DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Road Job Posting Title: Supervisor, Driver & Dispatch Operations, Road Transport US Time Type: Full Time
Summary
The Dispatch Supervisor is a player-coach role, serving as both an active people leader and a hands-on contributor who leads the team from the front by example. All dispatchers and drivers will report directly to this individual, who will be responsible, by way of their team, for driver payroll, driver scheduling, driver attendance, and dispatch operations. This role oversees and actively participates in high-volume truck dispatch operations to ensure the safe, timely, and efficient movement of freight, while maintaining continuous visibility of truck locations and shipment statuses. The team is currently small but growing rapidly, and the tremendous upside of this role; as the operation scales, we want this individual to grow with us. The ideal candidate thrives in a fast-paced, time-sensitive environment, solves problems independently, and develops a high-performing team while delivering exceptional customer service.
Duties & Responsibilities
- Lead, supervise, and develop a team of dispatchers and drivers, serving as a player-coach who actively contributes to daily dispatch operations while setting the standard for performance, safety, and professionalism.
- Oversee driver payroll by ensuring accurate and timely capture, review, and approval of driver hours, pay, and related records in accordance with company policies and applicable regulations.
- Manage driver scheduling to ensure adequate coverage, maximize truck utilization, and meet customer delivery requirements while complying with Hours of Service regulations.
- Monitor and manage driver attendance, address attendance concerns promptly and consistently, and maintain accurate attendance records.
- Assign work, set clear expectations, provide ongoing coaching and feedback, and address performance matters in partnership with management and People & Organization (P&O).
- Participate in recruiting, interviewing, onboarding, and training of new dispatchers and drivers to support the team's growth.
- Coordinate and execute high-volume daily truck dispatch operations, assigning loads based on driver availability, truck location, equipment requirements, Hours of Service availability, and customer delivery schedules.
- Dispatch assigned shipments and ensure complete and accurate load information is communicated, including pickup and delivery requirements, appointment times, routing instructions, and customer-specific requirements.
- Confirm driver and equipment readiness prior to dispatch, including availability, required documentation, and shipment-specific requirements.
- Ensure consistent, proactive communication with drivers throughout the shipment lifecycle, confirming load assignments, monitoring route progress, addressing concerns, and communicating operational changes.
- Proactively monitor trucks and shipments, maintaining continuous awareness of driver locations, shipment statuses, estimated arrival times, and potential service disruptions.
- Ensure active shipments are tracked and traced, timely driver updates are obtained, and accurate, real-time shipment information is maintained within the Transportation Management System (TMS) and other required systems.
- Monitor dispatched loads to ensure timely pickups, successful loading, in-transit progress, on-time deliveries, and completion of required shipment milestones.
- Anticipate, identify, and promptly address operational issues, including delays, missed appointments, route deviations, equipment breakdowns, driver availability changes, and other unexpected disruptions.
- Coordinate route adjustments, load reassignments, and scheduling changes as necessary to minimize service interruptions and meet customer expectations.
- Independently resolve complex transportation issues and serve as the escalation point for the dispatch team, coordinating with drivers, carriers, customers, Operational Account Managers, and internal teams to support successful delivery.
- Escalate significant service, safety, security, capacity, personnel, or operational concerns to management in accordance with established procedures.
- Ensure drivers, dispatchers, and transportation partners understand and comply with applicable DSV, customer, operational, and shipment-specific requirements.
- Monitor transportation activities to ensure compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations.
- Ensure required shipment documentation is collected, reviewed, and maintained, verifying completion before loads are closed within the TMS.
- Maintain accurate driver, carrier, shipment, dispatch, payroll, attendance, and operational information within the TMS and other required systems.
- Track and report on team and operational performance metrics, such as on-time delivery, truck utilization, attendance, and payroll accuracy.
- Develop and maintain strong working relationships with drivers, carriers, customers, and internal teams to support effective communication and reliable transportation operations.
- Identify and implement opportunities to improve dispatch processes, truck utilization, operational efficiency, and overall transportation performance, and help build scalable processes to support continued team growth.
- Demonstrate flexibility and adaptability by responding promptly to changing priorities, urgent customer needs, and unexpected transportation challenges while maintaining accuracy and service quality.
- Maintain confidentiality and appropriately handle sensitive customer, shipment, driver, carrier, employee, and business information.
- Perform other duties, responsibilities, and special projects as assigned by management.
Qualifications & Experience
- High school diploma or GED required; Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred.
- Five (5) or more years of progressive experience in truck dispatch, transportation operations, or logistics coordination required, preferably in a high-volume environment.
- Two (2) or more years of supervisory, team lead, or lead dispatcher experience directly overseeing dispatchers and/or drivers required.
- Experience managing driver payroll, timekeeping, scheduling, and attendance required.
- Experience dispatching company drivers, contractors, and/or third-party carriers required.
- Experience managing driver schedules, load assignments, truck utilization, and multiple active shipments in a fast-paced transportation environment.
- Experience independently resolving transportation issues, service disruptions, and customer escalations.
- Experience supporting a growing operation and building or improving team processes preferred.
- Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance.
- Experience utilizing transportation management systems (TMS), dispatch software, payroll or timekeeping systems, and related operational systems.
Skills & Competencies
- Demonstrated ability to lead by example as a player-coach, balancing hands-on contribution with team leadership.
- Strong coaching, motivation, and team development skills, with the ability to hold team members accountable while fostering a positive, safety-focused culture.
- Strong knowledge of truck dispatch, load planning, driver scheduling, transportation operations, and shipment tracking.
- High attention to detail and accuracy, particularly in payroll, attendance, and recordkeeping.
- Excellent organizational, time management, and multitasking skills in a high-volume, fast-paced environment.
- Strong analytical, problem-solving, and independent decision-making abilities.
- Excellent verbal and written communication skills, including proactive and professional communication with drivers, carriers, customers, and internal stakeholders; Spanish language skills are a plus.
- Ability to maintain continuous awareness of multiple truck locations, driver availability, shipment statuses, and operational priorities.
- Ability to anticipate operational challenges, respond with urgency, and manage changing schedules and competing deadlines.
- Proficiency in Microsoft Office applications, transportation management systems, dispatch software, and timekeeping systems.
- Working knowledge of DOT regulations, Hours of Service requirements, and transportation safety practices.
- Strong customer service and interpersonal skills with the ability to build effective working relationships.
- Growth mindset, with the ambition and adaptability to scale with the role as the team and operation expand.
- Flexibility, adaptability, and the ability to independently resolve complex operational issues while recognizing when escalation is appropriate.
Physical Demands & Work Environment
This position operates primarily in an office or dispatch center environment with frequent use of computers, telephones, and transportation management systems. The role requires prolonged periods of sitting, frequent communication with drivers and operational teams, and occasional standing, walking, bending, reaching, and lifting of light office materials. Occasional visits to terminal or yard environments may be required, including exposure to varying weather conditions and transportation-related noise.
The position operates in a high-volume, fast-paced, deadline-driven transportation environment requiring continuous monitoring of truck and shipment activity, rapid decision-making, proactive communication, and timely responses to changing operational demands. Flexibility to work extended hours, including early mornings, late evenings, weekends, or holidays, may be required based on business and customer needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
For this position, the expected base pay range is $65,000.00 – $80,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
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