Jobs in the United States

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Added 5 mins ago
Assistant Store Manager
TJX Companies
Dyersburg, TN
…incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union;…
Added 11 mins ago
Retail Support Specialist
DSI
Anchorage, AK
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 12 mins ago
Retail Support Specialist
DSI
Waipahu, HI
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 13 mins ago
D
Wireless Sales Representative - Hourly + Commission
DSI
Anchorage, AK
- $45,000 to $65,000 USD / year
Process transactions, activate service plans, and complete sales accurately
Added 13 mins ago
Retail Support Specialist
DSI
San Jose, CA
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 13 mins ago
Retail Support Specialist
DSI
Champaign, IL
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 13 mins ago
D
Retail Support Specialist
DSI
Pittsburgh, PA
- $23 USD / hour
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 13 mins ago
D
Retail Support Specialist
DSI
Albany, NY
- $23 USD / hour
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 13 mins ago
D
Retail Support Specialist
DSI
Thornton, CO
- $23 USD / hour
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 13 mins ago
D
Retail Support Specialist
DSI
Salinas, CA
- $25 USD / hour
…individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant…
Added 24 mins ago
FM
OR RN - Operating Room - Travel Nurse
Fusion Medical Staffing
Lutherville-Timonium, MD
- $1,996 to $2,123.4 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 29 mins ago
CO
Fire Captain - Internal Recruitment Only
City of Casa Grande
Casa Grande, AZ
- $42.02 to $58.61 USD / hour
…duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties…
Added 57 mins ago
Assistant Store Manager
Marshalls of MA
Dyersburg, TN
…incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union;…
Added 1 hour ago
BT
Transit Maintenance Manager
Blacksburg, Town of (VA)
Blacksburg, VA
- $31.91 to $34.54 USD / hour
…function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with…
Added 1 hour ago
CD
Tax Representative
CA Department of Tax and Fee Administration
CA
- $4,470 to $6,924 USD / month
Working for the California state government allows an opportunity to be of service to your fellow Californians. Working with the California Department of Tax & Fee Administration (CDTFA)…
Added 1 hour ago
PS
Family Services Advocate
Palmdale School District
Palmdale, CA
- $3,658.44 to $4,446.83 USD / month
Transport families in ECE vehicle to program meetings and community service agencies for professional assistance, when necessary.
Added 1 hour ago
TP
Valet Attendant - Rock Row Health Campus
Towne Park, LLC
Westbrook, ME
- $15 USD / hour
…subject to change and may be subject to a specific plan or program…
Added 1 hour ago
T-Mobile Bilingual Retail Sales Representative - Jantzen Beach
MobileOne LLC
Portland, OR
Customer service or sales experience is preferred but not required.
Added 1 hour ago
R&
Field Sales and Marketing Representative
R & B SALES AND MARKETING INC
United States
- $24.04 to $25.96 USD / hour
…the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward…
Added 1 hour ago
BF
Multi-Line Representative - State Farm Agent Team Member
Bret Farrar - State Farm Agent
Lee's Summit, MO
- $50,000 to $70,000 USD / year
…support opportunities through the State Farm Agent Aspirant…
Added 2 hours ago
HS
Entry Level Customer Service Representative
HAL SOLUTIONS LLC
blue ash, OH
- $850 to $1,250 USD / week
We have developed a sustainable, flexible training program that covers essential aspects of our customer service process, including:
Added 2 hours ago
Restaurant Crewmember - Morning and Weekday Closing
Raising Cane's
Port Allen, LA
…everything in between. Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any…
Added 2 hours ago
Cashier - Weekday Closing
Raising Cane's
Port Allen, LA
We are looking to immediately hire Cashiers who can thrive in an upbeat and fast-paced food service environment. We are hiring immediately for Cashiers to work all shifts: opening shifts,…
Added 2 hours ago
Cook - Weekday Morning
Raising Cane's
Port Allen, LA
We are looking to immediately hire entry level and experienced Cooks who can thrive in an upbeat and fast-paced food service environment. We are hiring immediately for Cooks that can work…
Added 2 hours ago
Customer Service Associate - Morning and Weekday Closing
Raising Cane's
Port Allen, LA
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In…

DSI

Retail Support Specialist

Salinas, CA, United States

$25 USD / hour

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Job details

Pay: $25 USD / hour
Posting language: English
Posted: Nov 8, 2026

Original job description

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.

Required Skills & Qualifications

Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.

What We Offer

Competitive starting pay of $25 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

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More about this job

Skills

RSS
Communication skills
Customer service
Troubleshoot
Customer experience
Sales
Problem solving
Manage inventory
Collaboration
Technical support
Improve business processes
Multitasking

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