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Claims Specialist, Environmental Pollution
AXA
CHICAGO · EXTON · ATLANTA · HARTFORD · MORRISTOWN, NJ

DSV

Customer Service Agent: W/E Days: 6:00 AM-6:00 PM

Canal Winchester, OH, United States

For this position, the expected base pay range is $26.00 – $26.00 annually. · Full-time

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Job details

Pay: For this position, the expected base pay range is $26.00 – $26.00 annually.
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Canal Winchester, Robinette Way

Division: Solutions Job Posting Title: Customer Service Agent: W/E Days: 6:00 AM-6:00 PM Time Type: Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Labor and Training Management:

Reports inconsistencies or problems to Supervisor or Operations Manager.
Manages order flow to ensure daily requirements are fulfilled.
Coordinates special warehouse projects.
Key resource for personnel needing assistance.
Responsible for locking and securing the facility as scheduled or required.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control documentation
Will assist in forklift operation and certification for new and existing associates.
Direct the operations of the CSR team to achieve prescribed objectives.
Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours.
Assist Supervisor in maintaining the level of employees consistent with a productive workforce.
Participate in establishing work schedules.
Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
Assist the Supervisor in ensuring that all associates handle product according to all prescribed quality procedures and guidelines.

Customer Service

Respond to all requests (internal and external) in a courteous, professional, and timely manner
Coordinate all inbound and outbound activity for assigned accounts
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

Investigate and communicate client complaints in accordance with established contact, site and company protocol

Oversees the shipping and receiving activity for the Customer Service Department
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

Prepare required activity reports accurately and efficiently for site management
Research discrepancies that may occur in the shipping and receiving process
Document processing and logistical support encompassing a variety of duties to include data entry, copying, faxing, filing, and labeling.
Assisting with any clerical and floor duties management requires.
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.

Data Entry

Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Clerical

Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.

Communication

Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquires.
Direct visitors to appropriate department.
Assist drivers at check in window various times though out the day.

OTHER DUTIES (Site Specific)

Assists in overseeing warehouse inventories
May work as part of a team or independently
Active participation in Safety Program, to include but not limited to, Hazardous Communications and Emergency Response programs to ensure a safe work environment for all persons within the facility
Abide by the company policies and procedures as listed in the Employee Manual or other communicated rules and/or regulations
CSRs may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.

For this position, the expected base pay range is $26.00 – $26.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

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More about this job

Skills

Customer service
Supply chain management
Quality control
Documentation
Forklift certification
Corporate social responsibility
Payroll
WMS
Shipping and receiving
Inventory management
Research
Data entry
Office equipment
Communication skills
Emergency response
Logistics

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