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Dufry Careers

Retail Multi-Unit Manager

Orlando, FL, United States

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Job details

Experience: Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

Grow with us! Opportunity, growth, and meaningful rewards! We offer:

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay

• *401(k) retirement plan

*Company paid life insurance

• *Tuition reimbursement

• Employee discounts across all company brands

• Employee assistance program

Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $73,659.00 - $89,284.00 plus Bonus opportunity

The Retail Multi-Unit Manager I at Orlando International Airport provides operational leadership across a defined geographic zone with up to $10M in annual revenue, supporting the location’s Senior Director or Director of Operations. This role ensures all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

Responsibilities

• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.

• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.

• Oversee planned maintenance and address repair needs promptly to maintain operational standards.

• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.

• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.

• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.

• Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.

• Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.

• Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.

• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.

• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.

• Monitor and maintain retail equipment; schedule routine service and repairs as needed.

• Drive adoption of new retail technologies to improve efficiency and customer experience.

• Maintain working knowledge of brand standards, lease agreements, and landlord relations.

• Implement marketing programs and promotional activities; ensure compliance with brand campaigns.

• Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.

• Ensure compliance with all federal, state, and local safety and health standards.

• Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).

• Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.

• Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.

• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.

• Strong knowledge of inventory management, planogram execution, and visual merchandising standards.

• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.

• Builds positive work environments through coaching, mentoring, and leadership.

• Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.

• Change Leadership: Champions technology adoption and process improvements to enhance

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

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