IT Services, Infrastructure Services

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Miami, 12430 NW 25th St

Division: Group Job Posting Title: IT Services, Infrastructure Services Time Type: Full Time

Summary

The IT Specialist, Infrastructure Services will be responsible for supporting, maintaining, and optimizing the company's IT infrastructure to ensure the availability, performance, and security of systems and services across the organization. This role will administer servers, networks, storage, and cloud environments, monitor system health, perform routine maintenance and patching, and troubleshoot and resolve infrastructure-related incidents, escalating complex issues to senior engineers or vendors as needed. The IT Specialist will also be responsible for maintaining accurate documentation of infrastructure configurations, changes, and procedures, and supporting infrastructure projects and upgrades.

Duties and Responsibilities

• Install, configure, administer, and maintain Windows and Linux servers, virtualization platforms (e.g., VMware, Hyper-V), and storage systems
• Support and maintain network infrastructure, including LAN/WAN, switches, routers, firewalls, wireless access points, and VPN connectivity
• Monitor system and network performance, availability, and capacity, and proactively address issues before they impact the business
• Perform routine maintenance tasks, including patching, firmware updates, system backups, and disaster recovery testing
• Administer Active Directory, DNS, DHCP, Group Policy, and identity and access management services
• Support cloud and hybrid infrastructure environments (e.g., Microsoft Azure, Microsoft 365)
• Troubleshoot and resolve infrastructure incidents and escalate complex issues to senior engineers or vendors as needed
• Follow change management processes and maintain accurate records of incidents, changes, and resolutions in the IT service management system
• Create and maintain technical documentation, including network diagrams, system configurations, and standard operating procedures
• Apply and support IT security best practices, including vulnerability remediation, endpoint protection, and access controls
• Support infrastructure projects such as site setups, office moves, hardware refreshes, and system migrations
• Collaborate with other IT teams and service providers to identify and resolve recurring technical issues
• Responsible as IT Service Owner for assigned infrastructure services

Educational background / Work experience

• Associate's degree in Computer Science, Information Systems, Network Administration, or related field, or equivalent work experience
• 2-4 years of experience in IT infrastructure, systems administration, or network support, preferably in the transportation and logistics industry or a related field
• Experience administering Windows Server environments, Active Directory, and virtualization platforms
• Experience with networking fundamentals, including TCP/IP, VLANs, routing, switching, and firewalls
• Experience with various file transfer protocols and how systems communicate together

Skills & Competencies

• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders
• Ability to work independently and as part of a team
• Strong attention to detail and ability to deliver high-quality work under tight deadlines
• Ability to prioritize and manage multiple tasks and projects
• Willingness to participate in on-call rotation and occasional after-hours maintenance as required
• Familiarity with ITIL or other IT service management frameworks is a plus

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field
• Industry certifications such as CompTIA Network+, CompTIA Server+, CCNA, Microsoft Certified: Azure Administrator, or VMware VCP
• Experience with scripting and automation tools (e.g., PowerShell, Bash)
• Experience with backup and disaster recovery solutions
• Experience supporting multi-site environments, including warehouses and distribution centers

Language skills

• Fluent in English (written and verbal)

Computer Literacy

• Proficient in Windows Server, Active Directory, Microsoft 365, and virtualization technologies
• Familiarity with network and system monitoring tools (e.g., SolarWinds, PRTG, Zabbix)
• Familiarity with IT service management systems such as ServiceNow or JIRA

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $65,000.00 – $75,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV