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning…
Added 2 mins ago
Operations Coordinator
Children's Hospital Medical Center
United States
Facilities/Operations- Coordinate the daily operations of the dept./facility in collaboration with leadership. Coordinate and monitor business processes. Identify opportunities for…

Duke Careers

Training Representative - GI Access

Durham, NC, United States

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Job details

Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Training Representative

GI Access Center

Job Code: 5140

General Description

The Training Representative for the GI Access Center is responsible for the onboarding, training, and continued development of all scheduling staff specifically for the GI Access Center. This role serves as a subject matter expert (SME) in both clinic and procedure scheduling workflows and ensures staff competency through structured training programs, re-education initiatives, and maintenance of accurate scheduling resources. This position has a primary focus on education, quality assurance, and operational readiness.

Job Duties

Training and Onboarding Staff Members

Lead and facilitate all new hire training specifically for GI clinic and procedure scheduling.
Develop structured training schedules, curriculum, and competency assessments.
Provide hands-on training in scheduling systems, workflows, and department-specific protocols.
Provide training feedback to SAM for new hire check-ins at 30, 60, and 90 days to assess progress and address gaps.
Collaborate with SAM to ensure training aligns with operational goals and productivity expectations.

Ongoing Staff Development & Re-Education

Identify training needs through QA audits, performance trends, and SAM feedback.
Develop and deliver re-education sessions to address workflow changes, errors, or performance concerns.
Provide coaching and side-by-side support for staff needing additional guidance.
Track and document completion of training and re-education for all employees.
Create refresher courses for tenured staff to reinforce best practices.

Scheduling Resource Management

Maintain and regularly update all scheduling resources including workflow guides, smart phrases, decision trees, and tip sheets.
Ensure all materials are accurate, standardized, and easily accessible to staff.
Communicate updates and changes to scheduling processes in a timely manner.
Partner with leadership and providers to ensure alignment with clinical expectations and templates.

Quality Assurance & Compliance

Conduct routine audits of scheduling accuracy for clinic and procedures.
Identify trends in errors and implement targeted training interventions.
Ensure adherence to departmental workflows, policies, and compliance standards.
Support SAM with data and insights related to staff performance and training effectiveness.

Operational & Leadership Support

Serve as a subject matter expert for complex scheduling scenarios.
Assist staff with escalated scheduling questions and problem resolution.
Partner with Team Leads and SAM to support daily operations as needed.
Participate in meetings related to workflows, system updates, and process improvements.
Assist in developing standard workflows to improve efficiency and reduce variability.

Content Development & Process Improvement

Design and update training materials, job aids, and process documentation.
Continuously evaluate and improve training programs for effectiveness and efficiency.
Collaborate with other DHAS departments to align training standards across access centers.
Lead or participate in special projects related to workflow optimization and onboarding improvements.

Knowledge, Skills, and Abilities

Instructional and facilitation skills, strong attention to detail and process standardization, ability to analyze trends and implement solutions, effective communication and interpersonal skills, organizational skills and time management, adaptability and problem solving.

Education Requirements / Preferences

Work requires analytical, communications and organizational skills acquired through completion of a bachelor's degree program.

Experience Requirements / Preferences

Work requires one year of experience involving academic, instructional or training techniques to acquire skills necessary to plan, instruct and coordinate training and educational programs. Should possess general knowledge of technical subject matter.

Licensure / Certification Requirements

N/A

Working Conditions

Must be able to work under pressure in a busy clinic/office environment.
Must be present on site for 8-hour shifts 40-60% of the month, as needed.
Must participate in group activities requiring interpersonal skills & cooperation.
Must be able to handle multiple assignments, conflicting demands & priorities.
Must pay attention to detail over extended periods of time.
Must be continually aware of variations in changing situations.
Must be able to move throughout the office environment throughout the day.
Must be able to lift 15-20 lbs.
Must be able to push/pull 15-20 lbs.
Must be able to carry 15-20 lbs.
Must be able to reach for objects by extending arms.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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