Customer Service Agent, Admin

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Riverside, Sycamore Canyon Blvd

Division: Solutions Job Posting Title: Customer Service Agent, Admin Time Type: Full Time

POSITION SUMMARY

Provide support to Management personnel by effectively managing his/her schedule and performing a wide variety of responsible, complex, and confidential administrative, secretarial, and analytical and research duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide administrative support to the management staff
• Plan, schedule and organize various meetings, conference calls, appointments including agenda preparation
• Attend meetings as required, documentation & distribution of meeting minutes, etc.
• Monitor project(s) progress to ensure compliance with deadlines
• Handle sensitive and confidential information in a professional, mature, discreet and secure manner
• Create and disseminate various communications & reports
• Creates or Assists with the design and development of presentations
• Answers and screens telephone calls & prepares incoming/outgoing mail and correspondence, including e-mail and faxes emails for manufacturing plant customers, as needed, and directs priority queries and issues to appropriate party for action
• Greets scheduled visitors and guests, when needed
• Effectively communicate with employees, customers, suppliers & others on behalf of site management
• Scheduling and meeting with vendors to ensure competitive pricing is maintained
• Assists Human Resources in miscellaneous duties as required such as time tracking, payroll
• Assists Operations with financial recordings such as submitting and maintaining AP/AR logs

OTHER DUTIES (Site Specific)

• May perform other clerical and administrative tasks as guided by site management to include (but not limited to): answering telephones, filing, record keeping, and data entry support.
• May be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
• Performs other duties as required
• Work overtime as dictated by business whether mandatory or voluntary

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School or GED
• 1 year experience in a clerical role
• Willing to work evenings and weekends as needed.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Certificates, Licenses, Registrations or Professional Designations

• None

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint)

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate

Other

• Effective communication skills (all modes) in both English and Spanish
• Capable of multitasking and performing general administrative skills
• Strong business writing skills needed
• Strong reading and math skills with focused attention to detail

PREFERRED QUALIFICATIONS

• 1 year Bookkeeping experience
• Some college
• Bilingual in English & Spanish (reading, writing, verbal)

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering, Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $16.80 – $21.00 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV