DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Road Job Posting Title: Carrier Sales Representative, Cloud Freight Operations, Road US | Day Shift Time Type: Full Time
Summary
Ready to put your carrier relationships, negotiation skills, and operational instincts to work in a fast-moving freight environment?
DSV is looking for a Carrier Sales Representative, Cloud Freight Operations to source and secure carrier capacity and actively manage the movement of high-risk, high-value (HRHV) freight supporting cloud computing customers. This role is a great fit for someone who enjoys the pace of freight brokerage, knows how to build strong carrier relationships, and wants to stay involved from the moment a load is covered through final delivery.
You’ll work directly with carriers and drivers to source capacity, negotiate rates, dispatch freight, track active shipments, and respond to issues as they happen, while partnering closely with Operational Account Managers and internal teams to keep freight moving safely, efficiently, and in accordance with customer-specific service and security requirements.
And this role is about more than finding a truck. You’ll build and develop a reliable carrier network, monitor market conditions and capacity trends, provide real-time pricing and market intelligence, and find transportation solutions that balance service, security, capacity, and cost.
If you thrive in a fast-paced brokerage environment, enjoy negotiating and building relationships, and like the challenge of keeping time-sensitive freight moving from pickup through final delivery, this is an opportunity to grow your career with the world’s largest freight forwarding and logistics company.
Duties & Responsibilities
- Source, negotiate with, and secure qualified transportation carriers and drivers to cover available freight in a cost-effective and service-focused manner.
- Dispatch assigned shipments and communicate complete and accurate load information, including pickup and delivery requirements, appointment times, routing instructions, customer-specific requirements, and applicable handling or security requirements.
- Confirm carrier and driver readiness prior to dispatch, including equipment availability, pickup expectations, required documentation, and other shipment-specific requirements.
- Maintain direct and regular communication with carriers and drivers throughout the shipment lifecycle from dispatch through final delivery.
- Monitor dispatched loads to confirm timely arrival for pickup, successful loading, in-transit progress, delivery status, and completion of required shipment milestones.
- Track and trace active shipments and maintain accurate, real-time shipment status information within the Transportation Management System (TMS) and other required systems.
- Proactively contact carriers and drivers to obtain shipment updates rather than relying solely on automated tracking or status notifications.
- Identify potential delays, missed appointments, route deviations, communication gaps, service failures, or other shipment exceptions and take appropriate action to support successful delivery.
- Coordinate with carriers, drivers, Operational Account Managers, and other internal teams to resolve shipment issues, adjust plans, and communicate changes as they occur.
- Escalate significant service, security, capacity, or operational concerns in accordance with established procedures.
- Ensure carriers and drivers understand and comply with applicable DSV, customer, operational, and shipment-specific requirements for HRHV freight.
- Collect, review, and maintain required carrier and shipment documentation to support shipment completion, billing, and operational requirements.
- Verify shipment completion and required documentation before closing loads within the TMS.
- Develop and maintain strong carrier and driver relationships to improve capacity availability, communication, service reliability, and overall performance.
- Negotiate carrier rates based on lane requirements, market conditions, capacity availability, service expectations, and established pricing guidelines.
- Partner closely with Operational Account Managers to understand shipment requirements, customer expectations, pricing parameters, and service needs.
- Provide carrier pricing, capacity information, and market intelligence to Operational Account Managers to support customer pricing and transportation decisions.
- Identify transportation solutions that balance service, security, capacity, and cost while supporting customer and business requirements.
- Generate new carrier leads and identify opportunities to expand DSV's available carrier network and capacity.
- Support the onboarding and development of qualified carrier partners in accordance with established DSV processes and requirements.
- Monitor transportation market conditions, capacity availability, rate trends, seasonal fluctuations, and other factors affecting carrier pricing and service.
- Maintain accurate carrier, driver, pricing, shipment, dispatch, and operational information within the TMS and other required systems.
- Build and maintain effective working relationships across departments, business units, carriers, drivers, vendors, and other external business partners.
- Maintain confidentiality and appropriately handle sensitive customer, shipment, carrier, driver, pricing, and business information.
- Perform other duties, responsibilities, and project work as assigned by management.
Qualifications & Experience
- High school diploma or equivalent required.
- Associate's or bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.
- Minimum of 1 year of experience in logistics, transportation, freight brokerage, dispatch, carrier sales, or a related field required; 3 or more years preferred.
- Experience with freight dispatch, load coordination, carrier sales, or brokerage operations preferred.
- Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred.
- Experience with carrier sourcing, rate negotiation, shipment tracking, and transportation execution preferred.
- Experience working with Transportation Management Systems (TMS) required.
- Knowledge of transportation operations, dispatch processes, carrier requirements, and industry practices.
Skills & Competencies
- Strong dispatch, load coordination, and shipment management skills.
- Strong carrier and driver relationship management skills.
- Strong negotiation, persuasion, and influencing abilities.
- Strong understanding of freight brokerage, carrier capacity, and transportation operations.
- Excellent verbal, written, and interpersonal communication skills.
- Professional and confident phone presence with the ability to communicate effectively with carriers and drivers throughout the workday.
- Ability to simultaneously manage multiple active shipments, carrier communications, and changing operational priorities.
- Strong problem-solving skills and ability to respond quickly and effectively to time-sensitive shipment issues and exceptions.
- Ability to make sound decisions and exercise good judgment in a fast-paced operational environment.
- Strong analytical and mathematical aptitude for transportation pricing, rate negotiation, margin analysis, and market evaluation.
- Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications.
- Ability to effectively use Transportation Management Systems, shipment tracking platforms, and other transportation technology.
- Strong organizational and prioritization skills with a high level of attention to detail and accuracy.
- Strong sense of urgency, accountability, and follow-through.
- Ability to work effectively under pressure and adapt quickly to changing capacity, shipment, customer, and operational needs.
- Ability to work independently while collaborating effectively with Operational Account Managers and other internal teams.
- Positive, motivated, and team-oriented approach.
- Bilingual English/Spanish skills preferred.
Physical Demands
While performing the duties of this position, the employee is regularly required to sit and work at a computer for extended periods; frequently use a keyboard, mouse, telephone, and other standard office equipment; and communicate extensively with carriers, drivers, and internal business partners by phone and through electronic means. The employee is also regularly required to stand and walk throughout the office to meet and collaborate with employees, departments, and other business partners. The position may require occasional bending, reaching, and lifting or moving items weighing up to 20 pounds.
Work Environment
This position is primarily performed in a professional office environment and requires regular, in-person attendance at the assigned DSV location. The role requires extensive use of computers, phones, email, Transportation Management Systems (TMS), shipment tracking technology, and other business applications throughout the workday. The employee will regularly communicate with carriers and drivers while collaborating with Operational Account Managers, employees, leaders, other departments, and business units to coordinate and manage active freight. The position requires the ability to move throughout the office as needed to collaborate with other teams and support day-to-day brokerage and dispatch operations. The work environment is fast-paced and may involve multiple active shipments, frequent phone and electronic communication, competing priorities, frequent interruptions, time-sensitive capacity needs, shipment exceptions, rate negotiations, and changing operational requirements. The noise level is generally consistent with a professional office environment and may vary based on surrounding business activity.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.
For this position, the expected base pay range is $65,000.00 – $75,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
Visit dsv.com and follow us on LinkedIn, Instagram and Facebook
#StartHereGoAnywhere #LifeAtDSV
