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Program Director– Mainframe Optimization & Delivery
Ensono
Remote, United States
- $135,000 to $205,000 USD / year
Work with project teams to develop project plans aligned to contracted deliverables and provide guidance, direction, and issue resolution.
Added just now
IT Plant Support Analyst
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Provide call documentation, problem resolution, and specialized user support, and maintain proper call trails for future reference and follow-up services.
Added 1 min ago
IT Plant Support Analyst
Perdue Farms, Inc.
Sioux City, IA
Provide call documentation, problem resolution, and specialized user support, and maintain proper call trails for future reference and follow-up services.
Added 1 min ago
Senior Data Solutions Analyst
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…delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value…
Added 2 mins ago
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Recovery Associate
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Remote, United States
- $18 USD / hour
As a Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance.
Added 3 mins ago
Project Specialist, Permitting
Ezee Fiber
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Education & Experience Requirements: Associate degree or higher in Engineering, Telecommunications, Construction Management, or a related field (preferred). Minimum 3–5 years of progressive…
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Associate Project Manager, Engineering Technology
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Support the investigation and resolution of complex truss-design and application-related questions.
Added 4 mins ago
Sr EHS Director
PRETIUM
Aurora, IL
Promote a culture of ownership, open communication, and proactive problem-solving.
Added 5 mins ago
BI
Call Center Associate
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- $25 to $30 USD / hour
Strong analytical, research, troubleshooting, and problem-resolution skills.
Added 6 mins ago
BH
Staff Registered Nurse -Ambulatory Surgery Unit
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- $38.45 to $51.29 USD / hour
Functions as a role model for current and new staff. Facilitates problem resolution among peers
Added 11 mins ago
Specialist, Billing - 1st Shift
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Ensure issues are addressed immediately and appropriate parties are informed for proper resolution
Added 12 mins ago
LC
Senior Technical Support Specialist
Larimer County
Fort Collins, CO
- $76,192 to $106,669 USD / year
…take ownership of issues, and ensure timely follow-through and…
Added 13 mins ago
KN
IT Help Desk Specialist (Entry-Level)
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- $45,000 to $55,000 USD / year
Track, update, and manage support tickets to ensure timely resolution
Added 13 mins ago
Circulator RN | Orthopedic and Specialty Hospital
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…nursing. You will be an active contributor in the prevention or resolution of illness, disability or injury, alleviation of suffering, and advocacy in the care of individuals in conjunction…
Added 14 mins ago
AR Specialist 2
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…application, account reconciliation, customer account adjustments, and resolution of escalated billing discrepancies. This position independently manages specialized transactions and…
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…information changes, PIN reset requests, reordering checks, and basic problem…
Added 17 mins ago
Customer Service Representative
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…requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to continuous…
Added 19 mins ago
Insurance Accounts Receivable Supervisor
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…team, ensuring timely and accurate processing, follow-up, and resolution of insurance claims. This role supervises staff, monitors performance metrics, and works to improve processes and…
Added 24 mins ago
Customer Service Representative
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…associated with customer support including, but not limited to, problem resolution, order entry and returns…
Added 25 mins ago
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Assistant Manager (Career Opportunities)
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Eldorado Veterinary Clinic- Santa Fe, NM
- $25 to $30 USD / hour
Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
Added 25 mins ago
I
Recovery Associate
Intoxalock
Remote, United States
- $18 USD / hour
As a Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance.
Added 25 mins ago
Psychiatric Facility Administrator
Central Star Behavioral Health, Inc
United States
…remaining available by phone to provide guidance and support in problem…
Added 28 mins ago
DC
Associate Director, Area Management Center
Duke Careers
Durham, NC
- $75,736 to $142,004 USD / year
…analytically minded Financial Management Analyst III (Working Title: Associate Director, Area Management Center) to join our team. In this role, you will support the financial management,…
Added 29 mins ago
Coordinator BPS Cust Serv
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Investigate rules engine issues and follow established resolution procedures
Added 30 mins ago
Accounting Manager
Seacoast Bank
Stuart, FL · Jacksonville, FL · Tampa, FL · FL · Orlando, FL · Miami, FL
Facilitate the resolution of issues and concerns that create barriers to a high-performing team and work environment.

DTCC Candidate Experience

Application Support Engineering Associate

Jersey City, NJ, United States
Boston, MA, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As a Application Support Engineer, you will play a critical role in ensuring the reliability, resiliency, and operational excellence of DTCC's Institutional Trade Processing (ITP) platforms that support global cross-border equity and debt trade processing and settlement.

Leveraging Site Reliability Engineering (SRE) principles, you will drive stability and continuous improvement across a complex ecosystem of distributed systems, cloud technologies, OpenShift Container Platform (OCP), and enterprise messaging platforms. Your work will help reduce operational risk, improve system availability, automate manual processes, and strengthen the reliability of business-critical services.

Supporting a portfolio of 40+ mission-critical applications, you will partner with globally distributed teams across Application Development, Infrastructure, Network, Cloud, and Operations to deliver seamless production support, rapid incident resolution, and continuous service modernization.

Your Primary Responsibilities:

Monitor application and platform health, proactively identifying and resolving reliability risks.
Lead incident response, troubleshooting, and root cause analysis (RCA) activities for critical production issues.
Drive preventative actions and service improvements to reduce recurring incidents and improve system stability.
Assess business impact and coordinate resolution efforts across technology and business teams.
Ensure application availability, performance, and resiliency across production environments.
Execute application recovery, failover, restart, and availability management procedures.
Support critical processing schedules and operational commitments.
Maintain and update support runbooks, knowledge articles, SOPs, and troubleshooting guides.
Ensure documentation remains current and audit-ready.
Establish escalation paths and SME contact information.
Support application releases, vendor upgrades, and production deployments.
Validate implementation readiness and ensure successful deployment outcomes.
Partner with development teams to improve release quality and operational readiness.
Execute Disaster Recovery (DR) procedures during planned tests and unplanned events.
Maintain DR scripts and evidence required for BCM and audit compliance.
Participate in resilience and recovery exercises.
Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
Enhance monitoring, observability, alerting, and support tooling.
Drive continuous improvement initiatives using SRE and operational best practices.
Execute and support disaster recovery (DR) testing, recovery procedures, and resilience exercises.
Maintain recovery documentation, scripts, and audit evidence required for business continuity and regulatory compliance.
Partner with Application Development, Infrastructure, Database, Cloud, Security, and Product teams to ensure service reliability.
Serve as a key stakeholder during major incidents, change events, and operational reviews.
Build strong relationships across global teams to drive operational excellence and service improvements.
Support audits, control testing, and evidence collection activities.
Ensure operational processes align with security, risk, and compliance requirements.
Maintain strong control practices that support DTCC's operational resilience objectives. Collaboration & Stakeholder Management

Qualifications:

Minimum of 4 years of related experience
Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

Java/J2EE
Oracle, SQL, DB2
IBM MQ, Kafka
Splunk, Grafana, AutoSys
ServiceNow and ITIL processes
Linux/Unix
AWS or cloud-based environments
Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
Experience supporting distributed systems and enterprise-scale applications.
Experience with AWS or cloud-based environments.
Understanding of messaging systems, middleware, networking, or integration platforms (IBM MQ, Kafka, IIB, or similar).
Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.
Scripting or programming experience using Python or similar languages.
Knowledge of financial services, securities processing, or capital markets environments.
Strong problem-solving skills with a focus on operational excellence, automation, and continuous improvement.
Exposure to mainframe environments, including batch processing, job monitoring, and JCL.
Experience supporting Kafka-based applications and event-driven architectures.
Exposure to AI-driven automation or operational efficiency initiatives in production support environments.
Understanding of enterprise integration and distributed processing platforms.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

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More about this job

Skills

Process improvement
Cloud technologies
Red Hat OpenShift
Incident response
Troubleshooting
Root cause analysis
Documentation
Implement ICT recovery system
Regulatory compliance
Organisational resilience
Collaboration
Stakeholder management
Oracle Java
Oracle
SQL
IBM DB2
Apache Kafka
Splunk
Grafana
ServiceNow
ITIL
Linux
UNIX
AWS
Kubernetes
Docker
Python
Securities
Problem solving
JCL
Leadership
Business model
Financial markets
Stock market
Transaction processing
Reporting
International trade
Teamwork

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