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Added 34 mins ago
ES
California Association for Bilingual Education (CABE), Chief Executive Officer
Edgility Search
Walnut, CA
- $230,000 to $250,000 USD / year
CABE is also a respected provider of professional learning and leadership development in bilingual education, dual language immersion, English language development, and family and community…
Added 1 hour ago
SO
Program Management III
State of Colorado
CO
- $8,898 to $14,238 USD / month
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are…
Added 1 hour ago
Retail Support Specialist
DSI
Eureka, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Folsom, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Lodi, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Ukiah, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Brentwood, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Santa Rosa, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Sacramento, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Salt Lake City, UT
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Anchorage, AK
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Sparks, NV
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Pewaukee, WI
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Traverse City, MI
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
D
Retail Support Specialist
DSI
Salinas, CA
- $26 USD / hour
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Richmond, CA
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
D
Retail Support Specialist
DSI
West Homestead, PA
- From $23 USD / hour
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Castleton, IN
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Madison Heights, MI
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Saint John, MO
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Woodbury, MN
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
D
Retail Support Specialist
DSI
Loomis, CA
- $26 USD / hour
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
D
Retail Support Specialist
DSI
Linda, CA
- $26 USD / hour
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
Retail Support Specialist
DSI
Oconomowoc, WI
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Added 1 hour ago
D
Retail Support Specialist
DSI
La Quinta, CA
- $26 USD / hour
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

DSI

Retail Support Specialist

La Quinta, CA, United States

$26 USD / hour

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Job details

Pay: $26 USD / hour
Posting language: English
Posted: Sep 1, 2026

Original job description

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.

Required Skills & Qualifications

Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.

What We Offer

Competitive starting pay of $26 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

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More about this job

Skills

RSS
Communication skills
Customer service
Troubleshoot
Customer experience
Sales
Problem solving
Manage inventory
Collaboration
Technical support
Improve business processes
Multitasking

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