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DTCC Candidate Experience

Application Support Engineering Associate Director

Coppell, TX, United States
TX, United States
Tampa, FL, United States
Jersey City, NJ, United States

Apply on ebxr.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Associate Director, AI Enablement & Automation leads the use of AI and automation across client onboarding and provisioning for DTCC's Client Interfaces (CI) platform. The role sits in the CI End-to-End (E2E) Delivery Squad, the single front door for onboarding and changes across CDTS, MCD, MQ, Kafka, SFTP/Files, API, SWIFT and FIX.

The leader turns manual, team-by-team provisioning into a standardized, automation-ready process. They apply AI to the squad's own work: intake, planning, status reporting and knowledge sharing. They partner with capability and automation teams, who own building platform automation.

Your Primary Responsibilities:

Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
Collaborate with Client Facing teams to provide answers to application issues
Validate accuracy and timeliness of responses to requests for information
Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
Schedule and track all cert renewals/service account password changes
Participate and approve "Permit to Operate" of new products/applications
Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
Support an environment to ensure employees understand how their efforts contribute to overall business strategy
Manage the day-to-day activities of the team and specific deliverables, across multiple locations
Support the coaching, mentoring and development of team members
Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Qualifications:

Minimum of 8 years of related experience
Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

AI / GenAI: Python, LLMs, Agentic AI, LangChain, LangGraph, RAG, MCP, Prompt Engineering, Function Calling
Agent Engineering: Multi-Agent Systems, Agent Orchestration, Stateful Workflows, Human-in-the-loop, AI Guardrails
AI Evaluation & Quality: LLM-as-a-Judge, Agent Evaluation, AI Evaluation Frameworks, AI Reliability, Automated Testing, Static Code Analysis
Backend & Integration: FastAPI, REST APIs, Microservices, API Integration, Distributed Systems
Cloud & DevOps: AWS, AWS Fargate, CI/CD, Git
Data & AI Tools: FAISS, Vector Databases, Ollama, GitHub Copilot
AI Operations & Automation: AI Observability, Workflow Automation, Process Automation
Highlights the expected benefits of new actions and strategies to help others overcome fears of change.
Fosters a culture where honesty and transparency are expected.
Proactively seeks feedback from others on his/her own performance.
Ensures that regular feedback is given in a constructive and behaviorally oriented manner.
Supports an environment where individuals are respected for their contributions.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Apply on ebxr.fa.us2.oraclecloud.com About employer

More about this job

Skills

Onboarding
Apache Kafka
Reporting
Implement ICT recovery system
Coaching
Python
LangChain
Test automation
API development
Microservices
DevOps
AWS
CI/CD
Git
Workflow
Leadership
Business model
Financial markets
Stock market
Transaction processing
Securities
International trade
Teamwork

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Work requirements

Jobs in the United States